57 customer experience coor jobs found

About the Role: Grade Level (for internal use): 13 About the Role/The Team:  The Esoteric ABS team within the Structured Finance practice provides credit ratings and opinions for securitizations backed by a wide variety of nontraditional assets. In this role, the Director will be responsible for leading and owning the end-to-end rating process, demonstrating strategic perspective and leadership in research, cash flow, credit, and structural analytics, as well as client-facing activities for new issue ratings and surveillance of Esoteric ABS transactions. The Director is expected to set a high standard for collaboration, adaptability, and innovation within the team. What’s in it for you: This is a great opportunity to build a career in finance markets with one of the leading providers of financial market intelligence. We are looking for an individual with a dynamic and proactive personality who has an analytical mindset and is always thinking outside the box. The...

About the Role: Grade Level (for internal use): 15 About the Role: The Team: The Market Intelligence Finance and Operations (“F&O”) team is 150+ professionals across the world and is responsible for the financial operations, program management and executive support for the division.  The VP, MI Commercial Finance, Commercial Analytics & Business Partnering reports to the CFO of Market Intelligence, sits on the F&O Leadership team and oversees 40 professionals who support the Market Intelligence Revenue and Marketing Teams, across all our products, including incentive design and partnership around commercial operations. What’s In It for You : Become a leader in the Market Intelligence division and gain exposure to senior management by delivering business critical thought leadership and insights. Develop deep and wide expertise across all facets of S&P Global Market Intelligence, including central functions, product, and commercial. Grow and...

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and...

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and...

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and...

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and...

Kensho is S&P Global’s hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide. Kensho's solutions and research focus on business and financial generative AI applications, agents, data retrieval APIs, data extraction, and much more. At Kensho, we hire talented people and give them the autonomy and support needed to build amazing technology and products. We collaborate using our teammates' diverse perspectives to solve hard problems. Our communication with one another is open, honest, and efficient. We dedicate time and resources to explore new ideas, but always rooted in engineering best practices. As a result, we can innovate rapidly to produce technology that is scalable, robust, and useful. Role Overview We are seeking experienced Investment Banking professionals to serve as...

Kensho is S&P Global’s hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide. Kensho's solutions and research focus on business and financial generative AI applications, agents, data retrieval APIs, data extraction, and much more. At Kensho, we hire talented people and give them the autonomy and support needed to build amazing technology and products. We collaborate using our teammates' diverse perspectives to solve hard problems. Our communication with one another is open, honest, and efficient. We dedicate time and resources to explore new ideas, but always rooted in engineering best practices. As a result, we can innovate rapidly to produce technology that is scalable, robust, and useful. Role Overview We are seeking experienced Equity Research professionals to work as domain...

The Financial Analyst works independently on key components of the Harvard Real Estate (HRE) business unit and reports to the HRE Financial Manager.  Excellent customer service, responsiveness, patience, organizational and follow-through skills as well as comfort and proficiency navigating new and existing financial systems are essential to this role. General Financial Duties (40%) Reviews transactions for compliance and accuracy. Supports administration of capitalized projects and capital planning. Responds to unit inquiries regarding spending, balances, and budget categories. Serve as a policy resource for assigned units, advises on transaction appropriateness, and makes recommendations about best mechanisms for all transactions.   Provide training on financial models, financial systems, policies & procedures. Month End Close (25%) Review business income statements with financial manager and research & explain unbudgeted expenses or other variances as...

Job Description: We are seeking a customer-focused Insurance Customer Service Representative to support clients with inquiries related to insurance and financial products. This role requires strong communication skills, attention to detail, and the ability to operate in a fast-paced, high-volume call center environment. Candidates with FINRA Series 6 or 7 licenses are strongly preferred, as the role involves supporting clients with regulated financial and insurance-related services. Key Responsibilities Handle inbound customer calls, providing timely and accurate responses to inquiries related to insurance and financial products. Assist clients with account servicing, including policy information, transactions, updates, and general inquiries. Research and resolve customer issues, ensuring a high level of service and timely follow-up. Accurately document all customer interactions, transactions, and resolutions in internal systems. Process customer...

Job Description: DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Organizations worldwide trust DXC to deliver services across the Enterprise Technology Stack to drive performance and innovation. At DXC, we leverage technology to deliver essential IT services that enable operational efficiency and business transformation. Our capabilities span business process outsourcing, insurance, analytics, applications, security, cloud, and modern workplace solutions. About the role We are seeking a detail-oriented and service-driven Insurance Call Center Representative to support inquiries related to insurance and financial products. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, high-volume environment. Key Responsibilities...

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and...

About the Role: Grade Level (for internal use): 10 The Team Control Room operates within the Compliance Monitoring and Exams pillar of S&P Global’s Ratings Risk and Controls department. The team applies standardized monitoring and surveillance protocols to prevent or manage conflicts of interest and protect confidential and/or material non‑public information collected or generated as part of credit rating activities. Team members demonstrate initiative by connecting their daily surveillance work to broader organizational priorities and contribute to maintaining ethical firewalls across the firm. What You Stand to Gain Exposure to global compliance risk management, regulatory frameworks, and regulatory technology. Opportunities to develop analytical and reporting capabilities using business intelligence tools. Experience applying compliance controls that directly support Ratings’ regulatory obligations and reputational risk mitigation. Growth in...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Commercial Credit Underwriter (1mm- 10mm commitments) is an individual contributor experienced in, and responsible for gathering, analyzing, and interpreting various types of credit information on existing and prospective customers to determine credit worthiness. While under supervision of Underwriting Team Leaders, the Commercial Credit Underwriter assists in structuring new requests for extensions of credit, as well as completing extensions, renewals and making recommendations for deteriorating credits while independently managing their workflow and communication with field partners. Commercial Credit Underwriter are responsible for assessing the degree of risk within a given business and recommending client credit solutions to maintain the bank's asset quality while ensuring compliance with credit policy and guidelines. Commercial Credit Underwriters are required to make loan decisions within an assigned lending...

About the Role: Grade Level (for internal use): 09 The Role: CREDit Graduate Program Analyst – Americas Public Finance Grade (for internal applicants only): 9  Program Overview:   When you join S&P Global Ratings, you join one of the world's leading providers of independent credit risk research and benchmarks. You are part of a team that produces high quality fundamental research based on established criteria.  Our CREDit Graduate Program is a two-year training and development opportunity with our next intake joining us in September 2026. CREDit Program Analysts are hired for a specific practice; however, you are expected to transition between practices as dictated by business demands. In your first year CREDit analysts focus on acquiring skills and knowledge from your home practice. In your second year CREDit analysts gain exposure to other practices through a mix of classroom training and small projects or short-term secondments. All analysts combine...

About the Role: Grade Level (for internal use): 11 The Team: S&P Global Ratings' Structured Finance Ratings practice is a leader in providing credit ratings and opinions for securitizations backed by diverse ABS assets. Our team operates in a collegial culture with exceptional opportunities for professional development and career growth, focusing on facilitating capital market growth while maintaining analytical excellence. The Impact: As a Senior Analyst in our ABS Structured Finance Ratings team, you will play a critical role in evaluating credit risk and providing market-leading ratings opinions that help shape global capital markets. Your analytical expertise will directly influence investment decisions and contribute to the integrity of the structured finance marketplace. What's in it for you: Work alongside industry-leading professionals in structured finance and gain deep expertise in ABS securitizations Access exceptional professional...

About the Role: Grade Level (for internal use): 12 The Team: The U.S. Structured Credit - CLO team is part of the broader Structured Finance Group at S&P Global Ratings. The team assigns and monitors credit ratings for securitizations backed by broadly syndicated or middle market corporate loans. The practice provides credit ratings of structured products that are backed by pools of assets, mainly focused on Collateralized Loan Obligation (CLO) transactions. The Impact: As an Associate Director, you will be an integral part of the analytical team, responsible for cash flow modeling and transaction document analysis in support of new issue ratings and surveillance of CLO transactions. You will review documents as they pertain to our CLO criteria and conduct cash flow analyses to stress test the structures and enhancement levels under various economic scenarios. You will also participate in credit rating committees and interact with bankers, issuers and investors...

About the Role: Grade Level (for internal use): 12 The Team: The S&P Global Ratings Commercial Team is responsible for optimizing relationships and commercial outcomes with a broad set of clients in the U.S. We are a collaborative team who develop solutions that help our clients overcome their complex business challenges. The team focuses on relationship management and business development, and value intellectual curiosity and strategic thinking. We leverage our proprietary methodologies and cutting-edge technologies to provide unparalleled client engagement and solutions.   The Role: As a Sales & Relationship Manager within the Structured Finance team at SPGR, the team member will be responsible for managing and growing relationships with capital markets clients, driving revenue across assigned accounts, and contributing to broader team and account objectives through disciplined execution, market insight, and sound judgment. This role requires a strategic...

Location: 726 Exchange Street, Buffalo New York Job Summary The Business Banking RM Serves as the relationship manager and financial advisor to clients, introducing a full range of core Business Banking products, differentiated capabilities, and comprehensive solutions to meet client needs and exceed customer service expectations. This role focuses on acquiring new relationships and managing and growing existing client relationships. Our bankers are expected to demonstrate strong risk management acumen, including credit, operational, and compliance risks, to act as the first line of defense in adhering to KeyBank's profitability standards and moderate risk profile. Essential Functions Serves as the trusted financial advisor and business partner to clients, functioning as the Business Banking client "expert" and primary contact for most client-related matters. Drives focused growth and business development by creating and maintaining a clear and holistic understanding...

Location: 36 South State Street, Salt Lake City Utah Job Summary Key Private Bank (KPB) is dedicated to serving our clients' financial needs through expert advice and personalized banking, borrowing and investment solutions. The Relationship Manager is at the center of this client promise acting as the primary client advisor developing and implementing strategies based on the client's financial goals, and by coordinating with the extended KPB relationship team to execute and advise on the client's needs. The RM is responsible for serving high net worth clients in their existing book as well as collaborating with internal and external partners to acquire new and deepen existing Key Bank client relationships. Responsibilities Acts as the primary client advisor by recommending banking, borrowing and investment solutions that will help the client achieve their financial goals. Leads, coordinates, and assembles the extended advisory team, including trust, investment and...

Location: 219 South Main Street, Akron Ohio Job Summary Key Private Bank (KPB) is dedicated to serving our clients' financial needs through expert advice and personalized banking, borrowing and investment solutions. The Relationship Manager is at the center of this client promise acting as the primary client advisor developing and implementing strategies based on the client's financial goals, and by coordinating with the extended KPB relationship team to execute and advise on the client's needs. The RM is responsible for serving high-net-worth clients in their existing book as well as collaborating with internal and external partners to acquire new and deepen existing Key Bank client relationships. Responsibilities Acts as the primary client advisor by recommending banking, borrowing and investment solutions that will help the client achieve their financial goals. Leads, coordinates, and assembles the extended advisory team, including trust, investment and planning...

Location: For Those Who Work At Home, New York ***THE INCUMBENT WILL SUPPORT CLIENTS IN THE CENTRAL NY OR CAPITAL REGION AND THEREFORE MUST RESIDE WITHIN THESE REGIONS TO BE CONSIDERED*** Job Summary The Business Banking Virtual Relationship Manager actively manages a portfolio of clients within the entry end of the Business Banking segment. They effectively manage the client relationship by selling and promoting a broad array of financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities to meet the clients' need and become their trusted advisor. They develop strategic relationships with Key lines of business in order to effectively refer business and leverage partnerships to deepen and enrich the client experience and increase client engagement and retention. The Business Banking Virtual RM actively engages partners to mitigate client run off within portfolio. Essential Functions...

About the Role: Grade Level (for internal use): 05 About the role: When you join S&P Global Ratings, you join one of the world's leading providers of independent credit risk research and benchmarks. You will be part of a team that produces high quality fundamental research based on established criteria, you have the opportunity to ask probing questions to senior corporate executives, and interact with the global investor community.  With offices in 26 countries, rating $47.5 trillion in debt, and with nearly 1,400 credit analysts, S&P Global Ratings is an important part of the world’s financial infrastructure and has played a leading role for more than 150 years in providing investors and financers the information they need to more easily, quickly and efficiently provide capital to businesses and governments.  The Business Practice Groups include: Corporates, Public Finance, Financial Institutions, Structured Finance, Sovereign and International Public...

Job Description: Principal Responsibilities: Provide service to annuity or life customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc. Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing Efficiently access multiple electronic systems to provide complete response Work at all times to enhance and strengthen the relationship between the customer and our insurance clients Support special campaigns as needed, or if solicited by the customer DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality service skills Mandatory...