Full time
Harvard University
Cambridge, MA
Job Summary: Reporting to the Assistant Registrar for Records & Procedures in the Division of Continuing Education’s (DCE) Registrar’s Office, the Records and General Information specialist assists students with general inquiries via email and phone; resolves issues with student biographical data; reconciles duplicate accounts; maintains documentation. Job-Specific Responsibilities: The Records and General Information Specialist is responsible for records maintenance and customer service within the Registrar's Office, serving approximately 20,000 Extension and Summer School students. Updates and maintains student ID and biographical records in Student Information System (SIS) in compliance with Harvard University requirements. Processes legal name changes, address changes, and demographic data changes and corrections. Identifies and reconciles duplicate student records. First point of contact for DCE Registrar's Office inquiries and manages a high-volume email...