2 customer support representative jobs found in Boston

Responsible for a comprehensive array of Member Services Representative (MSR) duties: Processes; transactions: deposits, withdrawals, loan payments, etc. stop payments on teller checks, personal checks and ACH. all consumer loan applications/ability to disburse loans/setup loan payments/order coupon payment books. Balances daily teller drawer and cash recyclers. Oversees all aspects of daily branch settlement. Orders/sells cash and balance the vault. Handles basic member issues, complaints and counsels members with specific requests or refers to Senior Member Service Representative or manager as appropriate.  Sells money orders and processes cash advances. Payroll maintenance/schedules payments and transfers/ACH Originations. Opens savings and checking accounts/certificates/IRA accounts, including the processing of IRA transfers and rollovers. Assists; members with domestic and international wire transfers. with the daily balancing of the ATM terminals....

Reporting to the Associate Director of Transit Services, the Operations Manager is responsible for the day-to-day management and continuous improvement of Harvard University’s Transit operations. The role supports: A 24 hour operation and oversees frontline and administrative staff, daily service delivery, customer service, and compliance activities across fixed-route daytime and evening campus shuttle services, accessible van services, on-demand evening transportation, and charter services. Requires evening and weekend hours. Ensures reliable, safe, and customer-focused operations while supporting strategic initiatives and projects led by the Associate Director and Managing Director of Transportation Services. This position collaborates closely with the Fleet Management team and provides operational support across Transit and Fleet as needed. Job-Specific Responsibilities: Operational Management & Service Delivery Manages daily operations of campus shuttle,...