Full time
Harvard University
Cambridge, MA
Serves as liaison between patients and providers to schedule diagnostic tests and specialty consultations at outside organizations (prior authorization as needed) and in-house specialty appointments. Obtains date of service and follows up with visit results. Assists patients with tracking referral status in the electronic system. Works collaboratively with Member Services and Care Coordination departments. Office responsibilities include data entry and coordination of mailings. Collaborates with satellite and specialty offices in processing referrals. Referral Coordinator Knowledgeably articulates insurance limitations to patients. Tracks referral status in the electronic system and ensures documentation of referral visits is available for PCP follow-up or upon request. Schedules diagnostic tests and specialty consultations at outside organizations. Assists patients with scheduling in-house specialty appointments. Assists patients by providing directions to outside...