3 contact center specialist jobs found in Cambridge

Job-Specific Responsibilities: Reporting to the Manager of Award Operations, the Award Specialist independently serves as a subject matter expert and institutional resource for complex sponsored award management. This role exercises independent judgment in the interpretation of sponsor terms and conditions, determination of appropriate award structures, and resolution of non-routine and high-impact issues. The Award Specialist plays a key role in ensuring institutional compliance, mitigating risk, and advancing strategic improvements to the award management processes and systems across the university.  Lead the institutional review, interpretation, and acceptance of complex sponsored award notices, including resolving ambiguous or conflicting sponsor terms and determining appropriate award setup structures in alignment with university policy and risk considerations. Act as a primary point of contact and problem solver for a broad range of GMAS issues across the award...

Admissions and Enrollment Specialist Responsibilities:  The Admissions and Enrollment Specialist will serve a critical role within Professional Education (PPE) at the Harvard Graduate School of Education (HGSE), which serves over 15,000 professionals in early childhood, K-12, and higher education around the world each year through a diverse portfolio of 100+ professional learning offerings. Reporting to the Admissions and Engagement Manager, you will manage the engagement, business development, and admissions for a set of programs within an assigned portfolio. You will work closely with accomplished leaders and educators from throughout the world who are seeking professional development through PPE’s programs. You will execute outreach and follow-up to stimulate interest and convert it to enrollment, providing exceptional relationships, service, and guidance. You will own all aspects of the application, review, decision, and enrollment process for a large volume and diverse...

The Executive Director of Advancement Communications provides strategic leadership for all communications supporting the institution’s fundraising, alumni engagement, and donor relations efforts. This role develops and executes integrated, multi-channel communication strategies that advance institutional priorities, strengthen alumni and volunteer relationships, and inspire philanthropic investment.  Reporting to the AVP for Advancement Communications, Events, and Donor Relations, the Executive Director partners closely with development officers, alumni relations, and academic leadership to ensure compelling, consistent messaging across campaigns, stewardship, and engagement initiatives.  Job-Specific Responsibilities: Strategic Leadership   Develop and lead a comprehensive advancement communications strategy aligned with institutional goals and fundraising priorities.  Serve as a trusted communications advisor to senior leadership.  Translate complex academic and...