19 customer experience coor jobs found in Brooklyn

Location: 4910 Tiedeman Road, Brooklyn Ohio At KeyBank we are looking for passionate team members with a desire to innovate and think digital first; your objectives will be focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience. This is a fast moving, high-energy environment where the right individual can make a difference on the client experience. Team members will be responsible for leading a team of digital professionals and working with support partners to define and implement a comprehensive vision, strategy and roadmap. Responsible for developing goals/objectives and measuring against the business objectives while partnering to build reporting/analytics to support ongoing efforts. Develop a highly engaged team of skilled digital professionals; develop and nurture an analytical and digital fluency within the team to drive business curiosity and...

Location: 4900 Tiedeman Road, Brooklyn Ohio Job Summary The Associate provides trust administration support to enable assigned Trust Officer(s) to effectively manage accounts while maintaining an optimal level of client service. Essential Functions Performs day-to-day trust administration functions on assigned accounts accurately and by necessary deadlines (i.e., open accounts, close accounts, asset maintenance, process bills, cash receipts, etc.); interfaces with centralized support areas such as Fiduciary Control Group, Trust Risk Management, Trust Operations, Trust Tax, Revenue Administration and Trust Real Estate to ensure completion. Reads and understands Trust Agreements and related documents for administrative purposes. Ensures fees are set up correctly as directed by Trust Officer. Monitors accounts on a daily basis for overdrafts and un-invested cash and keeps Trust Officer informed. Uses cash forecasting to determine approximate amount needed in accounts...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Digital Product Owner role is focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience. Digital Product Owners are responsible for contributing to and executing against the strategic plans for our products across Key's Lines of Business. They initiate and lead projects while collaborating closely with marketing, technology, and other internal partners to ensure effective deployment and execution. This role will support the implementation of digital capabilities for the money movement agile team. Essential Functions Partner and support work of product owners and other team members to build and deliver enhancements to Key Bank’s mobile and online capabilities. Collaborate with designers, software engineers, and others across the organization for alignment and transparency. Initiate and lead...

Location: 4910 Tiedeman Road, Brooklyn Ohio Hours: Monday-Friday from 8am-5pm Location: This is a hybrid opportunity which will require 2 days in office per week. Training: Will be onsite for the first week This position is responsible for the review of loan documentation for complex commercial loan clients and the booking of basic commercial loans.  The incumbent will participate as a team member dedicated to supporting the growth and servicing of the Specialty lines of business and providing the highest quality of customer service to internal and external clients. ESSENTIAL JOB FUNCTIONS Reviews loan document packages and ensures all documents are present to ensure Bank’s position. Identifies and cites loan exceptions as appropriate to ensure the communication of documentation issues. Able to interpret and book collateral associated with complex commercial loans. Book basic commercial loans, including lines for Letters of Credit...

Location: 4900 Tiedeman Road, Brooklyn Ohio Job Profile Summary The Client Service Associate (CSA) works in a centralized task queue environment supporting the Key Private Bank (KPB) regional sales teams by ensuring full completion of client transactions in Investment Management & Trust (“IM&T”) accounts , assisting with identification and coordination and product delivery. The Associate consistently meets the needs of our high-net-worth clients by providing efficient service and problem resolution throughout each step of the KPB service and client experience process. Supports the KPB team to grow, expand and retain client relationships as well as provide differentiated client experience, leading to higher client satisfaction and Net Promoter Scores. Essential Functions Support the Key Private Bank team in the delivery of the sales and client experience process by completing tasks in a centralized work queue, in a timely manner, shared across multiple...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary Under general administrative direction, the Compliance Analyst uses knowledge and skills obtained through training, experience, and/or specialized education to conduct onsite branch inspections and related compliance reviews.  This role requires regular travel and focuses primarily on evaluating supervisory systems, physical office settings, records and documentation, and conducting employee interviews to assess adherence to firm policies and procedures, as well as applicable federal and state regulations. The Compliance Analyst is responsible for thorough documentation of inspection activities and clear communication of results to business and compliance stakeholders. About Key Investment Services LLC KIS is a retail dual registered fully disclosed introducing broker/dealer and investment adviser that is non-banking affiliate of KeyBank National Association and a subsidiary of KeyCorp, a federally registered...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary Technical Leads own, oversee, and drive the strategy of the development, implementation, assessment, and support of one or more environments, applications, or platforms. Essential Functions Independently develops and sets best practices for developing clean, maintainable, testable code for work assigned; performs code reviews for all levels of engineer. Drives and architects the overall health, performance, availability, and resolution of system and client experience impacts for one or more environments, applications, or platforms. Serves as the deep technical expert on the team; owns training program for junior engineers and mentors as the go to resource on the team. Evaluates and makes decisions on new technologies and how they fit into the product solutions. Applies, and proactively prepares to ensure, proper security standards for code development. Displays outward thinking, develops strategies for the...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary This leader will be part of the Consumer Analytics & Advisory (CAA), primarily responsible for either leading a project team of analysts as an engagement manager or serving as high level individual contributor for a project that leverages a deep data-driven expertise to drive solutions. This role must establish priorities for the project team, assign and define the work to the right resources within the team, and understand the strengths and opportunities of the team to ensure the group meets and exceeds expectations. May be responsible for leading multiple projects simultaneously, including organizational initiatives. Responsibilities Lead a team of consultants and analysts for both development and execution of strategic initiatives across the Consumer Bank Provide solutions based on “connecting the dots”; leverage business insights to align, develop, and build holistic strategies and solutions that align...

Location: 4910 Tiedeman Road, Brooklyn Ohio Join our team as a Default Operations Support Specialist, providing crucial back-office support to our Default Management internal partners.  As you support various lines of business by handling essential administrative functions, you are a vital asset on the team. Location:  Hybrid - in Brooklyn OH – 2 day in-office; 3 days WFH Hours:  Monday - Friday 8:00am - 4:30pm ET Essential Responsibilities Provides internal support to Default Management Ops teams Enters data into multiple systems Reviews documentation and sends out time-sensitive correspondence Roles at this level are responsible for moderate operational and/or administrative work Completes work while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process Reviews and ensures proper documentation or procedures are used for each task Identifies and...

Location: 4910 Tiedeman Road, Brooklyn Ohio Serves as the senior process owner for vulnerability management and incident response activities for the entire organization. All associated efforts are to promote and advance an information security processes, culture and must reflect compliance with best practices, applicable federal and industry regulations, as well as company information security policies and standards. Position Summary Our Cyber Adversary and Exposure Mgmt. team rolls up into Key’s broader Cyber Defense function within Corporate Information Security.  Cyber Defense’s mission is simple: We aim to Deter, Detect, Deny, and Disrupt adversaries through proactive threat centric defense. The Senior Offensive Security Engineer is a key member of the Cyber Defense Cyber Adversary and Exposure Mgmt. team, responsible for simulating advanced persistent threats (APTs) and emulating real-world adversaries to assess and improve KeyBank’s detection, response, and...

Location: 4910 Tiedeman Road, Brooklyn Ohio This position is part time, Saturday and Sunday from 7:30 am – 6:00 pm   This position is Onsite/In Office ONLY Office experience or lockbox experience is a plus There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process.  If a reasonable accommodation is needed, please see below on how to submit a request.​ JOB BRIEF: Under direct supervision, accelerates the receipt and processing of client remittance data, preparation and processing of checks for clearing in line with standard bank operating procedures, and prepares information for clients and service partners according to specified procedures and instructions. ESSENTIAL JOB FUNCTIONS: Accurately input payment information into Key Bank system Use numeric keypads or data entry software to process high volumes of transactions quickly and accurately Identify and flag discrepancies or missing information...

Location: 4910 Tiedeman Road, Brooklyn Ohio Location: Mobile - In office 2 days a week. Position Summary KeyBank is seeking a Salesforce Commercial Servicing & Onboarding Tech Lead to provide hands-on technical leadership for Commercial onboarding and servicing delivery squads. This role will own end-to-end technical design, build quality, and solution delivery for Salesforce Service Cloud and Experience Cloud platforms supporting Commercial Banking operations. This is a full-time technical leadership role focused on building durable internal Salesforce domain expertise and reducing dependency on contractor heavy delivery teams. The successful candidate will drive engineering excellence, lead technical discussions independently, set technical direction, and partner closely with business stakeholders, product owners, enterprise architecture, and operations teams. This role offers a path to team leadership as the team and delivery portfolio mature. About...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Credit Analyst is an individual contributor responsible for gathering, analyzing, and interpreting various types of credit information on existing and prospective customers to determine credit worthiness. While under the supervision of Underwriting Team Leaders, the Credit Analyst assists in structuring new requests for extensions of credit, as well as completing extensions, renewals and making recommendations for improving the bank's position with deteriorating credits. Credit Analysts are responsible for assessing the degree of risk within a given business and recommending client credit solutions to maintain the bank's asset quality while ensuring compliance with credit policy and guidelines. Essential Functions Evaluate loan requests to properly identify purpose, risk elements, and collateral adequacy. Assess the liquidity, quality of management, market position, and overall business climate to estimate...

Location: 4910 Tiedeman Road, Brooklyn Ohio Hours: Monday- Friday from 7:30am-4:00pm or 8:00am-4:30pm There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process.  If a reasonable accommodation is needed, please see below on how to submit a request. Job Summary The Lockbox Extractor is responsible for opening, preparing, and extracting incoming customer payment mail in a high-volume lockbox environment. This role also supports exception handling by accurately keying payment or remittance data when items cannot be processed through standard automated workflows. Attention to detail, efficiency, and the ability to work in a fast-paced production setting are essential to success. Key Responsibilities Open and extract contents from incoming mail, including checks, remittance documents, and correspondence Sort and batch payments and documents according to established procedures Remove staples, paper clips, envelopes, and...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary This role offers the opportunity to join a well‑established, growing Real Estate Institutional Capital Group team that is recognized for its leadership in commercial lending and lead Agent role in RE syndication market.  The Lead Servicing Officer is responsible for servicing an assigned portfolio of commercial real estate loans, primarily supporting the Real Estate Institutional Capital Group Line of Business, including non‑owner occupied and interim loan structures. The role provides end‑to‑end servicing support, portfolio administration, and related client services for a sophisticated client base that includes public and private REITs, real estate private equity firms and advisors, and commercial real estate owners, with additional focus on specialized healthcare property financing for hospitals and senior housing owners and operators. This position independently manages all pre‑closing and pre‑boarding document...

Location: 4910 Tiedeman Road, Brooklyn Ohio Location: This position is Mobile by Design (Hybrid) in Brooklyn, OH or Amherst, NY - working two days in office a week Training: 100% on-site for the first 6 weeks Hours: Monday-Friday 8:00am-5:00pm, Rotate 11:00am-7:30 pm shift 2x/month, 8:00-6:00pm on first and last day of month Position Summary The Lead Specialist, an integral part of a high-performing team, is responsible for commercial client support functions through telephone or written requests, the timely processing of commercial monetary transactions, and scheduled and non-scheduled loan maintenance.     Our team is dedicated to supporting the growth and servicing of the commercial portfolio, while providing stellar customer service to internal and external customers alike. Under moderate supervision, the Lead Specialist is primarily focused on execution of basic to moderate processing work following defined procedures with some expansion to complex...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The HL Enterprise Retail Sales Manager (ERSM) reports directly to the Home Lending Market Leader and is accountable for creating an engaging sales culture for employees to develop the skills and confidence required to grow the business by helping new and existing clients with home lending solutions. ERSMs prioritize and lead delivering Crazy Good Service to all clients. The ERSM primary responsibilities are to recruit external LO talent, lead a span of 3-8 loan officers (spans of control are defined by National Sales Executive and Home Lending Market Leader) and lead production representative of their local market, branch referred business and Key Private Bank (KPB) referrals and KPB mortgage trade areas. The ERSM leads a team of Mortgage Loan Originators (which include Mortgage Loan Officers (MLO) & Community Development Mortgage Loan Officers (CDLO)) effective at originating high quality home lending originations...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The HLC Loan Officer assists clients with the origination of residential mortgage loans, including providing analysis and advice to current and prospective clients on home lending solutions that meet their needs and financial objectives. The HLC LO is expected to develop referrals as a means to grow Key's home lending business and client base. The HLC LO is expected to meet or exceed established sales goals while maintaining high standards of client satisfaction and loan quality. Responsibilities Prospects home lending business to build and develop new client loan originations and relationships and new originations. This can include developing internal referral relationships as well as developing external centers of influence to refer home lending opportunity Originate and process 1-4 family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines. Responsible...

Location: 4910 Tiedeman Road, Brooklyn Ohio The Copilot Enablement Specialist is responsible for enabling, integrating, and governing agentic AI capabilities across the enterprise. This role partners closely with architecture, security, compliance, and business technology teams to design and enable Microsoft Copilot Studio agents and Azure AI–based solutions that are secure, scalable, and aligned with KeyBank’s governance and risk posture. This role requires continuous awareness of evolving Microsoft 365 Copilot capabilities, including new features, model advancements, and service updates, with the ability to translate these into practical enterprise solutions. Operating as both an owner and senior escalation point, this role focuses on developing the technical foundations—including infrastructure, integration patterns, and policy controls—that allow Copilot and Azure AI services to be adopted safely and effectively across the organization. The position sits at the...