3 senior engagement manager jobs found in Buffalo

Location: 726 Exchange Street, Buffalo New York Position Location Policy General Location: Buffalo, NY highly preferred. Albany, NY, Vermont or Massachusetts, or surrounding market. Covering the Buffalo, NY portfolio. Hybrid Requirement (if within specific cities): If the selected candidate resides near KeyBank office (non-branch location), they are expected to work on-site 2 days per week. Hours: 8-5pm EST required Job Summary As an integral member of the Commercial Bank team, this role collaborates to acquire, expand, and retain business clients. The position serves as the first point of contact for customer service needs, inquiries, or problems, ensuring clients receive a full and effective client experience. Essential Functions Collaborate with partners to expand and retain business and commercial clients Maintain and manage cash management services, including project completion and tracking (e.g., product/service...

Location: 726 Exchange Street, Buffalo New York Job Summary The Senior Lead Employee Relations (ER) Consultant is an individual contributor role that manages complex employment related issues or allegations for Key employees, including all levels of management, that have been determined to require more in-depth review, consultation, risk mitigation and investigation before resolution. The Senior Lead ER Consultants are assigned by geographic region across Key's footprint and will cover investigations for all lines of business and levels of management within their assigned region(s). Essential Functions Manages a caseload of complex ER matters, provide guidance and advice to clients by interpreting and applying policy, with collaboration and decisiveness that supports business objectives, mitigates risk, strengthens manager effectiveness, and facilitates employee engagement. Creates documentation for investigations and employment actions taken in a centralized case...

Location: 726 Exchange Street, Buffalo New York JOB BRIEF (PURPOSE) The Regional Director (RD) of Planning & Investments – KPC (Key Private Client) is responsible for driving financial planning engagement within the mass affluent segment. This position will manage key priorities of the financial planning practice, including, advisor development, coaching, delivering superior client experience and executing on firm’s planning engagement initiatives. RDs will also serve as in-house, solutions consultants, helping educate advisors on aligning solutions to client’s goals. In addition, RD will represent assigned territory as subject matter expert on financial planning & solutions, partner with other parts of the Key Wealth Management including but not limited to Private Client Advisors, KPB Planning Leaders, the CIO office and practice management and field-based Key Wealth Market and Region Leaders. Additional responsibilities include maintaining appropriate risk...