3 customer engagement coordinator jobs found in Boston, MA

Job Summary: The Digital Marketing Coordinator supports the MBA Admissions and Alumni Marketing & Communications (AAM&C) team managing key web properties, developing multi-channel content, and providing data-driven insights that improve engagement across audiences. This role collaborates closely with internal partners, creative teams, and central Marketing & Communications to maintain a consistent digital presence that reflects the HBS brand. This role is part of a larger team contributing to these efforts for student and alumni externally focusing projects, and projects or assignments may shift according to the needs of respective audiences.  Job-Specific Responsibilities: Web Management Oversee the website, with an anticipated focus on MBA, to ensure an engaging, accurate, and user-friendly online experience. Partner with departments to gather updates, refresh content, and support ongoing site improvements. Support the day-to-day management of external...

Research Staff Services (RSS) provides comprehensive administrative and operational support for the recruitment, onboarding, development, and management of over 600 research and teaching staff, while supporting more than 200 faculty members, 10+ multi-faculty research initiatives, and the D³ Institute at Harvard. Research staff include Research Associates, Predoctoral Fellows, Postdoctoral Fellows, Research Managers, and all Teaching Fellows supporting HBS faculty. Reporting to the Associate Director, the Assistant Director, RSS is one of two roles on a three-person team. Each Assistant Director manages a defined portfolio of faculty relationships and provides administrative oversight of research staff, collaborating closely to ensure consistent service delivery, shared standards, and alignment across RSS operations. This role exercises a high degree of independent judgment and operational leadership in supporting faculty research needs and enhancing the effectiveness of the...

Reporting to the Associate Director of Transit Services, the Operations Manager is responsible for the day-to-day management and continuous improvement of Harvard University’s Transit operations. The role supports: A 24 hour operation and oversees frontline and administrative staff, daily service delivery, customer service, and compliance activities across fixed-route daytime and evening campus shuttle services, accessible van services, on-demand evening transportation, and charter services. Requires evening and weekend hours. Ensures reliable, safe, and customer-focused operations while supporting strategic initiatives and projects led by the Associate Director and Managing Director of Transportation Services. This position collaborates closely with the Fleet Management team and provides operational support across Transit and Fleet as needed. Job-Specific Responsibilities: Operational Management & Service Delivery Manages daily operations of campus shuttle,...