Full time
KeyBank
Brooklyn, OH, USA
Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Technology Analyst works under the guidance of leadership to drive or analyze technical support services for KeyBank enterprise processes and technology. Resolves support requests and meets customer satisfaction and continuous service delivery demands. Essential Functions Completes assigned work requests; collaborates with peers and escalates as needed. Participates in the continuous improvement idea generation process (process simplification and automation); fulfills tasks needed to test and implement changes. Analyzes the data available, determines gaps, identifies next steps, and resolves routine problems; escalates complex problems as needed. Adheres to all Key Policies and Standards and escalates exceptions or violations encountered. Interacts with peers and begins to branch out with members of other technology teams. Resolves issues for line of business (LOB) partners and learns about their...