Full time
KeyBank
NY, USA
Location: 4224 Ridge Lea Road, Amherst New York Training: Onsite for the first 3 weeks; 8:00am-5:30pm Location: Hybrid: In Office Wednesday and Friday’s (Starting 3/1/26 it will be Wednesday and Thursdays in office) Hours: Monday- Friday from 8:00am-4:30pm ABOUT THE JOB (JOB BRIEF): The Lead Specialist is responsible for overseeing the financial and administrative processes when a borrower’s consumer or commercial collateral is deemed a total loss by an insurance provider. This role involves handling both inbound and outbound calls related to total loss secured accounts, while actively managing tasks across the repossession, remarketing, and insurance teams. As an evolving position, it also includes participating in projects, adapting to new procedures, and supporting the development and implementation of updated processes. This position is part of the repo team and could involve supporting other established processes in addition to the projects etc.....