Full time
KeyBank
Brooklyn, OH
Location: 4910 Tiedeman Road, Brooklyn Ohio This is a hybrid position; following successful completion of required training, the role offers work-from-home flexibility with a mandatory in-office presence two days a week. Typical schedule is Monday through Friday 8AM to 5PM. Position Summary The senior specialist, Client Resolution – Credit Bureau & FCRA is responsible for reviewing, investigating, and resolving credit bureau reporting disputes in accordance with the Fair Credit Reporting Act (FCRA) and related regulatory requirements. Disputes may be received directly or indirectly from clients, credit bureaus, the Small Business Financial Exchange (SBFE), or other internal and external channels. This role conducts detailed research across multiple banking and accounting systems to determine reporting accuracy, documents findings, and provides responses to the client’s disputes in writing. While not client-facing, the position plays critical role in delivering...