15 customer experience coordinator jobs found in Boston

Job Summary: Are you excited by the idea of joining a world-class organization at the intersection of higher education and business? Can you see yourself supporting an executive team of dynamic technology leaders? If so, consider joining our team! The Organizational Effectiveness team is an integral part of the Information Technology department in support of HBS's mission to educate leaders who make a difference in the world.  The Administrative Coordinator, IT reports to the Managing Director, Organizational Effectiveness (OE) within HBS IT’s OE team and works closely with the Office of the CIO (OCIO). This role is the primary point of contact for the Chief Information Officer (CIO), serving as the gatekeeper between the OCIO and School/University leadership.  The ideal candidate can handle many complex and confidential situations for the CIO, and demonstrates sound judgment, initiative, and responsiveness. Success in this role requires the ability to manage competing...

Job Summary: The Operations Coordinator is responsible for managing key elements of the daily operations of the Harvard Innovation Labs (HIL), with a primary focus on event planning and management, operational systems, facilities coordination, and community engagement. This role independently manages a diverse portfolio of events and operational initiatives while partnering closely with the Assistant Director, Events & Operations and the Senior Manager, Operations to ensure a high-quality experience for students, alumni, faculty, staff, and external partners. Working collaboratively across the Harvard Innovation Labs ecosystem, the Coordinator serves as a primary operational partner for HIL, university departments, vendors, and community stakeholders. The role requires strong judgment, exceptional organizational skills, and the ability to balance multiple priorities while identifying opportunities to improve processes, strengthen operational systems, and enhance the overall...

The Director of Finance (DOF) is a key member of the departmental leadership team, responsible for all department finances (school, sponsored, gift, and other funds) and financial operations (accounting, procurement, accounts payable, and award compliance). Reporting to the Executive Director (ED), the DOF partners with colleagues across functions to manage financial risk, close operational gaps, and improve financial processes – while playing a central role in departmental strategic planning. Job-Specific Responsibilities: Sponsored Research Administration/Compliance Review and approve all sponsored proposals: ensure budget accuracy and compliance with local, school, University, and sponsor policies; flag concerns or planning/capacity needs pre-submission, advise team and faculty on best practice. Oversee all post-award reporting and compliance with award terms; ensure faculty receive timely financial updates, analysis, and projections; closely monitor the department’s...

The Manager of Financial Planning and Operations manages the day-to-day financial operations of HMS Graduate Education (OGE) and serves as the primary financial partner for OGE's master's and PhD programs. Reporting to the Director of Financial Operations, the Manager is responsible for annual budget development, ongoing budget administration, financial reporting, reconciliations, transaction review, and operational financial management across OGE. The Manager supervises the Finance Coordinator and oversees transactional financial activities including purchasing, accounts payable, accounts receivable, travel and expense processing, and financial approvals. The position serves as the primary financial contact for program leadership, meeting regularly with academic and administrative leaders to monitor budgets, resolve financial issues, and ensure effective stewardship of program resources. Working closely with the Assistant Director of Sponsored Programs and Associate Director of...

Harvard Allston Land Company (HALC) i s a subsidiary of the University and oversees the planning and development for the University’s Enterprise Research Campus (ERC) in Allston.  Initial focus is to develop 14 acres of the ERC, which includes new infrastructure, streets, open space, mixed-use development of office and lab space, residential units, a hotel and conference center.  The Administrative Coordinator reports to the Director of Finance and Operations for HALC.  As a member of the HALC team the Administrative Coordinator provides a wide range of complex administrative support duties for HALC. Serves as the principal administrative contact for internal and external constituencies and provides a high level of customer service in all aspects of work. The Administrative Coordinator serves as principal coordinator for a variety of activities/processes associated with HALC’s provision of service and/or activities. Provides, organizes, manages, and implements administrative and...

Job Summary: The AI Technical Product Manager bridges the gap between artificial intelligence capabilities and real-world product applications, combining deep technical understanding with strategic product understanding to build AI-powered solutions that deliver measurable value. Job-Specific Responsibilities: Product Balance innovation with practical implementation, assessing technical feasibility and business impact Establish success metrics and KPIs for AI product initiatives Technical Leadership Collaborate with data scientists, ML engineers, and software developers to translate business requirements into technical specifications Understand AI/ML fundamentals including model architectures, training processes, evaluation metrics, and deployment considerations Make informed decisions about model selection, data requirements, and infrastructure needs Evaluate emerging AI technologies and determine their applicability to product challenges and understand...

Job Summary: Are you excited by the idea of joining a world-class organization at the intersection of higher education and technology? Are you drawn to leveraging workflow automation tools to ensure outstanding service delivery? Can you see yourself working with staff across the organization to create and manage digital workflows? If so, consider joining our team! The IT Service Delivery team plays a critical role in driving innovative solutions to solve business problems in support of HBS’s mission to educate leaders who make a difference in the world.     The ServiceNow Platform Lead works with the Senior Director, Administrative & Campus Systems to drive service and technology roadmaps, oversee major transformation initiatives, assign and ensure the quality of developer, quality engineering (QE), and business analysis (BA) work, deliver top-notch service solutions, and manage relationships with partners across HBS. The Lead is responsible for the stability and usability...

Are you excited by the idea of joining a world-class organization at the intersection of higher education and business? As the professors’ administrative assistant, Faculty Support Specialists provide valuable tactical and administrative help to our faculty in support of Harvard Business School's mission to educate leaders who make a difference in the world. Reporting to a Manager of Unit and Faculty Support the Faculty Support Specialist (FSS) supports faculty with complex administrative duties related to their teaching, research, and other responsibilities. An FSS will act as a seamless extension of the faculty they support and will work closely with other Faculty Support Specialists across ten academic units, as well as with their manager. Faculty Support Specialists also work with and assist peers on activities that support teaching, research, finance, and other departments. We are actively seeking multiple Faculty Support Specialists and encourage you to apply today!...

Job Summary: The Assistant Director, Operations for Admissions and Financial Aid serves as the technical and systems lead for the MBA Admissions and Financial Aid teams. Reporting to the Director, Operations and partnering closely with the Director, Financial Aid, this position oversees the systems, applications, data flows, and operational processes that support recruitment, application review, interview and evaluation activities, financial aid administration, and student-facing programs.  The role combines advanced Slate administration, application and workflow design, systems integration, data security, project leadership, and cross-functional consultation. The Assistant Director translates business and program needs into secure, sustainable technical solutions; serves as a trusted thought partner to senior leaders; and coordinates work across Admissions, Financial Aid, MBA IT, Technolutions, and other MBA and Harvard partners. The position routinely handles highly...

The Assistant Director (AD) of Sponsored Programs provides operational leadership for the HMS OGE’s sponsored programs portfolio, supporting externally funded graduate education and training programs across OGE-administered PhD and master’s programs. Reporting to the Director of Financial Operations, this position oversees the day-to-day administration of sponsored awards. The position serves as a trusted advisor to faculty, principal investigators, program leadership, and administrative staff. Working with the Associate Director of Student Funding, ensures that sponsored awards supporting graduate student funding are administered in a coordinated, compliant, and efficient manner while maintaining clear ownership of sponsored programs and student funding responsibilities.  Job-Specific Responsibilities: Sponsored Programs Leadership:   Supervise and mentor two Senior Grants Managers, providing coaching, workload management, performance evaluations, and professional...

As Senior Renewal Planner, you will be part of a vibrant, growing team with varied backgrounds, areas of focus, and skillsets. Our department is responsible for all planning, design, and construction activities at Harvard Medical School. As part of this team, you will independently lead both comprehensive and targeted feasibility studies, including for renewal, either done in-house or through the management of external consultants. Reporting to the Associate Director of Planning for Renewal the Senior Renewal Planner will partner with various stakeholders representing all facets of facility services, research, education and administrative departments, and consultants to propose innovative solutions. In this position, you will play a crucial role in informing project planning and long-range multi-year capital planning. You might be the right person for this role if you enjoy the puzzle of collecting potentially disparate pieces of information to organize and present innovative...

Job Summary: The Department of Environmental Health is seeking an experienced administrative professional to provide high-level administrative and logistical support to the Department Chair and to the department at large in support of the active and complex operations of the Department of Environmental Health. Reporting to the department’s Director of Administration, this position serves as a principal point of contact for the Chair’s office. This is a fast-paced role in a high-volume office. The successful candidate will manage multiple competing demands at once, prioritize independently, think critically, and solve problems with limited direction. The department has approximately 350 affiliated members, including faculty, researchers, students, and staff.  Job-Specific Responsibilities: Duties and responsibilities include, but are not limited to, the following: Draft, edit, and process a wide variety of written materials, including letters/correspondence, manuscripts,...

The AV Technical Specialist is a hands-on position responsible for providing on-site audiovisual support across technology-enabled classrooms, conference rooms, amphitheaters, and event spaces throughout the Harvard Medical School campus. The AV Technical Specialist supports classes, meetings, presentations, and scheduled events by assisting users with room technology, preparing audiovisual systems for use, and responding promptly to service needs. The position also performs daily system inspections and routine maintenance to promote the operational readiness and reliability of audiovisual spaces. Working collaboratively with other IT staff, the AV Technical Specialist helps faculty, staff, students, visitors, and event organizers use audiovisual systems and services effectively. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provide priority on-site audiovisual support to Harvard faculty, staff, students, visitors, and affiliates using technology-enabled classrooms, conference rooms,...

Position Summary:  Is responsible for the management of all administrative functions and the daily operation of Mail and Distribution Services.  Works closely with the Delivery Manager to ensure the successful operation of Harvard University Mail Services, through a commitment to the highest standards of customer service. Job-Specific Responsibilities: Manages the operations of Harvard University Mail Services, including mail processing/sorting, the Student Mail Forwarding Center, HUMS-managed Mail Centers, and multiple administrative processes at Harvard University Mail Services. Oversees, trains, and assists in the evaluation of mail staff in accordance with established performance management plans. Manages all administrative workflow for Mail and Distribution Services’ staff, including scheduling, satellite mail center coverage for all HUMS-managed locations, and all customer service functions. Performs weekly inspections of satellite mail centers, ensuring...

Job Summary: The Center for Biostatistics in AIDS Research (CBAR), an organization within the Harvard T.H. Chan School of Public Health, is responsible for the design, monitoring and statistical analysis of clinical trials and observational studies for several major national and international NIH-funded clinical research networks. CBAR employs over 60 statisticians and epidemiologists including Harvard faculty, research scientists, and staff.  Investigators within CBAR have provided statistical leadership and support for clinical research networks for thirty-five years. Currently this includes infectious disease networks such as: Advancing Clinical Therapeutics Globally for HIV/AIDS and Other Infections (ACTG) and the International Maternal Pediatric Adolescent AIDS Clinical Trials Network (IMPAACT). Results from studies have helped to establish the paradigm for the treatment and prevention of HIV and other infectious diseases, and contributed to international treatment and...