Full time
KeyBank
Brooklyn, OH, USA
Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary This position is responsible for executing against the strategic projects for enhancing the capabilities of the Salesforce/Service Cloud platform. This individual works closely with the line of business and technology colleagues to elicit, capture, and translate business requirements into technical requirements that can be conveyed with the appropriate level of detail to the development team. This role is responsible for scheduling and leading requirement gathering sessions with cross functional partners including external vendors as needed for the optimization of system capabilities. This role is highly visible with the ability to have direct impact on the organization and our internal and external customers. The successful candidate must have experience with the commercial banking processes, possess a continuous improvement mindset, and have outstanding written and verbal communication skills. Essential...