22 customer experience coordinator jobs found in Cambridge

SUMMARY : Harvard University Graduate School of Design seeks an energetic, unflappable individual to take up the mantle of Public Programs Coordinator in the Department of Communications. The Communications Department handles public programming, publications (Harvard Design Press and Harvard Design Magazine), exhibitions, the GSD’s online presence, and public relations across the school. The Coordinator is a crucial member of the Public Programs team, which produces approximately 50 events per year.  Reporting to the Associate Director of Public Programs, the Public Programs Coordinator provides support in the planning, organization, and assessment of the GSD’s official public programs and acts as the primary on-site staff member for in-person events. Their key duties include event staffing; budget tracking; logistical coordination (incl. travel, catering, setups, audience and speaker inquiries); event-related outreach and social media communications; event webpage creation and...

Harvard Law School’s Office of the Dean seeks an Administrative Coordinator to perform a wide range of administrative duties requiring discretion, attention to detail, and the ability to work effectively as part of a team in a high profile, fast-paced environment. As the Administrative Coordinator, you will:   Support the day-to-day operations of the Dean’s Office by serving as a primary point of contact for phone, email, and in-person inquiries. Help foster a welcoming and professional office environment.  Provide primary calendar and administrative support to one Dean’s Office principal and backup support to other Dean's Office principals, requiring coordination of competing scheduling priorities.   Coordinate financial transactions for the Dean’s Office, including Concur reimbursements, B2P vendor invoices, and PCard and corporate card reconciliations, using Harvard's financial systems.  Process incoming and outgoing mail and other routine office correspondence....

The Office of Physical Resources & Planning (OPRP) provides complete and integrated planning and design services, construction management, and building renewal, maintenance, and operations management to maintain the physical resources of the FAS campus The Building Services Coordinator for the Harvard College Observatory (HCO) Building Operations team is responsible for coordinating a wide range of day-to-day support functions and activities relating to building systems, maintenance, and services of the HCO. Job-Specific Responsibilities: Performs daily inspections of all buildings and mechanical areas, as well as regularly scheduled tours of the Harvard College Observatory. Responsible for coordinating daily maintenance & day-to-day work/work order management system. Coordinates and directs trades and service providers for the day-to-day building system repairs and customer requests. Assists with the coordination and execution of a range of maintenance and...

About the Harvard Graduate School of Design (GSD) The Harvard University Graduate School of Design (GSD) educates leaders in design, research, and scholarship to make a resilient, just, and beautiful world. The GSD offers an unparalleled setting for interaction through the combination of disciplines-architecture, landscape architecture, urban planning and design, design engineering, real estate and housing, including an emerging research program and a robust public program of lectures and exhibitions. The GSD is Harvard's epicenter for scholarship and innovation related to the built environment. Our faculty and students address defining questions across architecture, landscape architecture, urban planning and design, real estate, and design engineering, advancing fields that profoundly influence the human experience. At the GSD, research and teaching drive creative solutions to the world's most urgent challenges, reimagining infrastructure, communities, and cities on a global...

The Digital Banking Manager is a key role responsible for shaping, delivering, and optimizing digital experiences across digital channels. Working under the leadership of VP of Digital Banking, this role blends strategic thinking with hands-on execution- using business analysis, customer insight, and technical understanding to create products that meet member needs, support operational goals, and drive ongoing digital adoption.  Job-Specific Responsibilities: Product Strategy & Roadmap Develop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations. Identify opportunities to enhance digital experiences, streamline journeys, and improve service quality. Conduct competitive analysis and monitor industry trends to inform product decisions. Member Experience and Journey Optimization Lead the creation and refinement of digital member journeys, ensuring they are seamless, intuitive, and accessible across devices....

The American Repertory Theater at Harvard University seeks a highly detail-oriented coordinator to join the A.R.T. development team. The Senior Development Coordinator supports the A.R.T.’s development department including front-line fundraisers and other primary department functions such as board management, campaign prospect research and support, membership events, maintaining governance documentation and other development materials, activities in support of the annual fund and capital campaign submission, and special projects as needed. This position is responsible for assisting the Chief Development Officer (CDO) with day-to-day operations, as well as providing support for the development team. Reporting to the CDO, the Senior Development Coordinator should have a broad range of fundraising and development experience in non-profits working with a volunteer board and donors. The A.R.T. is in the midst of a $250M+ capital campaign for a new building that will open to the public...

Position Summary: Reporting to the Assistant Director of Student Programs & Chaplaincy, the Administrative Coordinator provides administrative and logistical support for the department. This role performs a wide range of complex administrative, financial, and event-support duties. The coordinator acts as the primary financial systems user for the department, supports the Executive Director’s schedule/courses, and manages the administrative lifecycle of Harvard Chaplaincy requirements and student grants.  Principal Duties and Responsibilities: Financial Operations & Systems: Serves as the department's primary power-user for Harvard financial systems. Processes all Concur reimbursements, manages B2P vendor invoices, and holds/reconciles the departmental Corporate Card. Executive, Academic & Fellowship Administration: Provides comprehensive logistical support for the Executive Director's academic courses and the RSEL Fellowship. Maintains all...

SUMMARY: The Harvard Graduate School of Design (GSD) educates design, research, and scholarship leaders to make a resilient, just, and beautiful world. The GSD offers degree programs across a range of design disciplines—architecture, landscape architecture, urban planning, urban design, design engineering, and real estate—as well as advanced research programs that cut across these disciplines and a robust public program of lectures, exhibitions, and publications. The immense variety of people, programs, and ideas at the School sustains a vibrant and rich environment for learning, inquiry, and collaboration, unlike any other design school. For more information about Harvard GSD see:  https://www.gsd.harvard.edu/ .  Reporting to the Controller, the Financial Associate II performs a diverse array of payroll, accounting, and financial support duties, and works closely with staff members throughout the GSD, serving as an information resource and key liaison for financial inquiries....

Responsible for the daily coordination of services performed by a team of skilled Fire mechanics and Electricians, providing fire safety services in facilities located within a generally defined area of the Harvard campus. Installs, maintains, inspects and tests building life-safety equipment and systems, including fire alarm panels, detection and signal devices (smoke and heat detectors, lights and audible alarms), water and chemical-based suppression systems, portable fire extinguishers, fire escapes and hydrants.  Job-Specific Responsibilities: Performs all required installation, maintenance and repair, inspection and testing of life safety equipment in accordance with applicable standards and requirements of the National Fire Protection Association (NFPA), and the Massachusetts State Building Life Safety Codes and/or established compliance requirements of the Authority Having Jurisdiction.  Interprets and updates mechanical plans, drawings and prints as necessary.  Assists...

Reporting to the Director for Residential Dining Operations, the Senior General Manager provides leadership and oversight to the Freshman Dining Hall, Summer School Dining Program and the Fly-By/Grab & Go.  This position has primary responsibility for all operational aspects of a quality dining service program, and for providing maximum customer satisfaction to students, Freshmen Dean, faculty, affiliated departments and University guests.    Job-Specific Responsibilities: Operational Management Lead exempt management team and non-exempt service staff in the overall management of the Freshman Dining Hall, Summer School Dining Program and the Fly-By/Grab & Go; in full compliance with all food, occupational safety rules and regulations and customer service expectations.  Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance...

The Harvard Art Museums, housing one of the largest and most prestigious collections of art in the country, is looking for someone who is successful in development and donor relations to take the next career step and join its creative, energetic and goal-oriented Institutional Advancement (IA) team. Reporting to the Director of Individual Giving, the Major Gifts Officer (MGO) will carry a portfolio of prospects capable of making leadership and major gift level gifts to the Harvard Art Museums. The MGO will conduct personal visits and other meaningful interactions to identify, qualify, cultivate, solicit, and close annual and special gifts at the five, six, and seven-figure level as well as to provide stewardship to their donors. The MGO is responsible for ensuring maximum results by recommending the strategies needed to successfully solicit their portfolio for annual and special gift support. The MGO will create and successfully execute strategies to expand the major gifts...

A world class University sets the table for living and learning engagement by providing a hospitality experience that fosters community, prioritizes health, cultural connection and religious sensitivity, challenges food systems convention, and relentlessly innovates. With a holistic view of welcoming and service, the Director of Residential Dining will shape and guide the Harvard University Dining Services residential dining team in delivering an inclusive, delicious, warm, and friendly experience for students and community members. This individual will be a strategic leader, with excellent interpersonal and communication skills, creating a bridge between daily operational activities and longer-range strategic plans. Harvard University Dining Services’ (HUDS) Residential Dining program, central to Harvard’s House Life and the hub for community building, literally sets the table for the kinds of connections that uniquely happen over a shared meal. Undergraduate dining halls serve...

**Although the position will remain posted until filled, applicants are strongly encouraged to apply by the end of the day on Friday, August 7, 2026.** **This is a 1-year term-limited position with potential for renewal**​​​​​​.  Job Summary: Access Services is dedicated to advancing the mission of Harvard Library by providing exceptional service, fostering a welcoming and inclusive environment that supports academic research and inquiry, and carefully stewarding the University’s collections. Access Services connects the academic community to a broad array of library resources, ensuring equitable access for users with diverse abilities. By collaborating with students, scholars, and professionals, we actively support the teaching and scholarly pursuits of the University, extending our impact to the Harvard community and beyond.  Reporting to the Associate Director of Access Services for Professional School Libraries, the Access Services Manager is a working manager who...

Job Summary: The Director of Events is a senior leadership role responsible for setting the strategic vision, operational direction, and service model for the AA&D Events department. This position leads a high-performing team of event professionals in a large, complex, and fast-paced organization while overseeing a portfolio of high-profile and institutionally significant events that require extensive coordination across AA&D, University partners, and external vendors.  The Director will serve as a strategic partner to senior leaders across the Faculty of Arts and Sciences (FAS), Harvard Alumni Association (HAA), University Development and Advancement Services (UDAS), and the Office of the Vice President for AA&D. This role is responsible for aligning event strategy and execution with institutional priorities, advancing innovative engagement opportunities, guiding internal and u-wide cross-functional planning teams, and ensuring operational excellence across all...

Why join the Harvard Graduate School of Design? The Harvard Graduate School of Design (GSD) educates design, research, and scholarship leaders to make a resilient, just, and beautiful world. The GSD offers degree programs across a range of design disciplines—architecture, landscape architecture, urban planning, urban design, design engineering, and real estate—as well as advanced research programs that cut across these disciplines and a robust public program of lectures, exhibitions, and publications. The immense variety of people, programs, and ideas at the School sustains a vibrant and rich environment for learning, inquiry, and collaboration, unlike any other design school. For more information about Harvard GSD see: https://www.gsd.harvard.edu/ . The GSD is Harvard's epicenter for scholarship and innovation related to the built environment. Our faculty and students address defining questions across architecture, landscape architecture, urban planning and design, real...

The Technical Support Engineer is responsible for the operational execution, stability, and day-to-day health of the Network, infrastructure, services, and supporting systems. This role ensures that IT systems and associated services are reliable, secure, compliant with institutional requirements, and responsive to user needs. This position is a senior individual contributor to the Network Infrastructure team, providing technical support across a diverse portfolio of services including Network Services. Success in this role requires strong operational effectiveness, broad technical depth, excellent customer engagement skills, and the ability to resolve complex technical issues.  This position includes participation in a 24/7 on-call rotation. Job-Specific Responsibilities: Service Context Execute operational support for enterprise services in alignment with TPS and HUIT standards. Provide advanced (Tier 2 / Tier 3) technical support for Network systems, including...

The Office for Sponsored Programs is a department within Harvard University’s Financial Administration (FAD) that is focused on providing high-quality administrative and financial assistance to faculty and other University affiliates performing sponsored research. OSP works with researchers and schools across Harvard to help obtain and negotiate awards from sponsoring agencies, assist with grant proposal preparation, ensure compliance with federal regulations and University policies, provide financial support including financial reporting and billing and collection services, assist with audits, and promote knowledge of sponsored research administration throughout the University research community through training and other educational programs.  As a member of the Office for Sponsored Programs (OSP) Pre-Award Team and its Grants and Contracts Officer Team, the Senior Grants and Contracts Officer (GCO) leads the negotiation of sponsored awards with federal, foundation, industry,...

Job Summary: Reports to the Director of Construction and Capital Programs and works closely with Faculty Affairs and other key departments to develop and implement the annual faculty space plan. Job-Specific Responsibilities: Space Planning and Allocation Develop and recommend space plans for all academic and administrative needs to best position the School to advance the mission for each academic year. Partner with Faculty Affairs to gather faculty office and research space needs and develop a comprehensive annual space allocation plan.  Prepare and recommend the annual faculty space plan to the Chief of Operations for review and approval in coordination with the Academic Dean.  Support faculty recruitment by presenting available office and research space options and facilitating alignment on space plans consistent with campus standards.  Manage the allocation and effective use of office and research space for faculty, including oversight of shared faculty space...

The Teaching and Learning Lab within Teaching and Learning at the Harvard Graduate School of Education is seeking a Learning Designer to lead the design and development of online courses. Under the direction of the Associate Director of Learning Design, the Learning Designer is a creative thinker who is able to envision technological solutions to instructional problems. The Learning Designer will be embedded in teaching teams as they work collaboratively to design and develop digital learning assets – from standalone learning units through fully online courses. The position involves close attention to detail, commitment to a rapid development mindset, and willingness to pitch in to move a project toward completion. The Learning Designer will also lead projects from discovery through delivery, managing timelines, milestones, and stakeholder expectations to ensure high-quality learning solutions are delivered on schedule. This role coordinates cross-functional teams, tracks progress...

Job Summary: Reporting to the Executive Dean, the Associate Dean for Finance and Chief Financial Officer (CFO) is a key member of the Radcliffe Institute’s senior leadership team. The CFO provides vision and direction for the Institute’s overall financial strategy, safeguards its long-term financial sustainability, and advances efficient, effective financial operations in support of Radcliffe’s mission and strategic goals. The Associate Dean for Finance/CFO serves as a principal advisor on strategic planning, long-range financial planning, fundraising, and risk management, and represents the Institute on University-wide committees and working groups. The CFO is accountable for delivering high-quality financial services; producing accurate, timely financial reporting; and ensuring compliance with University policies, internal controls, and applicable laws and regulations, while upholding the highest standards of accuracy, responsiveness, efficiency, and professionalism. As a...

Job Summary: The Electronics Shop Manager provides advanced technical expertise in support of the research and teaching mission of the SEAS/Physics Electronics Shop shared by the Harvard School of Engineering and Applied Sciences (SEAS) and the Department of Physics within the Faculty of Arts and Sciences (FAS). This position serves as a key partner to faculty, researchers, postdoctoral fellows, and students engaged in experimental research requiring custom electronic instrumentation, rapid prototyping, system integration, and specialized technical problem-solving. The role is primarily technical and researcher-facing, with responsibility for consulting on, designing, fabricating, testing, troubleshooting, and refining custom electronic systems and instrumentation for a wide range of research applications. The Electronics Shop Manager also provides operational oversight for shop resources, including equipment, workflows, safety practices, inventory, budget support, and...

Responsible for the daily coordination of services performed by a team of skilled Fire mechanics and Electricians, providing fire safety services in facilities located within a generally defined area of the Harvard campus. Installs, maintains, inspects and tests building life-safety equipment and systems, including fire alarm panels, detection and signal devices (smoke and heat detectors, lights and audible alarms), water and chemical-based suppression systems, portable fire extinguishers, fire escapes and hydrants. Job-Specific Responsibilities: Performs all required installation, maintenance and repair, inspection and testing of life safety equipment in accordance with applicable standards and requirements of the National Fire Protection Association (NFPA), and the Massachusetts State Building Life Safety Codes and/or established compliance requirements of the Authority Having Jurisdiction.  Interprets and updates mechanical plans, drawings and prints as necessary....