88 retail customer experience coor jobs found in Cambridge

Job-Specific Responsibilities: The Director of Student Success reports to the Dean of Students. Directs all programs and services within the Office of Student Success while providing support to students. Monitors the status of Harvard Griffin GSAS students and serves as a resource for faculty and administrators in the academic departments as well as other University offices in the communication and interpretation of Harvard Griffin GSAS policies. Works closely with Dean of Students and members of the Harvard Griffin GSAS Senior Leadership Team in development and implementation of policies and procedures. Student Success Management Serves as a subject matter expert and oversees the student affairs aspect of academic issues, programs, policies, and procedures in partnership with Academic Programs. Advises 58 Harvard Griffin GSAS academic programs and their students in resolution of student issues and concerns. Advises individuals and groups in support of students’...

Serves as a front-line provider of customer service and museum information to the Harvard community and the visiting public. Provides support for all Harvard Art Museums Security operations including the monitoring of all museum spaces to ensure safe and reliable access and egress as well as the enforcement of museum rules and regulations. Harvard Art Museums are seeking three individuals to fill the Museum Attendant roles.  Job-Specific Responsibilities: Under the direction of the Security Manager, provides protection of the visitors, staff, and collections of the Harvard Art Museums. Patrols the galleries and responds to object alarms. Maintains surveillance of the visiting public in order to avoid damage, either intentional or accidental, to the objects within the collection and on display. Provides services to visitors and colleagues; e.g., answers questions, gives directions, refers to other sources of information (i.e., Visitor Services) when appropriate.  Keeps...

Job Summary: The Department of Stem Cell and Regenerative Biology is seeking an experienced, highly professional, collaborative and proactive Faculty Assistant to provide efficient and effective administrative and programmatic support of varying complexity for the department faculty chair and ancillary support for four to five additional faculty members for Harvard-related business. The Faculty Assistant will perform a wide range of advanced, diversified, and confidential administrative duties that are complex in nature and where sound judgment, independent action and a high degree of initiative are required in resolving issues and making recommendations. The Faculty Assistant will determine methods and procedures on new assignments and projects, and will perform administrative duties in areas such as communications with strategic internal and external partners, coordinate high profile meetings, travels and events, initiate and execute specialized projects, as well as provide...

Job Summary: The Admissions Staff Assistant provides administrative and operational support to the Admissions team, helping ensure timely, accurate, and responsive service to prospective students, applicants, admitted students, faculty, staff, and visitors. This position serves as a key point of contact for the Admissions inbox and phone line, coordinates event logistics, supports application processing and admissions committees, maintains admissions systems and web content, and processes travel and expense-related documentation. The ideal candidate is organized, detail-oriented, responsive, comfortable managing multiple priorities, interested in and comfortable with databases and administrative systems, and able to work effectively with confidential student and applicant information. TYPICAL DUTIES AND RESPONSIBILITIES Admissions Communication and Customer Service Serve as the primary contact for prospective students and applicants through the admissions email inbox...

Job Summary: The Harvard College Admission Visitor Center welcomes prospective undergraduate students and their families from all around the world, provides information about the College and admissions process through multiple channels, and frequently serves as the face of the university to the general public. The Admissions Assistant plays a critical role in ensuring a positive and informative experience for prospective students, admitted students, parents, guidance counselors, and others interested in the College.  Job-Specific Responsibilities: As a first point of contact, deliver accurate information about Harvard College and admissions process and policies in person, on the phone, or through email; may respond to inquiries through other channels (e.g., chat, social media) as needed Triage calls, answer questions, and provide information to high school counselors, organizations, and alumni about the admissions process Compose, edit, proofread, and prepare email...

Job Summary: The Finance Associate provides foundational financial, transactional, and compliance support for academic departments and centers within the Faculty of Arts and Sciences. Reporting to the Manager of Financial Operations, this role supports day-to-day financial operations, ensures accurate processing of transactions, and assists faculty and staff with university financial procedures. Working with their manager, the Finance Associate is responsible for procurement review, travel and expense processing, accounts receivable, cash handling activities, and transactions associated with year-end close while developing knowledge of university financial systems and policies.  Given the breadth and diversity of financial operations across the academic enterprise, the Finance Associate may perform additional financial, operational, and administrative responsibilities that are consistent with the scope and level of the position but are not specifically listed in this...

Job Summary: The Senior Finance Associate provides advanced financial, transactional, and compliance support for academic departments and centers within the Faculty of Arts and Sciences. Reporting to the Manager of Financial Operations, this role manages day-to-day financial operations, supports departmental budgeting and financial reporting, ensures compliance with university and sponsor policies, and serves as a resource to faculty and staff on financial procedures. Working independently and in collaboration with colleagues in the departments they support and across the FAS Office of Finance, the Senior Finance Associate oversees complex financial transactions, monitors departmental finances, prepares financial analyses and reports, and helps ensure the responsible stewardship of university resources.  Given the breadth and diversity of financial operations across the academic enterprise, the Senior Finance Associate may perform additional financial, operational, and...

Job Summary: The Institute Coordinator (IC) provides general administrative and operational support to the Rowland Institute at Harvard and may assist or lead departmental projects and initiatives under the guidance of the Director and Executive Director. The AC also provides administrative and project support to the Director and Executive Directors. Full-time in-person presence required. Job-Specific Responsibilities: Fellowship & Researcher Recruitment Coordination Manage Rowland Fellowship Recruitment Pipeline: Own the Rowland Fellowship recruitment cycle, including managing candidate contact databases, managing communications, posting job listings (e.g., ARIES and journal ads), and tracking applicant submissions. Rowland Fellow Application Review & Committee Support: Serve as the central administrative point of contact for applicants. Screen incoming applications for completeness, organize candidate files, upload materials for review, and...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance and custodial services to Harvard faculty and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Campus Services Mission Statement: To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences . The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment Job-Specific Responsibilities: As part of the Facilities Maintenance...

Position Overview Reporting to the Director of International HR and Administration, with a dotted-line reporting relationship to the Director of International Consulting and Operations, this position works as part of a team with all Global Support Services (GSS) members and in particular supports our separate but affiliated non-profit corporation, Harvard Global Research and Support Services, Inc. (Harvard Global). The individual is responsible for annual planning, coordination, and completion of a portfolio of operational, compliance, and HR activities that support Harvard Global’s international entities and projects. The role owns those key workstreams and related tracking systems (e.g., for board governance, entity compliance, HR events, insurance, audits, and banking arrangements) to ensure that required steps, reviews, and approvals are completed accurately and on time. Through this work, the position helps identify risks inherent in Harvard Global’s international...

Job Summary: Manage all aspects of a medium scale food production and special events preparation Job-Specific Responsibilities: Reporting directly to the Executive Chef, the Sous Chef for The Harvard Faculty Club, Loeb House, and offsite locations is responsible for the execution and organization of all catered functions and dining room at The Faculty Club and Loeb House for ensuring kitchen and food safety procedures are followed. Must maintain an open and constant line of communication between the Executive Chef, the Sales Department, and Banquet Department especially as it relates to event changes and any additional labor requirements. Coordinates, plans, and supervises the production, plating, and presentation of the food at all banquet events and dining room in a cost effective, safe manner to meet/exceed customer expectations and attract future business. Controls food and labor costs, ensures the appropriate quantity of food is prepared. Ensures The Faculty...

Job Summary: The Assistant Director reports to the Lakshmi Mittal and Family South Asia Institute’s Executive Director and is responsible for administrative oversight within the Institute and coordination for effective administrative support within the FAS federated service model as well as coordination with Harvard Global, the India Office, and other Mittal regional locations. The Assistant Director will be responsible for the execution of existing programs, as well as the Institute’s communications and outreach to stakeholders and the public. The Assistant Director will work with the Executive Director to expand the Institute’s impact and reach, including the creation of new programming activities.   Job-Specific Responsibilities: Cross-functional Coordination and Project Leadership:  Coordinate and oversee support from FAS functional teams to ensure the Institute receives aligned, responsive administrative support.  Lead and execute administrative projects,...

Reporting to the General or Unit Manager, the Chef de Cuisine provides culinary oversight to one or more residential dining facilities.  This position has primary responsibility for the culinary aspects of a quality dining service program, and for providing maximum customer satisfaction to students, Faculty Deans, faculty, and University guests.    Job-Specific Responsibilities: Operational Management Lead non-exempt culinary team for one or more Residential dining halls in full compliance with all food, occupational safety rules and regulations and customer service expectations.  Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc.    Ensures the preparation and presentation of high-quality food in accordance with the established menu while meeting target meal costs. Implement and monitor FoodPro...

Job Summary: The Faculty Coordinator (FC) provides administrative and operational support to faculty to enable effective teaching and research. The FC serves as the primary point of contact for administrative matters and coordinates day-to-day activities. Strong in-person presence required. Job-Specific Responsibilities: Manage calendars, travel, expenses, and daily administrative needs of up to 10 faculty members Prepare correspondence, reports, and meeting materials Serve as primary administrative support for faculty activities (e.g., events, visitors, purchasing) Route faculty requests to proper functional partner, serving as their main point-of-contact to functional partners and shared service centers. Provide support for faculty members directly related to their teaching and research portfolio Provide support for events led by faculty Provide administrative support to all lab members Assist with purchasing and vendor coordination Support proposal preparation...

Serves as the initial onsite responder for building conditions affecting patient care, clinical and building operations. Provides frontline building operations and central services support for HUHS locations, including routine inspections, basic upkeep, minor finish repairs, deliveries, room and furniture support, and coordination of service requests. Job-Specific Responsibilities: Transports medical records, medical supplies, mail, laboratory specimens, vaccines, , equipment, and other materials between HUHS locations, satellite clinics, and other facilities in accordance with applicable policies and procedures. Operates the HUHS van and keeps it clean and organized, including coordinating routine vehicle servicing, inspections, oil and filter changes, and seasonal care through University Transportation Services or other designated service providers. Performs routine visual inspections and preventative building upkeep of assigned spaces, and troubleshoots and reports...

Job Summary: The Faculty of Arts and Sciences Registrar’s Office (FAS RO) supports the students, faculty, staff, and alumni of Harvard College, the Griffin Graduate School of Arts and Sciences, and the John A. Paulson School of Engineering and Applied Sciences. Job-Specific Responsibilities: The Enrollment Services Coordinator is a primary point of contact for FAS Registrar’s Office constituents and serves as first line of customer service communication and principal source of information on student and faculty policy. The Coordinator provides high-quality service and contributes to the effective operation of the Registrar’s Office, including supporting all areas of Enrollment Services: student registration and course enrollment, billing, graduation, Administrative Board and Honor Council vote processing, student form processing, and support for non-degree programs. This position independently manages complex student record updates, triages record changes across the...

Reporting through Harvard Human Resource Consulting this role serves as the primary HR consultant for Harvard Human Resources and another CADM client area. Key responsibilities include, but are not limited to the following: Consult with clients on employee relations, recruitment, compensation, learning and development strategies, diversity initiatives, and enhancements to the work environment Provide expert advice and coaching to managers and employees Collaborate with managers, faculty, staff, and bargaining unit representatives to understand business needs and strategically address workplace issues   Partner with leadership on organizational transformations, defining HR goals and associated change management and communications efforts   Lead change processes to create a culture of productivity and engagement   Create and deliver effective human resources programs, learning and development opportunities, initiatives, and offerings to a wide range of audiences   Seek...

The Accounting Financial Associate serves as a primary point of contact for departments and centers, providing accounting support that promotes the accuracy and compliance of financial records. With a strong foundation in accounting principles and university policies, this role is responsible for processing and reviewing journal entries and ensuring compliance with University policies and procedures, accounting standards, audit requirements, and applicable laws and regulations. Working independently with minimal supervision, the Accounting Financial Associate conducts monthly reviews of default transactions and income and expense object code activity, partnering with unit finance staff to identify and process necessary adjustments. Through these activities, this role helps maintain accurate financial records, supports effective internal controls, and contributes to successful internal and external audits. Job-Specific Responsibilities: Independently perform complex...

Performs all aspects of landscape maintenance and arboriculture including, but not limited to tree climbing, proper tree pruning techniques, operating bucket truck equipment, organic and conventional care and maintenance of turf, trees, shrubs, and annuals throughout the University. Job-Specific Responsibilities: Interpret soil analysis; develops amendment strategies; modifies organic landscape maintenance programs to achieve desired results.  Performs all aspects of composting operation, including material sourcing, transportation, integration, gestation oversight (agitation and aeration), and liquidation of nutrient sources for use in spray applications.  Performs ongoing maintenance of landscape systems, including aeration, fertilization, renovation (seeding and sodding) of turf; pruning, removal, cabling, and treatment applications (organic and/or conventional fertilizers, insecticides, fungicides) for trees and shrubs; and routine maintenance of irrigation systems....

The Assistant Director of Financial Aid independently performs financial aid activities including evaluating and analyzing financial information submitted by applicants, counseling students on financial matters, and preparing financial aid reporting and analysis in accordance with established federal and University standards and guidelines. Reporting to the Associate Director of Financial Aid, this position is responsible for overseeing assigned programs at Harvard Kenneth C. Griffin Graduate School of Arts and Sciences (GSAS). Duties include, but are not limited to, the following: Administer Financial Aid Evaluates and analyzes financial information submitted by applicants, ensuring data is accurate and compliant, and processes awards. Prepares aid packages and award notifications; administers both Harvard and external grant/fellowship programs; allocates Harvard restricted funds and donor-supported awards in accordance with program guidelines; and supports the...

Harvard Kennedy School Executive Education (HKS Exec Ed) is the premier worldwide source for executive-level leadership development focused on public service.  Exec Ed operates as a department within HKS and provides 80+ programs ranging from 1 to 4 weeks in length to 4500+ participants each year. Programs are delivered online, in-person, or a combination of both, and are offered as open enrollment via an admissions process or as custom programs focused on the needs of public service or government organizations, sponsors, or donors.  Exec Ed is a critical piece of the HKS mission to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. Programs are led by faculty and attract accomplished public leaders from around the world, with roles in the government, nonprofit, multilateral, and corporate sectors. Harvard Kennedy School (HKS) seeks a Program Director to join our Executive Education team. Reporting to...

The Business Applications Specialist, reporting to the Associate Director of Systems and Business Applications, will share responsibility with the Systems team in supporting these solutions, fostering a tenant experience befitting the Ivy League.  Job-Specific Responsibilities Application Management & Support Administer and support systems and applications used for daily property management operations, including overseeing related projects, upgrades and software/hardware maintenance and installations. Oversee application support and serve as a level-2 point of contact for application-related issues, troubleshooting, and escalation. Manage system configurations, user access, roles, and security settings. Business Process Optimization Analyze current workflows across leasing, maintenance, accounting, and tenant services and identify opportunities to improve efficiencies through system enhancements and automation. Partner with stakeholders to define business...

002125SR - Maintenance Operator Facilities Maintenance Operations (FMO) provides a broad portfolio of labor-based services, including building maintenance, landscaping and custodial to a large portion of the University.  (FMO) a department Campus Services, offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis.  All services are provided in strict accordance with regulatory requirements and customer-determined standards. Job-Specific Responsibilities: Provides initial response, triage, stabilization and/or repair for all types of building infrastructure maintenance requests, with emphasis on HVAC systems.   Inspects, adjusts, modifies, and repairs all types of boilers, heating systems, cooling systems and auxiliary equipment.  Interprets mechanical plans and prints and updates as necessary.   Monitors, queries and reports on the status of building systems managed by...

The Director of Financial Management and Planning oversees the financial administration of the Ash Center and all its affiliated programs and initiatives, whose activities are supported by a large portfolio of current use gift funds, federal and non-federal sponsored awards, and endowment funds. Candidates must demonstrate high-level experience in financial strategy and administration, exceptional judgment, and willingness to approach problems with creativity and collegiality. The Ash Center is a global community committed to rigor, curiosity, and integrity that believes diverse perspectives and lived experiences are essential to understanding real-world problems. We actively seek candidates who share our commitment and values. Reporting to the Ash Center Executive Director, the Director of Financial Management and Planning is a key member of the Ash Center leadership team. They work closely with the Center Faculty Director as well as key faculty and senior program staff to ensure...