2 key carrier jobs found

Job Classification: Sales - Sales Prudential is seeking a dynamic and customer-focused Senior Customer Excellence Specialist to join our Group Insurance Customer Excellence Team. This role is pivotal in delivering an exceptional service experience to our Premier clients by serving as the primary point of contact for resolving service inquiries and fostering strong client relationships. As a Senior Customer Excellence Specialist , you will take ownership of assigned client inquiries – ranging from billing and eligibility to disability claims and voluntary benefits supporting resolution through collaboration across business units.  You will also contribute observations and insights to help identify educational opportunities, and process improvements to enhance the overall customer experience.   This is a fully virtual position, though occasional on-site presence at a Prudential office may be required based on business needs. Key Responsibilities Serve as the...

Job Classification: Operations - Insurance Operations The Claim Management Quality Insights Specialist plays a pivotal role in elevating disability claims performance by conducting qualitative, pattern-based reviews that extend beyond traditional transactional QR programs. This role is dedicated to independently assessing the behaviors, activities, and strategies that drive optimal claim outcomes and accelerate claim management skills across the organization—providing actionable insights, trending and analysis, and recommendations that accelerate continuous improvement across the claim organization. This will be a hybrid role based out of Newark NJ, Fort Washington, PA. or Shelton, CT. For exceptionally well-qualified candidates, Virtual working arrangement may be considered, with expectation of travel as required. Key Responsibilities Independently review a prescribed volume of long-term disability claims to assess claim management behaviors and real-world...