48 retail customer experience coordinator jobs found in Cambridge

Job Summary: Reporting to the Director of Management and Leadership Development, in the Center for Workplace Development (CWD), with dotted line reporting relationships to the Sr. Director, Executive and Organizational Effectiveness and the Director, Employee Learning and Development, this position provides coordination for a variety of projects, programs, and initiatives across the Center for Workplace Development on campus and virtually. The programs and initiatives supported by this position are designed for a variety of audiences and provide an opportunity to work with Harvard employees at all levels across the university.  Job-Specific Responsibilities: Provides customer service support for a suite of programs and coaching services; manages inboxes; responds to inquiries in a timely manner directly, or through close collaboration with CWD colleagues and partners in schools/units. Prepares presentation materials and handouts; creates new, updates existing, and...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Campus Services Mission Statement: To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences . The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment Job-Specific Responsibilities: As part of the Facilities...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Campus Services Mission Statement: To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences . The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment Job-Specific Responsibilities: As part of the Facilities...

Job Summary: The Harvard Graduate School of Education (HGSE) Office for Research Administration (HGSE ORA) provides comprehensive, faculty-centered research administration support across the full lifecycle of sponsored and research-related activity at HGSE. Reporting to the Director of Research Management, the Research Portfolio Manager manages a portfolio of assigned HGSE Principal Investigators (PIs) and areas, departments, and centers. The Research Portfolio Manager provides comprehensive support across the full lifecycle of sponsored awards and other research funding — including contracts, consulting and related services agreements, gifts, internal awards, and other non-grant research support — from proposal development and submission through post-award management and closeout, helping to ensure compliance with sponsor, donor, and Harvard policies while supporting HGSE's research mission. This is a one-year term position with the possibility of extension, contingent upon...

This position provides technical and operational support for the University’s Environmental Health and Safety (EHS) programs to minimize risks and ensure compliance with EHS laws and regulations.  Primary responsibilities include serving as an EHS service liaison for schools/departments, providing technical support, conducting EHS inspections, investigating workplace injuries and illnesses, providing direct oversight to one or more EHS programs, and participating on EHS project teams.  Work requires building and maintaining excellent customer relationships and maintaining technical expertise in technical disciplines, direct customer support and technical guidance, development and maintenance of University programs and other related technical documentation, development and delivery of training, collecting data and performing trending and other analysis, creating and maintaining school/department's specific Safety and Compliance Management Plans, report generation for internal and...

The Project Manager – Network is responsible for the end-to-end delivery of network infrastructure projects across campus, including LAN/WAN, wireless, structured cabling, and data center connectivity work. This role leads project execution for a defined set of Network Services initiatives, coordinating closely with engineering, security, vendors, and campus stakeholders to ensure that projects are delivered on scope, on schedule, and within budget.  This position ensures that network-related projects and initiatives are well-managed, clearly documented, and operationally sound. The Project Manager partners closely with Network Engineering leadership, service owners, campus IT partners, and vendors to translate project requirements into executable plans, track delivery, manage risk, and support consistent, repeatable project practices.  This role is primarily execution-focused, providing structure, coordination, and day-to-day project management rigor that allows technical leads...

Job Summary: The Harvard Graduate School of Education (HGSE) Office for Research Administration (HGSE ORA) provides comprehensive, faculty-centered research administration support across the full lifecycle of sponsored and research-related activity at HGSE. Reporting to the Director of Research Management, the Senior Research Portfolio Manager manages a portfolio of assigned HGSE Principal Investigators (PIs) and areas, departments, and centers. The Senior Research Portfolio Manager provides comprehensive support across the full lifecycle of sponsored awards and other research funding — including contracts, consulting and related services agreements, gifts, internal awards, and other non-grant research support — from proposal development and submission through post-award management and closeout, helping to ensure compliance with sponsor, donor, and Harvard policies while supporting HGSE's research mission. As a Senior Research Portfolio Manager, this position works...

Job Summary: The Faculty Assistant (FA) provides administrative and operational support to faculty to enable effective teaching and research. The FA serves as the primary point of contact for administrative matters and coordinates day-to-day activities. Strong in-person presence required. Job-Specific Responsibilities: Manage calendars, travel, expenses, and daily administrative needs of faculty members Prepare correspondence , reports, and meeting materials Serve as primary administrative support for faculty activities (e.g., events, visitors, purchasing) Route faculty requests to proper functional partner, serving as their main point-of-contact to functional partners and shared service centers Provide support for faculty members directly related to their teaching and research portfolio Provide support for events led by faculty May be responsible for obtaining permissions and copyright registration. Updates Canvas course materials when TFs are not available....

Harvard Allston Land Company (HALC) i s a subsidiary of the University and oversees the planning and development for the University’s Enterprise Research Campus (ERC) in Allston.  Initial focus is to develop 14 acres of the ERC, which includes new infrastructure, streets, open space, mixed-use development of office and lab space, residential units, a hotel and conference center.  The Administrative Coordinator reports to the Director of Finance and Operations for HALC.  As a member of the HALC team the Administrative Coordinator provides a wide range of complex administrative support duties for HALC. Serves as the principal administrative contact for internal and external constituencies and provides a high level of customer service in all aspects of work. The Administrative Coordinator serves as principal coordinator for a variety of activities/processes associated with HALC’s provision of service and/or activities. Provides, organizes, manages, and implements administrative and...

Job Summary: The Administrative Coordinator (AC) provides general administrative and operational support to the academic unit, and may assist or lead departmental projects and initiatives under the guidance of the Manager of Administration (MOA). The AC also provides administrative and project support to the Chair. Strong in-person presence required. The Administrative Coordinator supports the Department Chairs and MOA in implementing the strategic priorities of the departments. Independently responsible for administrative coordination of an administrative grouping, anticipating and resolving problems independently. Has primary responsibility for office management, departmental projects, events, programs or conferences. Under the guidance of the MOA, may independently lead projects and programs for the grouping. Job-Specific Responsibilities: Office Administration Provide general administrative support to the grouping and faculty in the grouping. Track and maintain...

Position Overview Reporting to the Director of International HR and Administration, with a dotted-line reporting relationship to the Director of International Consulting and Operations, this position works as part of a team with all Global Support Services (GSS) members and in particular supports our separate but affiliated non-profit corporation, Harvard Global Research and Support Services, Inc. (Harvard Global). The individual is responsible for annual planning, coordination, and completion of a portfolio of operational, compliance, and HR activities that support Harvard Global’s international entities and projects. The role owns those key workstreams and related tracking systems (e.g., for board governance, entity compliance, HR events, insurance, audits, and banking arrangements) to ensure that required steps, reviews, and approvals are completed accurately and on time. Through this work, the position helps identify risks inherent in Harvard Global’s international...

Job-Specific Responsibilities: The HR Partner is responsible for comprehensive human resources consulting services for a unit(s) or department(s). Provide leadership in change processes to create a culture of productivity and engagement. This role works closely with managers, and leaders to align people strategies with institutional goals and priorities. This role provides advanced guidance on workforce planning, organizational design, performance coaching, talent planning, and complex employee relations issues.  Strategic Partnership & Workforce Planning  Serve as the primary HR partner to the Division of Arts and Humanities, building strong, consultative relationships with leadership and faculty.  Advises on workforce planning, organizational design, staffing models, and role structures  Translate FAS and departmental strategies into HR priorities and action plans.  Talent Management & Organizational Development  Partner with leaders on...

Job Summary Research, design, document, implement, configure, and validate solutions to business needs. Solve highly complex technical problems. May manage multiple projects simultaneously. Reporting to an Associate Director on the Research Administration and Compliance Systems team to deliver software solutions to the research administration and research compliance community. Harvard’s research portfolio relies on a set of software applications, both custom and vendor-provided, supporting the research life cycle. The team is responsible for designing and enhancing those IT systems and supporting the academic and administrative staff to manage their research projects. The Senior Business Analyst supports the service delivery of systems, solutions, and services with a focus on the vendor-provided application for effort reporting, ecrt, and a Harvard custom research administration portal supporting administration and compliance to do lists, action items, and financial management....

Serves as the initial onsite responder for building conditions affecting patient care, clinical and building operations. Provides frontline building operations and central services support for HUHS locations, including routine inspections, basic upkeep, minor finish repairs, deliveries, room and furniture support, and coordination of service requests. Job-Specific Responsibilities: Transports medical records, medical supplies, mail, laboratory specimens, vaccines, , equipment, and other materials between HUHS locations, satellite clinics, and other facilities in accordance with applicable policies and procedures. Operates the HUHS van and keeps it clean and organized, including coordinating routine vehicle servicing, inspections, oil and filter changes, and seasonal care through University Transportation Services or other designated service providers. Performs routine visual inspections and preventative building upkeep of assigned spaces, and troubleshoots and reports...

Job Summary: The CSO seeks a Senior Coordinator, Recruitment and Employer Relations  to serve as the operational engine behind the Office's employer partnership and recruitment programming portfolio. Reporting to the Associate Director for Recruitment and Employer Relations, this role owns the systems, logistics, data, and day-to-day partner communication that allow HGSE to build and sustain relationships with hundreds of employers, faculty researchers, and community organizations each year. The Senior Coordinator is also a critical part of the larger Career Services team, providing career coaching and advising to students and alumni, participating in and supporting CSO general programming, and engaging with cross-functional collaborations across the School. This position is well suited to a candidate who excels at relationship building, takes ownership of the details, and wants to grow into a career services or employer relations career path. The successful candidate will be...

Job Summary: The Researcher Affairs Specialist administers a portfolio of researcher appointments and serves as a primary resource for faculty, principal investigators, departments, research centers, and researchers throughout the Faculty of Arts and Sciences (FAS). The position is responsible for managing researcher appointments throughout the employee lifecycle, including hiring, onboarding, appointment changes, visa coordination, payroll-related transactions, compliance monitoring, and issue resolution.  Working in partnership with University administrative offices, the Researcher Affairs Specialist ensures researcher personnel actions are processed accurately, efficiently, and in compliance with University policies, collective bargaining agreements, immigration regulations, and applicable federal and state employment laws. The position requires exceptional organizational skills, sound judgment, attention to detail, and a strong customer service orientation while supporting...

The Harvard Alumni Association seeks an administrative professional to join the fast-paced and dynamic  Alumni Clubs and Shared Interest Groups (SIGs) team of ten. This full-time, non-exempt position serves as a key administrator reporting to the assistant director of Clubs and SIGs and supporting the work of the larger Clubs and SIGs team. As the general point of alumni contact for the team, the alumni relations assistant (ARA) delivers excellent customer service to alumni and volunteer inquiries. The ARA engages frequently with internal and external constituents always representing the HAA in a professional manner. The candidate will have strong attention to detail and accuracy, is highly organized, and takes a proactive approach to supporting and anticipating the needs of the team. The candidate is thoughtful when corresponding with alumni volunteers to understand the full scope of their inquiry and provide the resources to address their needs. The successful candidate is...

Job Summary: The Lab Curriculum Coordinator I position reports to the Manager of the Biology Teaching Laboratories. Supports the implementation of labs for undergraduate instruction in molecular biology, microscopy, cell biology, organismic biology, human evolutionary biology and general education. Job-Specific Responsibilities: Works as part of a team in preparing the lab portion of undergraduate Biology courses. The position supports multiple courses at a time. Collaborates with course instructors and manager to determine all necessary components for safe, effective lab instruction. Provides material and technical support for undergraduate experiments, including preparing chemical reagents, media, cultures, and consumables. Must be able to accurately calculate molarity, percent solutions, and other formulas as called for. Position may require the pre-running of lab procedures and troubleshooting of protocols under the supervision of course instructors or manager....

Job Summary: The Administrative Coordinator (AC) provides general administrative and operational support to the academic unit, and may assist or lead departmental projects and initiatives under the guidance of the Director or Executive Director. The AC also provides administrative and project support to the Chair. Strong in-person presence required. The Administrative Coordinator supports the Department Chair and DA/ED in implementing the strategic priorities of the department. Independently responsible for administrative coordination of an administrative grouping, anticipating and resolving problems independently. Has primary responsibility for office management, departmental projects, events, programs or conferences. Under the guidance of the DA/ED, may independently lead projects and programs for the grouping. Job-Specific Responsibilities: Office Administration Provide general administrative support to the grouping and faculty in the grouping. Track and maintain...

Job Summary: Leads the FAS graduate student appointments function within GSAS, managing the Science Division Appointments team responsible for graduate student financial aid coordination including processing Teaching Fellow (TF) and Research Assistant (RA) appointments across the Science Division, while also processing RA appointments for some Arts & Humanities (A&H) and the Social Sciences DOSS programs. Serves as the primary point of accountability for appointments quality, consistency, and compliance across the full team. Job-Specific Responsibilities: Design and lead the RA appointment process for graduate students in FAS-based programs, ensuring compliance with regulatory appointment rules and internal Harvard financial support and academic policies. Work in coordination with GSAS Academic Programs and Financial Aid to ensure compliance with GSAS academic rules, financial aid, and university policy. Directly manage, coach, and develop the Science Division...

The Sponsored Programs Manager will play a central role in the delivery of Research Administration Office (RAO) services, which encompass the entire grant management lifecycle from proposal development to award management to final reporting and closeout. With limited supervision, the Sponsored Programs Manager will oversee (1) the strategic review and approval of sponsored grant and contract proposals and (2) a subset of post-award monitoring and reporting activities, to ensure compliance with HKS, Harvard University, and sponsor policies. Responsible for a portfolio of HKS research centers, this position will serve as a central liaison between HKS faculty/staff and Harvard’s central offices, including the Office of Sponsored Programs (OSP), Global Support Services (GSS), Office of the Vice Provost for Research (OVPR), Office of the General Council (OGC), and Risk Management and Audit Services (RMAS). The position will report to an Associate Director. The Research Administration...

Job Summary: The Institute Coordinator (IC) provides general administrative and operational support to the Rowland Institute at Harvard and may assist or lead departmental projects and initiatives under the guidance of the Director and Executive Director. The AC also provides administrative and project support to the Director and Executive Directors. Full-time in-person presence required. Job-Specific Responsibilities: Fellowship & Researcher Recruitment Coordination Manage Rowland Fellowship Recruitment Pipeline: Own the Rowland Fellowship recruitment cycle, including managing candidate contact databases, managing communications, posting job listings (e.g., ARIES and journal ads), and tracking applicant submissions. Rowland Fellow Application Review & Committee Support: Serve as the central administrative point of contact for applicants. Screen incoming applications for completeness, organize candidate files, upload materials for review, and...

Serves as liaison between patients and providers to schedule diagnostic tests and specialty consultations at outside organizations (prior authorization as needed) and in-house specialty appointments. Obtains date of service and follows up with visit results. Assists patients with tracking referral status in the electronic system. Works collaboratively with Member Services and Care Coordination departments. Office responsibilities include data entry and coordination of mailings. Collaborates with satellite and specialty offices in processing referrals. Referral Coordinator Knowledgeably articulates insurance limitations to patients. Tracks referral status in the electronic system and ensures documentation of referral visits is available for PCP follow-up or upon request. Schedules diagnostic tests and specialty consultations at outside organizations. Assists patients with scheduling in-house specialty appointments. Assists patients by providing directions to outside...

Job Summary: The Program Coordinator reports to the Assistant Director and works with the Director to run the First-Year Seminar Program, enrolling 1300 first-year students in 120+ seminars taught by faculty from 14 Harvard schools. Job-Specific Responsibilities: Serves as a key member of this team, the Program Coordinator provides Program support and coordinates daily operations for the office and its seminars, including triaging the office inbox, event/travel planning, ordering any supplies needed for seminars, classroom scheduling and AV/IT support (e.g., Canvas sites and AV/IT support in the Program’s Seminar room). Assists visitors and answers general inquiries from parents, students, faculty, and administrators in the office or by telephone or email, forwarding business to other team members. Sends out evaluation reports to faculty each term, enters courses in my.harvard and helps ensure that the schedule is balanced and class websites are in order. Prepares and...