7 customer experience supervisor jobs found in Brooklyn

Location: 4910 Tiedeman Road, Brooklyn Ohio Location: This position is Mobile by Design (Hybrid) in Brooklyn, OH or Amherst, NY - working two days in office a week Training: 100% on-site for the first 6 weeks Hours: Monday-Friday 8:00am-5:00pm, Rotate 11:00am-7:30 pm shift 2x/month, 8:00-6:00pm on first and last day of month Position Summary The Lead Specialist, an integral part of a high-performing team, is responsible for commercial client support functions through telephone or written requests, the timely processing of commercial monetary transactions, and scheduled and non-scheduled loan maintenance.     Our team is dedicated to supporting the growth and servicing of the commercial portfolio, while providing stellar customer service to internal and external customers alike. Under moderate supervision, the Lead Specialist is primarily focused on execution of basic to moderate processing work following defined procedures with some expansion to complex...

Location: 4900 Tiedeman Road, Brooklyn Ohio Job Summary Working within a team environment, responsible for corporate actions processing support for securities held by Key Private Bank clients on our accounting system, Global Plus.  This position manages daily processing flows, analyzes reporting and resolves exceptions in a timely basis.  The Corporate Actions & Income Processing team supports corporate actions, class actions, proxies, dividends, and fixed income functions for Key Private Bank, Institutional Services, and Family Wealth.  This department is expected to ensure a high level of client service while also ensuring that risks to the organization are mitigated.   Other duties may include performing the daily reconciliation of bond maturities/redemptions, completing closed account class action research and supporting income processing.  In addition, this position is responsible for assisting with projects to streamline and improve departmental processes. The...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Consumer Bank Marketing Director is accountable for developing innovative marketing strategies and plans designed to achieve line of business revenue targets and business growth objectives for the Consumer Bank, serving as a strategic and consultative partner to line of business leaders. Establishes effective relationships with partners as well as coaching and developing team members to maximize performance and drive engagement. The Consumer Bank Marketing Director leads high performing teams and marketing efforts for large-sized clients, prospects, territories, accounts, or internal relationships. May work within an agile operating mode and oversees marketing strategy design, campaign execution, campaign delivery from end-to-end in partnership with multiple teams across the enterprise. Additionally, the Director is responsible for marketing operations, inclusive of risk and control management and procedures,...

Location: 4910 Tiedeman Road, Brooklyn Ohio Hours: Monday- Friday 10:00am-7:00pm Location : Once training is completed the role will be a hybrid role requiring minimally 2 days in office. Job Summary Under limited supervision, the Senior Specialist is primarily focused on execution of complex processing, operational and/or administrative work following defined and sometimes undefined procedures. The Senior Specialist is responsible for following established guidelines to identify and resolve problems, escalating issues as needed, and contributing to workflow or process change and redesign. Individuals in this position should form a strong understanding of the specific product or process they are working with. Essential Functions With little to no instruction, administers complex procedures, analysis, tasks and reporting for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process. Reviews...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary   Responsible for servicing assigned Construction portfolio consisting of a variety of products primarily for the Community Development Lending/Income Property Group/Institutional Real Estate Group/Healthcare Real Estate Line of Business. Primary draw functions are for non-owner occupied construction/interim loan servicing. Provide excellent communication with the lending staff and partners supported by the IPG/IRE/HC teams.  Client segment focus is local and regional private developers and some public companies. Independently manage all pre-closing review of construction documents and due diligence applicable to construction and risk management. Responsible for providing superior client service and expertise related to construction administration including draw processing, budgets, construction contractor documents, lien laws with ability to juggle multiple projects and levels of complexity. Strength and experience...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Commercial Credit Underwriter (1mm- 10mm commitments) is an individual contributor experienced in, and responsible for gathering, analyzing, and interpreting various types of credit information on existing and prospective customers to determine credit worthiness. While under supervision of Underwriting Team Leaders, the Commercial Credit Underwriter assists in structuring new requests for extensions of credit, as well as completing extensions, renewals and making recommendations for deteriorating credits while independently managing their workflow and communication with field partners. Commercial Credit Underwriter are responsible for assessing the degree of risk within a given business and recommending client credit solutions to maintain the bank's asset quality while ensuring compliance with credit policy and guidelines. Commercial Credit Underwriters are required to make loan decisions within an assigned lending...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Mortgage Senior Underwriter is responsible for reviewing, analyzing, and approving residential loan applications. This role involves verifying income, assets, credit, and collateral documents, including self-employed personal and business tax returns. The Mortgage Senior Underwriter may handle various types of mortgage lending (agency conventional, portfolio conventional, FHA/VA MI, etc.) and support other underwriters on complex loan submissions. Lending authority includes conventional, government, and jumbo loan programs up to a targeted dollar amount. Excellent phone and communication skills and a commitment to superior customer service are essential. Essential Functions Evaluate the creditworthiness of borrowers and render credit decisions. Ensure loans meet corporate credit policy and comply with ATR and Qualified Mortgage provisions. Ensure compliance with company and Agency/Investor/FHA/VA guidelines....