23 retail customer experience coor jobs found in Boston

As Senior Renewal Planner, you will be part of a vibrant, growing team with varied backgrounds, areas of focus, and skillsets. Our department is responsible for all planning, design, and construction activities at Harvard Medical School. As part of this team, you will independently lead both comprehensive and targeted feasibility studies, including for renewal, either done in-house or through the management of external consultants. Reporting to the Associate Director of Planning for Renewal the Senior Renewal Planner will partner with various stakeholders representing all facets of facility services, research, education and administrative departments, and consultants to propose innovative solutions. In this position, you will play a crucial role in informing project planning and long-range multi-year capital planning. You might be the right person for this role if you enjoy the puzzle of collecting potentially disparate pieces of information to organize and present innovative...

Job Summary: Lead financial operations and planning for the department/unit that may include payroll, accounting, accounts payable/receivable, procurement, capital projects, endowment funding, research administration, or other function. Job-Specific Responsibilities: The Manager of Financial Operations, a key member of the Office of Finance at the Harvard John A. Paulson School of Engineering and Applied Sciences (SEAS), reports to the Controller and oversees the financial operations of the school. In collaboration with the Controller, this role is essential in developing and maintaining best practices for financial operations, leading and implementing process improvements, and ensuring the delivery of professional, timely, and accurate financial services to the community. The Manager of Financial Operations seeks to leverage technology solutions wherever possible to enhance service quality and efficiency.  The Manager of Financial Operations partners closely with groups...

Job Summary: Working in the HBS Development Office, this position is responsible for performing a variety of complex administrative and project activities related to Development.  This individual works on an interdependent team of support staff (Development Administration) within the larger Development group including Principal Gifts, Gift Opportunities, and Reunion Leadership Giving.  They report to the Director of Development Administration with additional reporting lines to 3-4 frontline fundraisers whom they support in all aspects of their day to day work.  Job-Specific Responsibilities: Preparing officers for travel which may include: hotel and flight arrangements; preparing itineraries; compiling research; and preparing materials for alumni.  Supports trip follow up by preparing expense reports, sending follow up materials to alumni, and entering contact reports. Supports frontline officers with list management, giving reports, and maintaining prospect updates in...

Job Summary: The AI Technical Product Manager bridges the gap between artificial intelligence capabilities and real-world product applications, combining deep technical understanding with strategic product understanding to build AI-powered solutions that deliver measurable value. Job-Specific Responsibilities: Product Balance innovation with practical implementation, assessing technical feasibility and business impact Establish success metrics and KPIs for AI product initiatives Technical Leadership Collaborate with data scientists, ML engineers, and software developers to translate business requirements into technical specifications Understand AI/ML fundamentals including model architectures, training processes, evaluation metrics, and deployment considerations Make informed decisions about model selection, data requirements, and infrastructure needs Evaluate emerging AI technologies and determine their applicability to product challenges and understand...

We are actively hiring for multiple Faculty Administrative Assistant roles under this posting. Apply today!  Why Join Us? Impact-driven role, supporting faculty who are educating leaders who make a difference in the world Hybrid, 3 days per week onsite role on our Boston based campus $31.86 - $34.61 per hour (commensurate with experience), 35 hours per week, overtime eligible role Rich benefits options including, medical, dental, and vision insurance as well as tuition reimbursement Robust paid time off: 3 weeks of vacation,12 sick days per year, 3 personal days, plus 12.5 paid holidays 5% annual employer contribution to 403b retirement account Save on commuting: Harvard covers 60% of the cost for MBTA monthly bus, subway, commuter rail, and commuter boat passes  What You Will Do: As the professors’ administrative assistant, this role provides valuable tactical and administrative help to our faculty in support of Harvard Business School's (HBS) mission to...

Job Summary: The Department of Environmental Health is seeking an experienced administrative professional to provide high-level administrative and logistical support to the Department Chair and to the department at large in support of the active and complex operations of the Department of Environmental Health. Reporting to the department’s Director of Administration, this position serves as a principal point of contact for the Chair’s office. This is a fast-paced role in a high-volume office. The successful candidate will manage multiple competing demands at once, prioritize independently, think critically, and solve problems with limited direction. The department has approximately 350 affiliated members, including faculty, researchers, students, and staff.  Job-Specific Responsibilities: Duties and responsibilities include, but are not limited to, the following: Draft, edit, and process a wide variety of written materials, including letters/correspondence, manuscripts,...

The AV Technical Specialist is a hands-on position responsible for providing on-site audiovisual support across technology-enabled classrooms, conference rooms, amphitheaters, and event spaces throughout the Harvard Medical School campus. The AV Technical Specialist supports classes, meetings, presentations, and scheduled events by assisting users with room technology, preparing audiovisual systems for use, and responding promptly to service needs. The position also performs daily system inspections and routine maintenance to promote the operational readiness and reliability of audiovisual spaces. Working collaboratively with other IT staff, the AV Technical Specialist helps faculty, staff, students, visitors, and event organizers use audiovisual systems and services effectively. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provide priority on-site audiovisual support to Harvard faculty, staff, students, visitors, and affiliates using technology-enabled classrooms, conference rooms,...

Job Summary:  The Coordinator, Sponsored Research provides support for sponsored research activities within the Research Administration team. Working closely with the Research Administration team, including the Director of Sponsored Research, Manager, Research Administration, and colleagues across the division and School, the Coordinator supports proposal preparation, budget documentation, award tracking, and compliance documentation collection. The role focuses on accurate execution of established processes under guidance, maintenance of documentation integrity, support for school-level review workflows, and timely completion of recurring administrative tasks across the sponsored research lifecycle. Job-Specific Responsibilities: Reporting to the Director, Research Facilitation, the Coordinator provides a broad range of funder, pre-award, and post-award process expertise and support to HBS faculty and researchers engaged in sponsored research and to other staff working...

Job Summary: The Community Specialist owns the relationship with our students in the Harvard Innovation Labs ecosystem. The Community Specialist acts as a community communications strategist, creating systems and campaigns that engage members, build community, and create responsive and customized experiences for students. The role is responsible for cultivating a strong sense of engagement and participation among all Harvard Innovation Labs (HIL) members and offers support by performing a variety of complex administrative and support duties to enhance the HIL programs and resources. This includes building and managing the day-to-day experience of participants using i-lab resources, coordinating communications across different channels, and developing and executing community-related programming.  The role reports to  the Assistant Director, Programming and Member Experience.  Please see  innovationlabs.harvard.edu  for more information about the Harvard Innovation Labs....

Overall responsibilities include:  Serves as first point of contact for the learners attending our programs, routes phone calls, mail, and e-mail messages, and handles a wide range of information dissemination regarding our education programs.  Provide high-level relationship management to course administrators, registrants. Monitors departmental emails, drafts, and distributes communications regarding our educational programs.  Responds to inquiries from faculty and support a local, national, and international audience concerning course enrollment and established policy and procedures.  Provides day of customer service for live virtual events including interfacing with faculty, attendees, vendors, etc.  Support on-demand learners with technical questions related to the MyCE platform or the learning management system, EdX.  As needed, provides support for the program coordinators managing in-person courses, which may require on-site customer service at events including...

The Animal Care Facility Supervisor will ensure that assigned Harvard Center for Comparative Medicine (HCCM) facilities and personnel are compliant with Federal, State, and local laws and regulations, and the standards set forth in the Guide for the Care and Use of Laboratory Animals, Public Health Service Policy, and AAALAC International. The Animal Care Facility Supervisor reports to the Senior Manager of Animal Care Operations, and collaborates with HCCM colleagues to develop, implement, and confirm adherence to standard operating procedures for animal care and cage wash operations. The Animal Care Facility Supervisor directly supervises the Animal Care Assistant Supervisor and/or Cage Wash Assistant Supervisor assigned to their facility; indirect reports include roughly 5-10 Animal Care and Cage Wash Technicians. This position requires communicating effectively at a variety of levels ranging from tenured faculty, senior administrative staff, and clinical veterinarians to...

The Nascent Transcriptomics Core at Harvard Medical School is seeking a Research Assistant III to join our team. Analysis of nascent RNA – RNA actively being made – can reveal details of transcriptional responses to drugs and other perturbations in a way that other RNA sequencing methods can miss. For this reason, nascent RNA-seq methods in conjunction with Next Generation Sequencing (NGS) technology, are quickly becoming the first choice for revealing direct targets of gene regulation and the identification of regulatory elements such as enhancers. The Nascent Transcriptomics Core isolates nascent RNA using biochemical methods and uses it to construct high-quality NGS libraries, oversees sequencing, and provides users with actionable, analyzed data.  We make nascent RNA techniques and analyses available to the general research community on a fee-for-service, customer-oriented basis. The Research Assistant III reports to the Director of the Nascent Transcriptomics Core (NTC) and...

Position Summary:  Is responsible for the management of all administrative functions and the daily operation of Mail and Distribution Services.  Works closely with the Delivery Manager to ensure the successful operation of Harvard University Mail Services, through a commitment to the highest standards of customer service. Job-Specific Responsibilities: Manages the operations of Harvard University Mail Services, including mail processing/sorting, the Student Mail Forwarding Center, HUMS-managed Mail Centers, and multiple administrative processes at Harvard University Mail Services. Oversees, trains, and assists in the evaluation of mail staff in accordance with established performance management plans. Manages all administrative workflow for Mail and Distribution Services’ staff, including scheduling, satellite mail center coverage for all HUMS-managed locations, and all customer service functions. Performs weekly inspections of satellite mail centers, ensuring...

The full job description can be found on Isaacson, Miller:   https://www.imsearch.com/open-searches/harvard-business-school/chief-information-officer Harvard Business School (HBS) seeks a Chief Information Officer who will help define how the institution transforms amidst all the opportunities and risks in the technological waves here and coming. Technology is no longer simply an operational function. It has become an institutional capability that shapes teaching, research, learning, administration, and engagement with alumni and the global business community. The next CIO will help HBS determine how technologies such as artificial intelligence, enterprise data, digital platforms, and emerging capabilities become enduring strategic assets for the School and how the School models their deployment for higher education and for business more broadly. The successful candidate will inherit an exceptional technology organization and an institution with a long history of innovation. The...

Job Summary: The Center for Biostatistics in AIDS Research (CBAR), an organization within the Harvard T.H. Chan School of Public Health, is responsible for the design, monitoring and statistical analysis of clinical trials and observational studies for several major national and international NIH-funded clinical research networks. CBAR employs over 60 statisticians and epidemiologists including Harvard faculty, research scientists, and staff.  Investigators within CBAR have provided statistical leadership and support for clinical research networks for thirty-five years. Currently this includes infectious disease networks such as: Advancing Clinical Therapeutics Globally for HIV/AIDS and Other Infections (ACTG) and the International Maternal Pediatric Adolescent AIDS Clinical Trials Network (IMPAACT). Results from studies have helped to establish the paradigm for the treatment and prevention of HIV and other infectious diseases, and contributed to international treatment and...

The Department of Immunology seeks to fill a Staff Assistant III, Lab Operation position to help support the business office in the department and to support a Principal Investigators lab. Will perform a variety of complex administrative/support duties to coordinate the activities and procedures of the Immunology Business Office and faculty lab support. Will assist the Principal Investigator (PI) in administrative tasks to support the daily running of a laboratory for 20+ researchers. The responsibilities of this position are highly variable depending on the needs of the PI and the Business Office, it will include; assisting in the submission of grants proposals and progress reports; assist with lab protocol renewals and amendments (IACUC and COMS); coordination of travel/ meeting commitments; assist in the drafting of out-going correspondence; serving as administrative liaison with other Harvard departments; maintenance of the PI’s lab website and curriculum vitae (CV); assist...

Serves as a front-line provider of customer service and campus information to the Harvard Community and the general public for Parking Services.  Provides support for all Parking Services field operations including monitoring of campus parking areas to ensure safe and reliable access and enforcement of University parking regulations. **This is a one year term position** Job-Specific Responsibilities: Monitors and directs vehicle traffic at designated campus control points to ensure safe access to parking facilities, proper permit authorization and customer satisfaction. Enforces Harvard University parking regulations throughout campus parking areas as required, including; issuance of warning notices and parking violations and coordination of vehicle towing. Serves as a front-line provider of customer service and campus information to the Harvard Community and the general public. Acts a highly visible representative of the University and the Parking Services unit....

The IT Support Associate II provides in-depth technical support to HMS research community members and affiliates in the Longwood MA area by researching and answering questions and troubleshooting problems that are not addressed in client or Service Desk documentation, or that require specialized expertise and technical access in HMS basic and social science departments. Provides issue resolution to clients wherever possible and escalates to IT Engineering groups or HUIT as appropriate. Exercises judgment and creativity in technical problem-solving. May provide technical consultation to students, staff, or faculty. May create technical and process documentation for clients and for the Service Desk.  This position assists with identifying and escalating system problems, closely coordinates client solutions with related IT groups, and maintains a high level of effectiveness and professionalism. Responds in a timely way to requests via remote support tools, telephone, email, the...

The Harvard Medical School Department of Information Technology is seeking a talented Senior DevOps Engineer with a strong background focused on managing environments that must meet federal security standards. The Senior DevOps Engineer will be responsible for secure research computing environments (SRCE), a FISMA-certified AWS cloud infrastructure environment, enabling the groundbreaking biomedical research of some of the world’s foremost scientific investigators.   Core Duties: Oversee operational activities of the SRCE – deployment, monitoring, reporting, patching, and compliance, in partnership with HMS infrastructure and research computing teams Utilize best-practice cloud security designs to ensure the confidentiality, integrity and availability of the secure environment Manage a continuous integration and deployment methodology for AWS-based technologies Manage full application stacks from the OS through custom research applications using AWS Provide high-level...

Job Summary: The National Preparedness Leadership Initiative at Harvard University is a leading and internationally recognized program on crisis leadership. Established shortly after 9/11 at the request of the federal government, the program conducts research on crisis leadership, provides continuing education seminars devoted to crisis leadership, and advises leaders in times of crisis. NPLI faculty published one of the field's primary texts, “You’re It: Crisis, Change, and How to Lead When It Matters Most.” Given the tension between the federal administration and the university, the NPLI has shifted its focus from engagement with federal government agencies toward work with corporate, humanitarian, state, and local governments.    Job-Specific Responsibilities: The Senior Program Manager for NPLI serves as a senior client-facing program and operations lead responsible for managing NPLI’s residential and custom program engagements from inquiry through delivery and...

Harvard Medical School IT is seeking an AV Support Manager to lead the operational delivery and continuous improvement of audiovisual support services across teaching, learning, conference, and event spaces throughout the HMS campus. Reporting to the Sr Director, Education Technology this role oversees daily audiovisual operations supporting in-person, hybrid, and remote academic and administrative activities across the HMS quad five days per week. This is a hands-on operational leadership role responsible for supervising the audiovisual support team while actively participating in the delivery of classroom, conference, and event support services. The Manager oversees operational workflows, scheduling, triage, and escalation management related to audiovisual and event support activities, ensuring timely and effective service delivery across a high-volume, fast-paced environment. The position collaborates closely with HMS IT teams, facilities staff, vendors, and academic...

The Facilities Operations Manager (FOM) is responsible for safely managing the operational demands for their assigned facilities or properties in the Longwood Medical Area. The candidate must be able to organize and prioritize multiple competing and conflicting tasks and projects with limited resources, effectively manage stressful situations, and consistently make effective, high-quality decisions. They must also understand and develop open, proactive, effective, and consistent communication with occupants and department coordinators. The candidate will have overall responsibility and oversight of maintenance and operations and contract management services for the areas of responsibility. The candidate must be capable of actively monitoring building system performance, energy usage, appearance, and aesthetics, which require considerable walking and climbing. Knowledge of building systems, HVAC, electrical, mechanical, and services is necessary to perform cause analysis and...

Reporting to the Director, Educational Programs and Accreditation, this role is a strategic partner in advancing HMS Continuing Education priorities and goals, and also provides operational, programmatic and administrative leadership and guidance to the HMS Continuing Education program and sustains its Joint Accreditation with Commendation.   The Associate Director collaborates with HMS Course Directors, Course Administrators, and departmental staff to plan and implement accredited continuing education activities that meet standards and regulations established by the Accreditation Council for Continuing Medical Education (ACCME) and Joint Accreditation (JA) criteria while supporting the office mission and vision. These activities include, but are not limited to, HMS accredited live conferences, online CME, enduring materials, Regularly Scheduled Series and Performance Improvement CME.  The Associate Director also ensures that MyCE, HMS’s accreditation management software, aligns...