5 customer experience coordinator jobs found in Brooklyn

Location: 4900 Tiedeman Road, Brooklyn Ohio Job Profile Summary The Client Service Associate (CSA) works in a centralized task queue environment supporting the Key Private Bank (KPB) regional sales teams by ensuring full completion of client transactions in Investment Management & Trust (“IM&T”) accounts , assisting with identification and coordination and product delivery. The Associate consistently meets the needs of our high-net-worth clients by providing efficient service and problem resolution throughout each step of the KPB service and client experience process. Supports the KPB team to grow, expand and retain client relationships as well as provide differentiated client experience, leading to higher client satisfaction and Net Promoter Scores. Essential Functions Support the Key Private Bank team in the delivery of the sales and client experience process by completing tasks in a centralized work queue, in a timely manner, shared across multiple...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary Technical Leads own, oversee, and drive the strategy of the development, implementation, assessment, and support of one or more environments, applications, or platforms. Essential Functions Independently develops and sets best practices for developing clean, maintainable, testable code for work assigned; performs code reviews for all levels of engineer. Drives and architects the overall health, performance, availability, and resolution of system and client experience impacts for one or more environments, applications, or platforms. Serves as the deep technical expert on the team; owns training program for junior engineers and mentors as the go to resource on the team. Evaluates and makes decisions on new technologies and how they fit into the product solutions. Applies, and proactively prepares to ensure, proper security standards for code development. Displays outward thinking, develops strategies for the...

Location: 4910 Tiedeman Road, Brooklyn Ohio Serves as the senior process owner for vulnerability management and incident response activities for the entire organization. All associated efforts are to promote and advance an information security processes, culture and must reflect compliance with best practices, applicable federal and industry regulations, as well as company information security policies and standards. Position Summary Our Cyber Adversary and Exposure Mgmt. team rolls up into Key’s broader Cyber Defense function within Corporate Information Security.  Cyber Defense’s mission is simple: We aim to Deter, Detect, Deny, and Disrupt adversaries through proactive threat centric defense. The Senior Offensive Security Engineer is a key member of the Cyber Defense Cyber Adversary and Exposure Mgmt. team, responsible for simulating advanced persistent threats (APTs) and emulating real-world adversaries to assess and improve KeyBank’s detection, response, and...

Location: 4910 Tiedeman Road, Brooklyn Ohio This position is part time, Saturday and Sunday from 7:30 am – 6:00 pm   This position is Onsite/In Office ONLY Office experience or lockbox experience is a plus There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process.  If a reasonable accommodation is needed, please see below on how to submit a request.​ JOB BRIEF: Under direct supervision, accelerates the receipt and processing of client remittance data, preparation and processing of checks for clearing in line with standard bank operating procedures, and prepares information for clients and service partners according to specified procedures and instructions. ESSENTIAL JOB FUNCTIONS: Accurately input payment information into Key Bank system Use numeric keypads or data entry software to process high volumes of transactions quickly and accurately Identify and flag discrepancies or missing information...

Location: 4910 Tiedeman Road, Brooklyn Ohio Location: Mobile - In office 2 days a week. Position Summary KeyBank is seeking a Salesforce Commercial Servicing & Onboarding Tech Lead to provide hands-on technical leadership for Commercial onboarding and servicing delivery squads. This role will own end-to-end technical design, build quality, and solution delivery for Salesforce Service Cloud and Experience Cloud platforms supporting Commercial Banking operations. This is a full-time technical leadership role focused on building durable internal Salesforce domain expertise and reducing dependency on contractor heavy delivery teams. The successful candidate will drive engineering excellence, lead technical discussions independently, set technical direction, and partner closely with business stakeholders, product owners, enterprise architecture, and operations teams. This role offers a path to team leadership as the team and delivery portfolio mature. About...