29 customer experience coordinator jobs found in Cambridge

Job Summary: Reporting to the Controller, the Payroll Services Coordinator is responsible for the management of the Harvard Library (HL) biweekly and weekly payroll. Working with the Controller and HL Human Resources, the incumbent serves as a payroll expert at HL.They will also communicate procedure and policy to all HL managers and staff and ensure that payroll documentation and processes comply with University Internal Controls under the Hire-to-Pay Controls matrix issued by the University Controller’s office.  Job-Specific Responsibilities: Acts as primary payroll customer service contact to HL. Serves as payroll expert for library and others on library payroll team. Serves as backup to other payroll team members, including FAS Libraries payroll. Acts as an interface with University Financial Services team (policy, practice, best practices).  Communicates payroll deadlines and deliverables, including special timelines leading up to holidays, etc. Process...

The Assistant Property Manager (APM) reports to an Assistant Director of Operations and works as part of a Property Management Team with the Harvard Real Estate (HRE) Operations Group. The APM plays a key role in the operation of a diverse portfolio of buildings within the greater HRE portfolio.  The HRES portfolio consists of 3.3 million square feet located in Allston and Cambridge, MA.  Essential tasks of the APM include overseeing core aspects of day-to-day property management. They will manage select vendor service providers throughout their assigned portfolio.  The APM provides exceptional service as the lead point of contact for tenant communications and lease administration in a fast-paced property management organization. Job-Specific Responsibilities Personnel Management Provides day to day direction to the HRE Property Administrator (PA) and Property Operation Assistants (POA) or contracted maintenance vendor in addressing the needs of the tenants and their assigned...

The Leasing Administrator for Housing and Leasing is the primary contact for housing and leasing information to Harvard University affiliates. These efforts will enhance HUH’s ability to meet the University’s goal to support vibrant campus neighborhoods, strong financial stewardship, cutting-edge sustainability measures, and flexibility to meet future university needs. The Leasing Administrator reports to the Assistant Director of Housing and Leasing Services for Harvard University Housing.  Job-Specific Responsibilities: Administrative Support Responding timely and accurately to customer and resident inquiries regarding housing and leasing information by telephone, email and in-person. Follow-up and daily conflict resolution with applicants and residents as necessary via email, phone, and walk-in communication.  Review, follow-up if necessary, verify, and process HUH resident sublet requests. Approve sublet postings on HUH off campus housing website. Investigate websites...

Harvard Real Estate (HRE) is a department within HUHRE. The Property Administrator (PA) position reports directly to the Property Manager (PM) and Assistant Director of Operations (ADO) and works as part of a property management team within the HRE Operations Group. The HRE Operations Group is comprised of three property management teams responsible for a diverse portfolio of buildings consisting of 3.3 million square feet located in Allston and Cambridge, MA. The PA provides exceptional service to HRE clients by understanding the portfolio, communicating with, and coordinating among tenants and service providers, and providing operational, vendor, customer service, financial and administrative support in a fast-paced property management organization. Job-Specific Responsibilities: Operational Receives calls and enters work orders into the work order system; follows up on work orders with tenants and/or service providers as necessary; reviews work order reports monthly with...

Job Summary: The Harvard Graduate School of Design (GSD) educates design, research, and scholarship leaders to make a resilient, just, and beautiful world. The GSD offers degree programs across a range of design disciplines—architecture, landscape architecture, urban planning, urban design, design engineering, and real estate—as well as advanced research programs that cut across these disciplines and a robust public program of lectures, exhibitions, and publications. The immense variety of people, programs, and ideas at the school sustains a vibrant and rich environment for learning, inquiry, and collaboration, unlike any other design school. For more information about Harvard GSD see:  https://www.gsd.harvard.edu/ . Facilities and Campus Operations at the GSD strive to support the pedagogy of all those who connect with the campus. We go beyond maintaining an immaculate, safe, and sustainable environment by ever adapting to prepare the learning environments of the future. We...

Job Summary: The Audio Visual Lead is responsible for coordinating a range of advanced technical functions related to the setup, implementation, and design of media equipment and productions, including complex designs and large-scale events. The role includes supporting all learning formats by verifying the functionality of AV technology and ensuring that all users are trained and comfortable with its operation. Operating with little to no supervision, this position requires strong prioritization skills and the ability to work effectively in a fast-paced environment with multiple conflicting deadlines.   This position directly serves Division of Continuing Education (DCE) students, faculty and administrators for classrooms and events. It closely coordinates and consults with Academic Technology Support, Distance Education Production, Academic Services. Other groups that involve regular communication, updates and event management are the Professional & Executive Development...

The Office of Physical Resources & Planning (OPRP) provides complete and integrated planning and design services, construction management, and building renewal, maintenance, and operations management to maintain the physical resources of the FAS campus The Building Services Coordinator for the Harvard College Observatory (HCO) Building Operations team is responsible for coordinating a wide range of day-to-day support functions and activities relating to building systems, maintenance, and services of the HCO. Job-Specific Responsibilities: Performs daily inspections of all buildings and mechanical areas, as well as regularly scheduled tours of the Harvard College Observatory. Responsible for coordinating daily maintenance & day-to-day work/work order management system. Coordinates and directs trades and service providers for the day-to-day building system repairs and customer requests. Assists with the coordination and execution of a range of maintenance and...

Reporting to the Area Manager, the Property Manager is responsible for the day-to-day operation and financial performance of building(s) within a diverse portfolio of market based residential and mixed-use properties, providing superior property management and excellent customer service in support of organizational and University goals. In addition to supervising the local site operations team, the Property Manager works closely & collaboratively with the area leasing coordinator, financial analyst, , contracts manager and other stakeholders for the successful operation of the portfolio. Duties and responsibilities include but are not limited to the following. Job-Specific Responsibilities: Ensure code compliance and the proper operation of all life safety systems and activities Ensure compliance with OSHA, ADA, BERDO, BEUDO, zoning, and other municipal and University regulatory requirement Assist in preparation, management and implementation of various budgets...

Job Summary: Independently perform complex financial administration including budget development, financial analysis, and consultation. Provide recommendations for the use of financial resources. The Department of Stem Cell and Regenerative Biology (HSCRB) is seeking an Accounting and Business Operations (ABO) Manager to support and lead in critical department financial and business operations. In addition to advanced skills and knowledge of financial and business policies, best practices, and platforms, the ideal ABO Manager will have a strong commitment to service leadership, to team and community building, and to providing best possible customer service. Working with ABO team members, other HSCRB staff, and administrative peers across campus, the ABO Manager is key to achieving department goal of improving human health. The ABO Manger position is an excellent opportunity for someone looking grow their technical and leadership skills, mentor a team to success, and support...

Job Summary: Reporting to the Associate Director of Facilities Management, the Building Operations Manager oversees the daily operations of campus buildings, supervises building operations staff, and manages maintenance, vendor services, and assigned renovation projects. The position ensures effective use of the work order system, coordinates closely with the Building Systems Manager on operational and systems-related priorities, and maintains high standards of service, safety, and responsiveness for building occupants. The role also supports emergency management efforts and shares on-call responsibilities. This is an essential, on-campus critical position for HRI operations. During emergencies or severe weather, the employee must report to campus to perform non-deferrable work and may be called in outside of their regular schedule. Job-Specific Responsibilities: Essential Duties and Responsibilities:   Manages the daily operations of HRI campus buildings including...

The incumbent will assist with and in some instances, manage compliance and risk management activities/functions for the Harvard Graduate School of Education.  Job-Specific Responsibilities: Under the direction of the HGSE Research Security Administrator, assists with administration of the emerging research security program for HGSE, collaborating, and connecting across multiple offices and roles to ensure HGSE executes and remains in compliance with Harvard’s Research Security policy and procedures. In support and under the direction of the HGSE Export Control Administrator, coordinates activities of the HGSE Export Controls (EC) program, including co-designing and launching program activities, communicating school-level information about EC, and coordinating or conducting Visual Compliance checks as required for international partners school-wide. Supports faculty and staff in engaging with the HGSE Export Compliance Program as well as international reviews. Aid the HGSE...

The Senior Human Resources Consultant (SHRC) is a key member of the HR Consulting team within Central Administration at Harvard University. This role will be responsible for comprehensive human resources consulting services for an assigned department(s) within the portfolio and provide leadership in change processes to create a culture of productivity and engagement. Job-Specific Responsibilities: The SHRC provides strategic guidance and advice on all HR related issues, demonstrating a solid understanding of the opportunities and resources available. Essential Functions Consults with and advises managers and employees on policies and procedures relating to employment practices, policy interpretation and application, recruiting, performance management, compensation, union and employee relations, staff development, and organizational development. Partners with managers, employees, HR colleagues, and bargaining unit representatives to address a variety of workplace issues...

SUMMARY: The ReBuild Initiative at the Harvard University Graduate School of Design (GSD) aims to develop a new model for urban planning and design focused on transforming the built environment with a concentration on design excellence, sustainability, and quality of life for all. ReBuild is an initiative launched by Dean Sarah Whiting and chaired by Maurice Cox, Emma Bloomberg Professor in Residence of Urban Planning and Design. It will accomplish its goal through multi-disciplinary research, engagement with practice, development of new curricular materials, and executive education training for city leaders in partnership with the Bloomberg Center for Cities. Reporting to the Program Director of the ReBuild Initiative, the Executive Assistant is responsible for providing a wide range of high-level administrative support with accuracy, discretion, and good judgement. Building from previous administrative experience, the role will balance administrative management, program...

Job Summary: The Laboratory Administrator provides a high level of complex administrative and operational support to a senior Faculty member (PI), and very active research group totaling 30+ members. Under the direction of the PI and in close consultation with the Principal Research Scientist, the position ensures efficient and effective day-to-day management of all administrative, financial, personnel, and operational activities for the research program. The role serves as a primary liaison with lab personnel, departmental and University offices, FAS administration, and external organizations including funding agencies, collaborators, and news media. Job-Specific Responsibilities: The incumbent manages and maintains a complex calendar for the PI, including scheduling and coordinating appointments, meetings, seminars, and other events, and responding to, tracking, and organizing a high volume of invitations to the PI for lectures and other engagements. The position...

Position Summary: Reporting to the Director for Residential Dining, the Associate Director for Residential Dining Operations is a key member of the Harvard University Dining Services (HUDS) leadership team. This role supports the Director in providing strategic and operational leadership for residential dining operations across Harvard’s Houses, first-year residences, and the kosher dining service. The Associate Director has primary responsibility for residential facilities management including kitchen and dining facilities and house renewal projects. In addition, the position will support the Director of Residential Dining in managing the day-to-day operational aspects of a high-quality dining service program, including business process and performance management, staffing and team development, safety and sanitation, maintenance coordination, and support for management and labor relations, and other strategic initiatives. Responsibilities: Facilities Management...

Job Summary: Reporting to the Associate Director of Financial Operations, the Accounting Assistant supports the centralization and processing of accounts payable for the Harvard Radcliffe Institute. Working as part of the Finance team, this position is primarily responsible for accurate and timely invoice processing and payments to vendors and individuals (including honoraria and independent contractors).  The Accounting Assistant will work extensively within institutional financial systems to ensure that transactions are properly coded, fully documented, and compliant with University and Institute policies. As invoice processing is centralized into the Finance Office, this role will handle a significant volume of routine, time-sensitive transactions and will be cross-trained to assist with other financial processing functions as needed. Job-Specific Responsibilities: Accounts Payable and Invoice Processing: Processes a high volume of vendor invoices, honoraria,...

Responsible for the strategic direction of accounting, budgeting and control activities within a school or unit. Enhance the control environment by establishing and monitoring effective processes and systems. The Associate Director of Accounting reports to and backs up the Controller, serving as a key member of the CSFA team. This role leads and coordinates with university partners including but not limited to, Harvard University Housing & Real Estate, the Office of the General Counsel, Office of the Controller, CS Financial Planning & Analysis, Tax office, and Information Technology to address complex accounting issues and align stakeholders. The Associate Director oversees internal controls, tax matters, and compliance with GAAP, University and CS policies, and all relevant regulations, while driving process efficiency through technology and automation. The role requires strong leadership, independent judgment, advanced technical accounting and accounting system skills,...

Reporting to the Property or Area Manager (POA), the Property Operations Assistant is responsible for the day to day oversight of a subset of buildings withing the HUH portfolio. The main role of the POA is to provide/coordinate the maintenance of building services and systems, (HVAC, MEP, etc.), for the smooth operation of a large building or small group of buildings.  The position plays a critical role in ensuring that the properties are operated in a manner consistent with the physical, financial and service standards of Harvard Housing, Campus Services and Harvard University.  Job-Specific Responsibilities: Ensures that properties are maintained to the safety and quality standards established by HUH, for all physical aspects of buildings, systems, and grounds Monitor buildings daily and log activity appropriately to ensure that all systems are maintained in good working order: mechanical systems and equipment, heating, plumbing, electrical, fire protection, fixtures,...

Organizational Context/Position Summary: Engineering & Utilities (E&U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services. This position provides electrical engineering at a senior level for the planning, design, technical support on operation, maintenance, and upgrades of the University’s utility infrastructure which includes electric, steam, hot water and chilled water as well asenergy/building management and utility metering systems. This position shall also perform special short and long-range projects as directed. Duties & Responsibilities: Partners with E&U Leadership to develop, refine, and maintain the campus utility systems. Coordinate with the plans and needs of the University’s Schools and Units. Oversee the installation and relocation of underground utility...

Energy & Facilities (E&F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center.  E&F also provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services.  Within E&F, Engineering & Utilities (E&U) operates and manages energy supplies, district energy plants, and utility infrastructure on the Cambridge/Allston campuses; provides a 24/7 facilities-related call, alarm monitoring, and dispatch center; and provides engineering and technical services.   This position is responsible for the safe and efficient operation of two chilled water plants: a 13,000-ton Central Utility Plant (CUP) and a 7,500-ton satellite Northwest Plant (NWP) that together serve...

The Director of Campus Services Strategic Initiatives & Engagement leads and supports cross-functional efforts to achieve short- and long-term goals that enhance how Campus Services operates, how we serve students, faculty, and researchers, and how our teams positively experience their work. This role weaves together people strategy, business improvement, internal communications, and data-informed decision-making to drive meaningful, measurable change across a diverse and increasingly aligned Campus Services portfolio. Partnering closely with Campus Services leadership, Human Resources, and departmental leaders, the Director: (1) advances a coordinated strategy to ensure Campus Services is a workplace where everyone can thrive, (2) drives high-impact operational improvements aligned with key performance indicators (KPIs), and (3) strengthens communication and connection across teams and throughout Campus Services. Job-Specific Responsibilities: People Strategy &...

Plan and provide professional nursing services and patient care for students, staff, and faculty. Ensure compliance with clinicians’ orders and follow established nursing processes, including patient assessment, nursing diagnosis, planning, intervention and evaluation. Job-Specific Responsibilities: Under the supervision of the Nurse Leader, the Registered Nurse at HUHS works collaboratively with the members of the health care team to support the delivery of care including health maintenance, episodic, acute and chronic care to the adolescent, adult, and older adult population of the University Community. The Registered Nurse utilizes evidence to drive clinical decisions and practice related to individual and population health according to department guidelines, policies and procedures. The Registered Nurse also assists and provides coverage and support to other clinical areas at HUHS as needed.  Clinical Practice and Quality of Care  Assesses and systemically collects any...

Plan and provide professional nursing services and patient care for students, staff, and faculty. Ensure compliance with clinicians’ orders and follow established nursing processes, including patient assessment, nursing diagnosis, planning, intervention and evaluation. Under the supervision of the Nurse Leader, the Registered Nurse at HUHS works collaboratively with the members of the health care team to support the delivery of care including health maintenance, episodic, acute and chronic care to the adolescent, adult, and older adult population of the University Community. The Registered Nurse utilizes evidence to drive clinical decisions and practice related to individual and population health according to department guidelines, policies and procedures. The Registered Nurse also assists and provides coverage and support to other clinical areas at HUHS as needed. Job-Specific Responsibilities: Clinical Practice and Quality of Care  Assesses and systemically collects any...

The Harvard Kennedy School (HKS) is launching an initiative to build the best-in-class research enablement environment for public policy. Over the next two years, the School will pilot and pressure test strategies and solutions addressing the increasing complexity of the research and research compliance environment. This position will directly support this work. As a member of the Research Computing and Data Services (RCDS) team in Library and Research Services (LRS) at the Harvard Kennedy School (HKS) and reporting to the Director of Research Computing and Data Services, the Data Safety Reviewer  will be primarily charged with managing the Data Safety process and queue for the Harvard Kennedy School. You will review and guide Principal Investigators and researchers through the Data Safety research compliance process, advising on research data management best practices that comply with Harvard Research Data Security Policy and the Harvard IT Enterprise Policy while referring...