Full time
Harvard University
Cambridge, MA
Harvard Federal Credit Union (Harvard FCU) offers a dynamic, small-business atmosphere where every team member significantly impacts our success. We seek a talented, member-centric individual who will thrive a fast-paced environment. Under the direction of the VP of Retail, the Branch Manager oversees operations, sales, and service at Harvard FCU’s Massachusetts General Hospital branch in Boston, MA. As the primary community contact and brand ambassador, the Branch Manager leads branch staff, fostering high-quality service, efficient operations, and effective sales of Harvard FCU products and services. Job-Specific Responsibilities Commitment to Service Excellence Lead by example by delivering exceptional service to members, and internal teams. Foster a culture of responsiveness, empathy, and thorough follow-through. Ensure operational processes reflect the warmth and attentiveness members expect. Promote seamless, efficient, and supportive internal service interactions....