15 service associate jobs found in Brooklyn

Location: 4910 Tiedeman Road, Brooklyn Ohio The work schedule for this position is typically Monday - Friday 8:00 p.m. - 4:30 a.m. EST. Selected person will also participate in weekend testing and validation rotation. This role will support multiple functions and processes within Payment and Deposit Operations, focusing primarily on application and operational support.  It is an After-Hours PDSS Analyst Position, responsible for ensuring operational continuity and support during non-standard hours across multiple critical areas, including ACH validation, CP4 VIP processing, Lockbox support, modernization projects, access control certifications, and process improvement initiatives. This role combines technical expertise with analytical skills to enhance efficiency, reduce errors, and strengthen client service reliability.   Payment and Deposit Operations foster a culture founded on accountability, teamwork, leadership, intellectual curiosity, and a balanced...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary ServiceNow Engineer who participate in the designing, developing, and supporting of ServiceNow solutions. Ideal candidate will have strong problem-solving skills, and ability to collaborate across departments and lines of business.  Essential Functions Design, configure, and implement ServiceNow modules and workflows, including both out-of-box and custom-built applications. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Develop and maintain integrations between ServiceNow and other enterprise systems. Ensure compliance with best practices for coding, testing, and deployment. Troubleshoot and resolve technical issues related to ServiceNow applications. Create and maintain comprehensive documentation for all changes and configurations. Participate in Agile development processes. Support upgrades patches and new releases of the ServiceNow...

Location: 4910 Tiedeman Road, Brooklyn Ohio Location: Hybrid opportunity Hours: Monday- Friday from 8:30pm-5:00am Job Description We are seeking a detail-oriented Processing Specialist to support banking operations by managing and optimizing image-based workflows.  This role focuses on processing, validating, and enhancing digital images for financial documents, ensuring accuracy, compliance, and efficiency in transaction processing.  Strong 10 key skills are required. Job Summary Process and validate images of checks, payment documents, and other financial records using specialized imaging systems. Ensure compliance with Key Bank’s banking standards, regulatory requirements, and security protocols. Optimize image quality for accurate data extraction and fraud description. Collaborate with operations and IT teams to troubleshoot imaging issues and improve workflows. Monitor system performance and recommend enhancements for speed and accuracy. Maintain...

Location: 4910 Tiedeman Road, Brooklyn Ohio Hours: Monday- Friday:  6:00 am - 2:30, Mondays OT, 4 Sundays a year  Job Summary Under limited supervision, the Senior Specialist is primarily focused on execution of complex processing, operational and/or administrative work following defined and sometimes undefined procedures. The Senior Specialist is responsible for following established guidelines to identify and resolve problems, escalating issues as needed, and contributing to workflow or process change and redesign. Individuals in this position should form a strong understanding of the specific product or process they are working with. Essential Functions With little to no instruction, administers complex procedures, analysis, tasks and reporting for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process. Reviews and ensures proper documentation or procedures are used for complex activities...

Location: 4900 Tiedeman Road, Brooklyn Ohio The Operational Risk Officer position resides in the 2nd Line of Defense within KeyCorp’s Operational Risk Management group and will be responsible for executing risk oversight activities for Business Banking and various assigned operational and enterprise risk programs, projects and activities. The ideal candidate will promote a risk culture that encourages acknowledgement and recognition of operational risks and places a high priority on risk management. As subject matter expert, provide advice, consultation services and training to assigned lines of business (LOBs) on operational risk program management topics, including all activities associated with LOBs risks, controls, testing, remediation, loss analysis, key risk indicators, reporting, policy, and procedure development. Perform oversight activities and assume responsibility for discouraging actions that may expose KeyCorp and its affiliates to losses, regulatory or...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Credit Associate (0 - 1mm in commitments) is an individual contributor experienced in, and responsible for gathering, analyzing, and interpreting various types of credit information on existing and prospective customers to determine credit worthiness. While under supervision of Underwriting Team Leaders, the Credit Associate assists in structuring new requests for extensions of credit, as well as completing extensions, renewals and making recommendations for deteriorating credits while independently managing their workflow and communication with field partners. Credit Associates are responsible for assessing the degree of risk within a given business and recommending client credit solutions to maintain the bank's asset quality while ensuring compliance with credit policy and guidelines. Credit Associates are required to make loan decisions within an assigned lending authority and provide educated, well-thought-out...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Profile Summary Serves as a senior technical lead for application security pen tests, secure code reviews, application design reviews, threat modeling, and processes, tools, and security automation for the Corporate Information Security (CIS) Cyber Application and Cloud Defense team. Works closely with cloud, SaaS, and policy as code programs to ensure secure configuration baselines are defined, implemented, and monitored. All associated efforts are to promote and advance information security processes and culture, and must reflect compliance with best practices, applicable federal and industry regulations, as well as company information security policies and standards. Job Description Required Qualifications: Bachelor's degree preferred; equivalent experience of 8 or more years of combined experience within information technology or information security is acceptable Qualified candidate will include 8+...

Location: 4910 Tiedeman Road, Brooklyn Ohio Hours: Monday - Friday: 8:00 am - 4:30 pm, 1/2 day Saturday on a Rotational Basis Location: Hybrid after Training: 2 days/week at Operations Center in Brooklyn, Ohio or Amherst, NY Job Summary The Senior ATM Operations Support Specialist is responsible for overseeing and ensuring the efficient operation, maintenance, and support of Automated Teller Machine (ATM) networks. This role involves managing complex technical issues, coordinating with vendors, and providing advance operational support to maintain high availability and security standards for ATM services. Essential Functions ATM Network Management: Monitor and maintain ATM systems to ensure optimal performance and uptime. Technical Support: Provide advanced troubleshooting and resolution for hardware, software and connectivity issues. Vendor Coordination: Liaise with ATM manufacturers, service providers, and network partners to resolve escalated issues...

Location: 4900 Tiedeman Road, Brooklyn Ohio ABOUT THE JOB (JOB BRIEF) The Unique Assets team supports Key Private Bank, Wealth Management, and Institutional Advisors in the processing of non-marketable assets on the trust accounting system. The team works with Line of Business to ensure proper documentation is received for all requests. The team is responsible for daily processing of annuity contracts, certificate of deposits, liabilities, life insurance, loans, mortgages, promissory notes, real estate, liabilities, trust real estate, rentals, savings bonds, and tangible assets such as artwork, coins, jewelry, stamps, etc.  The Unique Assets team handles re-registering and deposit of closely held and DTC Physical certificates.  The specialists are responsible for working with the transfer agents and closely held companies. The team processes adjustments, free movement, payments, and trading....

Location: 4910 Tiedeman Road, Brooklyn Ohio About the Job As part of Key’s second line of defense Compliance Risk Management function, the Risk Evaluation and Assurance Program (the “REA Program”) has the responsibility for evaluating Key’s ongoing compliance with applicable laws and regulations through the execution of compliance monitoring and testing across Key’s lines of business, products, and functional activities. Individuals in this role assist in the design and execution of wealth management testing and continuous monitoring to evaluate Key’s compliance with regulatory requirements and expectations. Individuals work both autonomously on assignments and in collaboration with other members of REA team on projects and testing. The ideal candidate has a functional knowledge of wealth management, trust/fiduciary compliance laws and regulations, risks and supporting operational processes, experience in testing/auditing, and a passion for continuous learning and...

Location: 4900 Tiedeman Road, Brooklyn Ohio JOB BRIEF (PURPOSE) As part of the Risk Modeling Enablement team within Finance, responsibilities for this position include, but are not limited to: Supporting the implementation, testing, documentation, and on-going validation of credit loss forecasting models for use in CECL Allowance and Capital Stress Testing Coordinating with Lines of Business, Data Owners, Risk Management, and Key Technology, Operations, and Services (KTOS) to ensure alignment with all activities impacting credit loss models Creating and/or maintaining production environments for ongoing credit loss forecasting, including creation of process controls Working both independently and as part of cross-functional teams to perform business, data, and application analysis to implement business requirements on a variety of reporting needs and strategic project initiatives This role requires developing close relationships with the model development and...

Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 Location: This position is Mobile by Design (Hybrid) in Brooklyn, OH or Amherst, NY - working two days in office a week Training: 100% on-site for the first 6 weeks Position Summary The Lead Specialist, an integral part of a high-performing team, is responsible for commercial client support functions through telephone or written requests, the timely processing of commercial monetary transactions, and scheduled and non-scheduled loan maintenance.     Our team is dedicated to supporting the growth and servicing of the commercial portfolio, while providing stellar customer service to internal and external customers alike. Under moderate supervision, the Lead Specialist is primarily focused on execution of basic to moderate processing work following defined procedures with some expansion to complex issues based on development. The Lead Specialist is also responsible for moderate operational and/or...

Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 Role Overview Step into a dynamic leadership role where you’ll guide talented squads of delivery associates to implement innovative Data solutions for high-impact projects. You’ll be at the forefront of large-scale modernization initiatives, helping the enterprise to transform legacy platforms by enabling Data solutions supporting those efforts.  Your expertise will drive the scoping, design, staffing, and management of data initiatives—from sourcing fresh data inputs to integrating systems and curating analytic datasets. You’ll lead a diverse, collaborative team of Scrum Masters, Project Managers, Data Analysts, ETL Developers, and Testers, working in geographically disbursed locations. While Cleveland is preferred, we’re open to remote candidates who are ready to travel and make a difference! Key Responsibilities Lead squads of delivery associates charged with implementing Data solutions in support of...

Location: 4900 Tiedeman Road, Brooklyn Ohio The Client Administrator (CA) is accountable to assist a Senior Institutional Advisor (SIA)/Relationship Manager (RM), and other SIA/RM, as needed within the Institutional Advisors team. The CA will administer an IA book of institutional relationships with emphasis on client service and daily administrative duties. The CA must develop and maintain in-depth knowledge of IA products and services and keep clients informed of new products and related improvements, while supporting SIA/RMs in retaining clients and identifying areas to improve existing relationships and processes. The focus of administrative activities relates to client satisfaction/consulting and oversight responsibilities associated with all legal, ERISA, reporting aspects and client issues/resolution involving the following: trust/custody, benefit disbursements, investment management, and commercial bank account services/activities, as well as maintaining the...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Home Lending Title Review Specialist is responsible for conducting thorough reviews of property titles, identifying any issues or discrepancies, and taking proactive steps to resolve. In this role it is important to ensure internal and external customer service expectations are exceedingly satisfied. Collaboration with attorneys, Title agents, and internal partners to gather needed information timely is necessary. Maintaining accurate records and documentation of all title curative activities is imperative. Knowledge of the residential mortgage loan process and associated documentation, with a strong understanding of regulations and laws, is critical for success in this position. Responsibilities Ensure all title reviews adhere to federal, state, and local regulations (e.g., RESPA, TILA) and internal policies. Stay updated on changes to regulations and industry standards that impact title review processes....