Full time
Harvard University
Cambridge, MA, USA
Harvard Federal Credit Union (Harvard FCU) is seeking an Assistant Branch Manager! Our ideal candidate will focus on providing exceptional customer experience in all member touchpoints including in person, phone, and digital interactions and communications. In addition, they will be responsible for assisting the Branch Manager, and providing timely, accurate service to all members. While this position will train at one of our locations, its primary branch will be in Harvard Square. The branch location is subject to change, based on business needs. Job-Specific Responsibilities: As a key leadership position, the Assistant Branch Manager leads by example and is responsible for assisting the Branch manager in the day-to-day branch operations. Typical responsibilities: Assist the Branch Manager: with training, coaching, and mentoring staff at all levels. Coordinate with the Learning and Development department to ensure staff training needs are met. with staff scheduling...