62 customer service jobs found in Boston

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Assures a high-level of patient satisfaction with regard to customer service, quality of food, accuracy of menu, timeliness of tray delivery and pick up, among other services by the department. Performs clerical and computer duties in order to provide high-quality meal service to assigned patients. Job Description: Essential Responsibilities: Answers and processes telephone calls in a polite and courteous manner when dealing with all customers of the Call Center. Explains diet and assists patient with appropriate selections. When needed, assists patients in their rooms with completion of their menus. Encouraging selections from the menu to ensure nutritionally balanced meals. Corrects patients' menus as needed to reflect changes in diet status. In event of manually taking diet orders, checks 24hr report sheet to assess changes in patient status which...

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...

The Administrative Director, Disease Center Operations works in close alignment with both the Clinical/Disease Center Physician Leader and the Vice President of Ambulatory Care Operations. The Administrative Director is responsible for ensuring all clinical and business operations are exceptionally and seamlessly managed. Serving as the liaison for both Institute and departmental issues, the Administrative Director develops and implements strategic plans and clinical growth initiatives, and provides fiscal, human resources management, and programmatic oversight in support of research and operational missions within the disease center. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and...

Job Summary: The overarching mission of the Harvard T.H. Chan School of Public Health (SPH) is to advance the public’s health through learning, discovery, and communication. To pursue this mission, the School produces knowledge through research, reproduces knowledge through higher education, and translates knowledge into evidence that can be communicated to the public, policymakers, and practitioners to advance the health of populations. The Office of Human Resources (HR) at the Harvard T.H. Chan School of Public Health (SPH) is a proactive, strategic partner to the SPH community. We support the School’s mission and strategic priorities by attracting, developing, rewarding, and retaining exceptional talent in an inclusive, high-performing environment.  Job-Specific Responsibilities: Reporting to the Chief Human Resources Officer (CHRO), the Assistant Director of Human Resources / HR Partner serves as a trusted advisor and thought partner to managers, faculty, staff, and...

Job Summary: The Center for Biostatistics in AIDS Research (CBAR), an organization within the Harvard T.H. Chan School of Public Health, is responsible for the design, monitoring and statistical analysis of clinical trials and observational studies for several major national and international NIH-funded clinical research networks. CBAR employs over 100 statisticians, programmers, research scientists, faculty, and staff.  CBAR provides statistical analysis for the world's largest network of AIDS Clinical Researchers. Currently this includes infectious disease networks such as: Advancing Clinical Therapeutics Globally for HIV/AIDS and Other Infections (ACTG), the International Maternal Pediatric Adolescent AIDS Clinical Trials Network (IMPAACT), and the Pediatric HIV/AIDS Cohort Study (PHACS). Results from studies have helped to establish the paradigm for the treatment and prevention of HIV and other infectious diseases, and contributed to international treatment and prevention...

Job Summary: Working in the HBS Development Office, this position is responsible for performing a variety of complex administrative and project activities related to Development.  This individual works on an interdependent team of support staff (Development Administration) within the larger Development group including Principal Gifts, Gift Opportunities, and Reunion Leadership Giving.  They report to the Director of Development Administration with additional reporting lines to 3-4 frontline fundraisers whom they support in all aspects of their day to day work.  Job-Specific Responsibilities: Preparing officers for travel which may include: hotel and flight arrangements; preparing itineraries; compiling research; and preparing materials for alumni.  Supports trip follow up by preparing expense reports, sending follow up materials to alumni, and entering contact reports. Supports frontline officers with list management, giving reports, and maintaining prospect updates in...

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys...

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys...

Job Summary: The Department of Environmental Health is seeking an experienced administrative professional to provide high-level administrative and logistical support to the Department Chair and to the department at large in support of the active and complex operations of the Department of Environmental Health. Reporting to the department’s Director of Administration, this position serves as a principal point of contact for the Chair’s office. This is a fast-paced role in a high-volume office. The successful candidate will manage multiple competing demands at once, prioritize independently, think critically, and solve problems with limited direction. The department has approximately 350 affiliated members, including faculty, researchers, students, and staff.  Job-Specific Responsibilities: Duties and responsibilities include, but are not limited to, the following: Draft, edit, and process a wide variety of written materials, including letters/correspondence, manuscripts,...

The AV Technical Specialist is a hands-on position responsible for providing on-site audiovisual support across technology-enabled classrooms, conference rooms, amphitheaters, and event spaces throughout the Harvard Medical School campus. The AV Technical Specialist supports classes, meetings, presentations, and scheduled events by assisting users with room technology, preparing audiovisual systems for use, and responding promptly to service needs. The position also performs daily system inspections and routine maintenance to promote the operational readiness and reliability of audiovisual spaces. Working collaboratively with other IT staff, the AV Technical Specialist helps faculty, staff, students, visitors, and event organizers use audiovisual systems and services effectively. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provide priority on-site audiovisual support to Harvard faculty, staff, students, visitors, and affiliates using technology-enabled classrooms, conference rooms,...

Job Summary:  The Coordinator, Sponsored Research provides support for sponsored research activities within the Research Administration team. Working closely with the Research Administration team, including the Director of Sponsored Research, Manager, Research Administration, and colleagues across the division and School, the Coordinator supports proposal preparation, budget documentation, award tracking, and compliance documentation collection. The role focuses on accurate execution of established processes under guidance, maintenance of documentation integrity, support for school-level review workflows, and timely completion of recurring administrative tasks across the sponsored research lifecycle. Job-Specific Responsibilities: Reporting to the Director, Research Facilitation, the Coordinator provides a broad range of funder, pre-award, and post-award process expertise and support to HBS faculty and researchers engaged in sponsored research and to other staff working...

Overall responsibilities include:  Serves as first point of contact for the learners attending our programs, routes phone calls, mail, and e-mail messages, and handles a wide range of information dissemination regarding our education programs.  Provide high-level relationship management to course administrators, registrants. Monitors departmental emails, drafts, and distributes communications regarding our educational programs.  Responds to inquiries from faculty and support a local, national, and international audience concerning course enrollment and established policy and procedures.  Provides day of customer service for live virtual events including interfacing with faculty, attendees, vendors, etc.  Support on-demand learners with technical questions related to the MyCE platform or the learning management system, EdX.  As needed, provides support for the program coordinators managing in-person courses, which may require on-site customer service at events including...

Hiring Range: $26.53 - $42.64   The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Commercial Banking Administrator III works very independently handling accounts of large size and complexity and/or high volume of accounts.  Supports a lending team while being responsible for the review and completion of due diligence associated with the commercial loan documentation/closing process, including the satisfaction of approval conditions prior to the preparation of commercial loan documentation and controlling the disbursement of new loan proceeds by reviewing attorney prepared documents to ensure adherence to loan approval requirements. Additional responsibilities include monitoring and enforcing post-closing...

The Animal Care Facility Supervisor will ensure that assigned Harvard Center for Comparative Medicine (HCCM) facilities and personnel are compliant with Federal, State, and local laws and regulations, and the standards set forth in the Guide for the Care and Use of Laboratory Animals, Public Health Service Policy, and AAALAC International. The Animal Care Facility Supervisor reports to the Senior Manager of Animal Care Operations, and collaborates with HCCM colleagues to develop, implement, and confirm adherence to standard operating procedures for animal care and cage wash operations. The Animal Care Facility Supervisor directly supervises the Animal Care Assistant Supervisor and/or Cage Wash Assistant Supervisor assigned to their facility; indirect reports include roughly 5-10 Animal Care and Cage Wash Technicians. This position requires communicating effectively at a variety of levels ranging from tenured faculty, senior administrative staff, and clinical veterinarians to...

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...

Position Summary:  Is responsible for the management of all administrative functions and the daily operation of Mail and Distribution Services.  Works closely with the Delivery Manager to ensure the successful operation of Harvard University Mail Services, through a commitment to the highest standards of customer service. Job-Specific Responsibilities: Manages the operations of Harvard University Mail Services, including mail processing/sorting, the Student Mail Forwarding Center, HUMS-managed Mail Centers, and multiple administrative processes at Harvard University Mail Services. Oversees, trains, and assists in the evaluation of mail staff in accordance with established performance management plans. Manages all administrative workflow for Mail and Distribution Services’ staff, including scheduling, satellite mail center coverage for all HUMS-managed locations, and all customer service functions. Performs weekly inspections of satellite mail centers, ensuring...

Café Ambassador - Ink Block The Role Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub. What You’ll Actually Do Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won’t be serving coffee!) Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through...

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys...

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys...

Job Summary: The Center for Biostatistics in AIDS Research (CBAR), an organization within the Harvard T.H. Chan School of Public Health, is responsible for the design, monitoring and statistical analysis of clinical trials and observational studies for several major national and international NIH-funded clinical research networks. CBAR employs over 60 statisticians and epidemiologists including Harvard faculty, research scientists, and staff.  Investigators within CBAR have provided statistical leadership and support for clinical research networks for thirty-five years. Currently this includes infectious disease networks such as: Advancing Clinical Therapeutics Globally for HIV/AIDS and Other Infections (ACTG) and the International Maternal Pediatric Adolescent AIDS Clinical Trials Network (IMPAACT). Results from studies have helped to establish the paradigm for the treatment and prevention of HIV and other infectious diseases, and contributed to international treatment and...

Serves as a front-line provider of customer service and campus information to the Harvard Community and the general public for Parking Services.  Provides support for all Parking Services field operations including monitoring of campus parking areas to ensure safe and reliable access and enforcement of University parking regulations. **This is a one year term position** Job-Specific Responsibilities: Monitors and directs vehicle traffic at designated campus control points to ensure safe access to parking facilities, proper permit authorization and customer satisfaction. Enforces Harvard University parking regulations throughout campus parking areas as required, including; issuance of warning notices and parking violations and coordination of vehicle towing. Serves as a front-line provider of customer service and campus information to the Harvard Community and the general public. Acts a highly visible representative of the University and the Parking Services unit....

BAIN CAPITAL OVERVIEW With approximately $225 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. Today, our team includes 1,985+ employees in 24 offices on four continents.  We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect the deep and diverse expertise that...

Title:  Senior Cloud / Platform Operations Engineer Location : Boston, MA BAIN CAPITAL OVERVIEW With approximately $225 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. Today, our team includes 1,985+ employees in 24 offices on four continents.  We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate...

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys...