20 customer experience coor jobs found in Brooklyn

Location: 4910 Tiedeman Road, Brooklyn Ohio Location: Mobile - In office 2 days a week. Job Summary: This role will focus on Embedded Banking API development, system integration, and high availability solutions for the entire payments lifecycle. As an Embedded Banking Sr. Software Engineer, you will be responsible for leading our ECA DataMart team. An individual filling this role should be comfortable collaborating with an Agile team, leading discussions with both business and technology partners, and able to clearly articulate possible issues as well as solutions. The Sr. Software Engineer is engaged in best practice development initiatives, provides thoughtful leadership, and ability to adapt to ever-changing technology and business environments. Essential Job Functions: Owns the development, implementation, assessment, and support of one or more components of an environment, application, or platform. Independently develops clean, maintainable,...

Location: 4910 Tiedeman Road, Brooklyn Ohio The Copilot Enablement Specialist is responsible for enabling, integrating, and governing agentic AI capabilities across the enterprise. This role partners closely with architecture, security, compliance, and business technology teams to design and enable Microsoft Copilot Studio agents and Azure AI–based solutions that are secure, scalable, and aligned with KeyBank’s governance and risk posture. This role requires continuous awareness of evolving Microsoft 365 Copilot capabilities, including new features, model advancements, and service updates, with the ability to translate these into practical enterprise solutions. Operating as both an owner and senior escalation point, this role focuses on developing the technical foundations—including infrastructure, integration patterns, and policy controls—that allow Copilot and Azure AI services to be adopted safely and effectively across the organization. The position sits at the...

Location: 4900 Tiedeman Road, Brooklyn Ohio Location: This position can be based out of Cleveland Ohio, Buffalo NY or Salt Lake City Utah with a hybrid work schedule of 2 days in office. Job Summary The Mortgage Senior Underwriter is responsible for reviewing, analyzing, and approving residential loan applications. This role involves verifying income, assets, credit, and collateral documents, including self-employed personal and business tax returns. The Mortgage Senior Underwriter may handle various types of mortgage lending (agency conventional, portfolio conventional, FHA/VA MI, etc.) and support other underwriters on complex loan submissions. Lending authority includes conventional, government, and jumbo loan programs up to a targeted dollar amount. Excellent phone and communication skills and a commitment to superior customer service are essential. Essential Functions Evaluate the creditworthiness of borrowers and render credit decisions. Ensure loans meet...

Location: 4910 Tiedeman Road, Brooklyn Ohio Hours: Monday- Friday from 7:30am-4:00pm or 8:00am-4:30pm There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process.  If a reasonable accommodation is needed, please see below on how to submit a request. Job Summary The Lockbox Extractor is responsible for opening, preparing, and extracting incoming customer payment mail in a high-volume lockbox environment. This role also supports exception handling by accurately keying payment or remittance data when items cannot be processed through standard automated workflows. Attention to detail, efficiency, and the ability to work in a fast-paced production setting are essential to success. Key Responsibilities Open and extract contents from incoming mail, including checks, remittance documents, and correspondence Sort and batch payments and documents according to established procedures Remove staples, paper clips, envelopes, and...

Location: 4900 Tiedeman Road, Brooklyn Ohio ABOUT THE JOB (JOB BRIEF): Within the Service Center of Key Investment Services (KIS), this individual is responsible for assisting the KIS Sales Force in achieving sales goals, customer service, business growth and client retention. This individual would be a primary contact for clients when their licensed representative is unavailable and assist in building customer loyalty and taking responsibility for customer satisfaction. ESSENTIAL JOB FUNCTIONS: Primary job functions would include accepting or assisting with daily activities including heavy trade volume requests from clients and sales force, timely and with a high degree of accuracy. Follow up on all order executions for payment and remittance as required. Accepting and processing of client account maintenance requests from the sales force and clients. Reviewing client requests, accounts and determining appropriate resolution. Recognize and report sales opportunities....

Location: 4910 Tiedeman Road, Brooklyn Ohio Training: First 4 weeks will be on-site Monday-Friday from 8:00am-5:00pm ET Location : Hybrid in Brooklyn OH or Amherst NY, requiring 2 days in office each week Hours After Training: Monday- Friday from 8:00am-5:00pm ET JOB BRIEF (PURPOSE) As part of the Consumer Client Servicing team, the Lead Specialist is responsible for responding to internal and external loan servicing requests while performing maintenance, research, reporting, and transaction processing for Non‑Real Estate Secured Loans, Lines of Credit, and Auto Loans. The role requires adherence to regulatory, consumer, and privacy requirements while meeting established operational, quality, and service level standards. The Lead Specialist monitors assigned work queues and inboxes (including KeyView Deluxe and Quest) and exercises fair and reasonable judgment when interpreting and disclosing client relationships. ESSENTIAL JOB FUNCTIONS Monitor...

Location: 4900 Tiedeman Road, Brooklyn Ohio Hours: Monday- Friday from 8:00am-5:00pm Location: This is a hybrid opportunity requiring 2 days in office each week ABOUT THE JOB (JOB BRIEF) The Unique Assets team supports Key Private Bank, Wealth Management, and Institutional Advisors in the processing of non-marketable assets on the trust accounting system. The team works with Line of Business to ensure proper documentation is received for all requests. The team is responsible for daily processing of annuity contracts, certificate of deposits, liabilities, life insurance, loans, mortgages, promissory notes, real estate, liabilities, trust real estate, rentals, savings bonds, and tangible assets such as artwork, coins, jewelry, stamps, etc.  The Unique Assets team handles re-registering and deposit of closely held and DTC Physical certificates.  The specialists are responsible for working with the transfer agents and closely held companies. The team processes...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary This role provides a strong entry point into commercial and syndicated lending, combining hands‑on deal servicing with exposure to trading, asset‑based lending, and KeyBank systems. The Service Officer supports both direct and purchased deals, including managing work through the KeyView Deluxe (KVD) queue across multiple product types. The team plays a critical role in delivering high‑quality client service while partnering with agent banks, managing risk, and supporting funding and trading activities. The Service Officer is responsible for ensuring accurate servicing while maintaining compliance with bank policies, regulatory requirements, and internal controls in a fast‑paced, collaborative environment. Essential Functions Servicing responsibility for assigned syndicated “bought” portfolio (least complex deals), KeyBank direct deals (least complicated), trading portfolio (as applicable) Responsible for...

Location: 4910 Tiedeman Road, Brooklyn Ohio Location Mobile, in office 3 days a week Job Summary ​​The Business Technology Sr Manager ​​utilizes technical expertise, business acumen, strategic execution, relationship and leadership skills to lead a team in designing, developing, implementing and maintaining a set of interrelated technology platforms that deliver on the strategic technology and operational objectives of the Consumer line of business.​ Technology Strategy & Leadership Understand the business; build and maintain roadmaps that deliver business value; engage productively and influence partners Build, advocate for, and maintain technology strategy for assigned business lines Promote thought leadership and continuous learning Team Leadership & Development Effective Financial Management Appropriate use of onshore/offshore mix Build and lead strong teams of analysts, PMs, engineers, developers, vendors Drive engagement, capability...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary This role offers the opportunity to join a well‑established, growing Real Estate Institutional Capital Group team that is recognized for its leadership in commercial lending and lead Agent role in RE syndication market.  The Lead Servicing Officer is responsible for servicing an assigned portfolio of commercial real estate loans, primarily supporting the Real Estate Institutional Capital Group Line of Business, including non‑owner occupied and interim loan structures. The role provides end‑to‑end servicing support, portfolio administration, and related client services for a sophisticated client base that includes public and private REITs, real estate private equity firms and advisors, and commercial real estate owners, with additional focus on specialized healthcare property financing for hospitals and senior housing owners and operators. This position independently manages all pre‑closing and pre‑boarding document...

Location: 4910 Tiedeman Road, Brooklyn Ohio The Technology Senior Manager for Wealth Investment & Portfolio Management Platforms is a technical delivery leader and people manager accountable for end-to-end delivery and production ownership of vendor and internal platforms supporting portfolio management (trading/rebalancing), performance reporting, and public/private investment offerings. A key focus is advancing the private investments technology stack and integrating subscriptions, capital calls/distributions, valuations, and document/data flows into enterprise portfolio management workflows. Role clarity: Not a software development role; focused on technical delivery leadership, integration, delivery governance, and run/operational excellence for vendor and internally built platforms and implementations. Primary Responsibilities Technical Leadership, Delivery & Governance Build and manage a team of technology professionals Own end-to-end delivery...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary This job reports up through Banking Group Portfolio Management (BGPM). BGPM is responsible for underwriting new loan opportunities and managing a portfolio of loans in the following industry and business segments: Energy, Leveraged Finance, Healthcare, Asset Based Lending, Diversified, Middle Market (including Agribusiness), Business Banking, Private Banking, Small Business and SBA. This particular position will be primarily focused on underwriting SBA guaranteed loans. The Credit Associate is an individual contributor experienced in, and responsible for gathering, analyzing, and interpreting various types of credit information on existing and prospective customers to determine credit worthiness. While under supervision of Underwriting Team Leaders, the Credit Associate assists in structuring new requests for extensions of credit, as well as completing extensions, renewals and making recommendations for...

Location: 4910 Tiedeman Road, Brooklyn Ohio Location: This position is Mobile by Design (Hybrid) in Brooklyn, OH or Amherst, NY - working two days in office a week Training: 100% on-site for the first 6 weeks Hours: Monday-Friday 8:00am-5:00pm, Rotate 11:00am-7:30 pm shift 2x/month, 8:00-6:00pm on first and last day of month Position Summary The Lead Specialist, an integral part of a high-performing team, is responsible for commercial client support functions through telephone or written requests, the timely processing of commercial monetary transactions, and scheduled and non-scheduled loan maintenance.     Our team is dedicated to supporting the growth and servicing of the commercial portfolio, while providing stellar customer service to internal and external customers alike. Under moderate supervision, the Lead Specialist is primarily focused on execution of basic to moderate processing work following defined procedures with some expansion to complex...

Location: 4224 Ridge Lea Road, Amherst New York Job Summary The Senior Java Developer executes on and influences the development, implementation, assessment, and support of one or more environments, applications, or platforms. Essential Functions Independently develops clean, maintainable, testable code for work assigned; performs code reviews for all levels of engineer. Designs solutions for the overall health, performance, and availability and actively works resolution of system and client experience impacts for one or more environments, applications, or platforms. Strong technical expert on the team; assigns work, mentors, and trains junior engineers. Advocates for new technology and improvements. Applies, and prepares to ensure, proper security standards for code development. Assists in the development of strategies for the full software development life-cycle of new and emerging technologies and make recommendations regarding selected technologies and...

Location: 4900 Tiedeman Road, Brooklyn Ohio Job Summary The Senior Client Service Associate (Sr. CSA) has responsibility for supporting Lead Institutional Advisors Regional Consultants and Consultants while managing an assigned book of institutional relationships. Provides high‑level client service and administrative support, maintains deep knowledge of institutional products and services, and partners across teams to resolve client issues. Experienced in ERISA, compliance, reporting, trust and custody, investment management, and nonprofit services, with a strong focus on client satisfaction, relationship retention, and process improvement. ESSENTIAL JOB FUNCTIONS Partner closely with a Lead Institutional Advisor/Regional Consultant/Consultant to service and oversee an assigned portfolio of institutional accounts, ensuring timely and accurate execution of client‑directed trades, transactions, and required financial reporting. Demonstrate strong working knowledge of...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Profile Summary The Senior Compliance Associate manages the Second Line of Defense (2LOD) compliance oversight of Key Bank Integrated Payments and Embedded Banking products, services, and merchant customers to ensure program adherence to company standards and regulatory requirements. This role is a vital member of a team in Financial Crimes Risk Management supporting higher risk complex product offerings in Key Enterprise Payments.  Job Description The Sr Compliance Associate sits in the second line of defense and is expected to work independently to resolve complex problems and advise others as a subject matter expert.                 Essential Functions Conduct analysis of control effectiveness across the ISO/Payfac portfolio through targeted testing, monitoring metrics, and inquiry and escalate issues as necessary. Perform oversight of first line due diligence and shadow monitoring processes.  Work with the...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary Technical Leads own, oversee, and drive the strategy of the development, implementation, assessment, and support of one or more environments, applications, or platforms. Essential Functions Independently develops and sets best practices for developing clean, maintainable, testable code for work assigned; performs code reviews for all levels of engineer. Drives and architects the overall health, performance, availability, and resolution of system and client experience impacts for one or more environments, applications, or platforms. Serves as the deep technical expert on the team; owns training program for junior engineers and mentors as the go to resource on the team. Evaluates and makes decisions on new technologies and how they fit into the product solutions. Applies, and proactively prepares to ensure, proper security standards for code development. Displays outward thinking, develops strategies for the...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary   Responsible for servicing assigned Construction portfolio consisting of a variety of products primarily for the Community Development Lending/Income Property Group/Institutional Real Estate Group/Healthcare Real Estate Line of Business. Primary draw functions are for non-owner occupied construction/interim loan servicing. Provide excellent communication with the lending staff and partners supported by the IPG/IRE/HC teams.  Client segment focus is local and regional private developers and some public companies. Independently manage all pre-closing review of construction documents and due diligence applicable to construction and risk management. Responsible for providing superior client service and expertise related to construction administration including draw processing, budgets, construction contractor documents, lien laws with ability to juggle multiple projects and levels of complexity. Strength and experience...

Location: 4910 Tiedeman Road, Brooklyn Ohio Hours: Monday-Friday from 8am-5pm Location: This is a hybrid opportunity which will require 2 days in office per week. Training: Will be onsite for the first week This position is responsible for the review of loan documentation for complex commercial loan clients and the booking of basic commercial loans.  The incumbent will participate as a team member dedicated to supporting the growth and servicing of the Specialty lines of business and providing the highest quality of customer service to internal and external clients. ESSENTIAL JOB FUNCTIONS Reviews loan document packages and ensures all documents are present to ensure Bank’s position. Identifies and cites loan exceptions as appropriate to ensure the communication of documentation issues. Able to interpret and book collateral associated with complex commercial loans. Book basic commercial loans, including lines for Letters of Credit...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Home Lending Center (HLC) Loan Officer (LO) assists clients with the origination of residential mortgage loans, offering analysis and advice on home lending solutions that align with clients' financial goals. This role involves developing referral sources to grow Key's home lending business and client base. The HLC LO is expected to meet or exceed sales goals while maintaining high standards of client satisfaction and loan quality. Essential Functions Prospect and develop new client relationships and loan originations through internal referrals and external centers of influence. Originate and process targeted number of family residential real estate mortgage transactions in line with Home Lending guidelines. Provide clients with detailed information about various mortgage options, interest rates, and terms to help them make informed decisions Gather necessary documentation at loan registration and serve as...