2 customer service representative jobs found in Boston

The Area Maintenance Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Area Maintenance Supervisor fosters a welcoming, supportive, and inclusive environment. This position supervises a team of skilled mechanics and building operators providing mechanical, electrical, HVAC, maintenance services to a designated area of the Harvard campus on a fee-for-service basis. Communicate with facilities managers/superintendents or other representatives (who manage the buildings) to determine requirements and develop response and maintenance operations strategies consistent with their requests. Manage all operations in accordance with customer expectations and departmental objectives to ensure a self-sustaining future. Provide field level leadership within Facilities Maintenance Operations (FMO) while primarily assigned to lead and manage MEP project work to create and sustain high...

Reporting to the Associate Director of Transit Services, the Operations Manager is responsible for the day-to-day management and continuous improvement of Harvard University’s Transit operations. The role supports: A 24 hour operation and oversees frontline and administrative staff, daily service delivery, customer service, and compliance activities across fixed-route daytime and evening campus shuttle services, accessible van services, on-demand evening transportation, and charter services. Requires evening and weekend hours. Ensures reliable, safe, and customer-focused operations while supporting strategic initiatives and projects led by the Associate Director and Managing Director of Transportation Services. This position collaborates closely with the Fleet Management team and provides operational support across Transit and Fleet as needed. Job-Specific Responsibilities: Operational Management & Service Delivery Manages daily operations of campus shuttle,...