Full time
KeyBank
Location: For Those Who Work At Home, Ohio Training : Shifts during training will start at 8:00am EST. Hours: A variety of shifts are available. Shift start times are between 10:00am and 12:30pm EST. Job Brief: The Fraud Hotline is the central unit to receive inbound retail fraud calls and create alerts for review within the Fraud Department. The Specialists are the liaison between Lines of Business and the Client to ensure the necessary actions are taken to prevent additional fraudulent activity as well as the initiating and accurately documenting of all claims/alerts. This position will work closely with various departments under the fraud umbrella and report directly to the Dept. Manager, Operations or Section Manager. A Team Lead will oversee the day-to-day activities and operations. Roles and Responsibilities Receive inbound calls regarding retail fraud from internal teams, clients, and external institutions. Act as the main liaison...