2 contact center specialist jobs found in New York

At NBCUniversal, our Advertising & Partnerships team is constantly evolving—and our Center of Excellence sits at the heart of that transformation. We’re looking for a Specialist who’s excited to help shape how our sales teams learn, grow, and succeed. In this role, you’ll help build programs, tools, and resources that make our sellers more effective—and ultimately drive better business outcomes. You’ll work across teams, connect the dots between data and strategy, and bring ideas to life through thoughtful, engaging content. If you enjoy solving problems, telling stories with data, and building things that scale, this is a great opportunity to make a real impact. A natural self-starter, you will have significant experience in PowerPoint, Excel, and Office 365, including a high level understanding of Copilot and AI business tools. Primary Responsibilities: Derive insights from quantitative and qualitative data analysis, communicate key findings to leadership with...

The GTM Positioning team is part of the Sales Enablement Group within the NBCU Ad Sales Organization. Sales Enablement collaborates across the organization to drive concise, consistent, and customized messaging to all clients and agencies.  Duties and Responsibilities: Work with Director and Vice President on the following:  Develop customized agency/client narratives and materials that drive demand for NBCU and solve agency/client business challenges  Examples include: Custom GTM decks, QBRs, Top-to-Top meetings, CES materials, Upfront and Scatter Sales Decks, Marketing recaps and more.  Responsible for materials across key Agency Holding Companies and categories including but not limited to: OMG/IPG, PMX, Auto/Pharma/Lux/Travel, CPG/Beverage/Finance  Build and demonstrate a strong working knowledge of materials across all subject matters (i.e., Content, Data, Tech, Insights & Measurement)  Partner with Director/Vice President and sales teams to...