79 service associate jobs found in Cambridge

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...

Starting Rate: $24.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Regional Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). This role supports the particular Region by floating to various branches within a designated geographic area where operating needs dictate the additional staff in a branch for a period of time. Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller. This position requires travel to various branch locations within the designated Region. An emphasis is made on placing employees within a specific geography to where they live.  Account Representative Duties: Opens deposit...

The Associate Director, Payroll Operations and Shared Services reports to the Director of Tax, Payroll, and Policy and leads central payroll processing, payroll operations compliance, and consistent payroll service delivery across central and shared services environments. The role serves as the University’s senior payroll operations and compliance subject matter expert, supporting accurate, timely, controlled, and policy-compliant payroll across schools and units.  This position manages the central payroll processing and customer service teams and establishes the standards, controls, escalation paths, training, and performance measures needed to support consistent payroll service delivery across central and emerging shared services environments. As the shared services model evolves, the role is expected to assume expanded direct management and/or functional oversight responsibilities for payroll shared services.  The role partners with Human Resources, school and unit finance...

Job Summary: Lead all facets of program administration for student services, serve as a subject matter expert, and provide counseling for students and student groups. Job-Specific Responsibilities: The Director of Community Engagement serves as a key leadership role within Phillips Brooks House reporting to the Associate Dean of Civic Engagement and Service. They oversee programs related to summer fellowship experiences, winter break volunteer opportunities, and post-graduate public service opportunities for current Harvard undergraduates and recent graduates in the public interest sector. These programs focus extensively on student development, building community partnerships, and alumni/ae engagement. Harvard College provides support to a wide range of community service organizations, alumni/ae Clubs, Shared Interest Groups (SIGs), and public service initiatives Duties and Responsibilities Core Program Oversight: Oversees winter break and summer programs....

Job Summary: Manage assessment needs of the student body and the organization of educational, social and cultural activities. Job Specific Responsibilities Reporting to the Senior Associate Director of Employer Engagement and Operations at the Mignone Center for Career Success (MCS). Work independently and collaboratively with the Employer Engagement Team, providing a breadth of services to encourage and support employer engagement and connection with students from Harvard College, Harvard Kenneth C. Griffin Graduate School of Arts & Sciences, and Harvard Extension School degree-granting programs. Within the larger Employer Engagement team, focus on outreach to new employers to increase opportunities for Harvard students, including growing job and internship postings, employer career fair participation, etc.  Office-wide, oversee MCS’s Symplicity career services management platform, Crimson Careers, as well as other vendor platforms and resources. Lead employer...

Under the direction of the Director of Residential Dining Operations, the Floating Assistant Manager provides support and oversight to a single or double operation. This position will be assigned to any of HUDS operations as needed.   This position supports the Unit or General Manager in ensuring all operational aspects of the business (includes catering and board program as applicable) are executed smoothly and for providing maximum customer satisfaction to students, faculty, House Masters, University clients and guests.    Job-Specific Responsibilities: Operational Management Lead a team of non-exempt service staff in the overall management of a residential or retail dining operation in full compliance with all food, occupational safety rules and regulations and customer service expectations.  Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and...

Job Summary Research, design, document, implement, configure, and validate solutions to business needs. Solve highly complex technical problems. May manage multiple projects simultaneously. Reporting to an Associate Director on the Research Administration and Compliance Systems team to deliver software solutions to the research administration and research compliance community. Harvard’s research portfolio relies on a set of software applications, both custom and vendor-provided, supporting the research life cycle. The team is responsible for designing and enhancing those IT systems and supporting the academic and administrative staff to manage their research projects. The Senior Business Analyst supports the service delivery of systems, solutions, and services with a focus on the vendor-provided application for effort reporting, ecrt, and a Harvard custom research administration portal supporting administration and compliance to do lists, action items, and financial management....

Job Summary: Lead financial operations and planning for the department/unit that may include payroll, accounting, accounts payable/receivable, procurement, capital projects, endowment funding, research administration, or other function.   Job-Specific Responsibilities: The Associate Director of Research Core Finance and Compliance partners with the Director Research Core Finance and Compliance to provide strategic financial leadership, oversight, and compliance support for FAS Science service centers and recharge facilities. The Associate Director serves as a key financial resource to core facility directors, divisional leadership, and other stakeholders, ensuring sound financial management, transparent reporting, and compliance with University and federal requirements. Key responsibilities include: Partners with the Director to lead financial planning, budgeting, forecasting, reporting, and analysis for FAS Science service centers and recharge facilities. Provides...

Job Summary: The CSO seeks a Senior Coordinator, Recruitment and Employer Relations  to serve as the operational engine behind the Office's employer partnership and recruitment programming portfolio. Reporting to the Associate Director for Recruitment and Employer Relations, this role owns the systems, logistics, data, and day-to-day partner communication that allow HGSE to build and sustain relationships with hundreds of employers, faculty researchers, and community organizations each year. The Senior Coordinator is also a critical part of the larger Career Services team, providing career coaching and advising to students and alumni, participating in and supporting CSO general programming, and engaging with cross-functional collaborations across the School. This position is well suited to a candidate who excels at relationship building, takes ownership of the details, and wants to grow into a career services or employer relations career path. The successful candidate will be...

The Senior Project Manager leads project execution and supports business operations for a defined subset of Technology Partner Services, including Platform Services.  This role ensures that services and initiatives within this portfolio are well-managed and operationally disciplined. The Senior PM partners closely with the Associate Director of Operational Excellence, service owners, and senior leaders to translate priorities into executable plans, track delivery, manage risk, and improve operational consistency.  This role is primarily execution-focused, providing structure, coordination, and operational rigor that enables senior leaders to focus on strategy and service ownership. Job-Specific Responsibilities: Project and Portfolio Management Manage a portfolio of initiatives and maintain visibility into: Project status and milestones Dependencies and risks Resource and capacity constraints Support governance processes by: Preparing status reporting Tracking...

The Harvard Alumni Association seeks an administrative professional to join the fast-paced and dynamic  Alumni Clubs and Shared Interest Groups (SIGs) team of ten. This full-time, non-exempt position serves as a key administrator reporting to the assistant director of Clubs and SIGs and supporting the work of the larger Clubs and SIGs team. As the general point of alumni contact for the team, the alumni relations assistant (ARA) delivers excellent customer service to alumni and volunteer inquiries. The ARA engages frequently with internal and external constituents always representing the HAA in a professional manner. The candidate will have strong attention to detail and accuracy, is highly organized, and takes a proactive approach to supporting and anticipating the needs of the team. The candidate is thoughtful when corresponding with alumni volunteers to understand the full scope of their inquiry and provide the resources to address their needs. The successful candidate is...

The Sponsored Programs Manager will play a central role in the delivery of Research Administration Office (RAO) services, which encompass the entire grant management lifecycle from proposal development to award management to final reporting and closeout. With limited supervision, the Sponsored Programs Manager will oversee (1) the strategic review and approval of sponsored grant and contract proposals and (2) a subset of post-award monitoring and reporting activities, to ensure compliance with HKS, Harvard University, and sponsor policies. Responsible for a portfolio of HKS research centers, this position will serve as a central liaison between HKS faculty/staff and Harvard’s central offices, including the Office of Sponsored Programs (OSP), Global Support Services (GSS), Office of the Vice Provost for Research (OVPR), Office of the General Council (OGC), and Risk Management and Audit Services (RMAS). The position will report to an Associate Director. The Research Administration...

Job Summary  Reporting to the Director of Talent Acquisition for Harvard Central Administration (CADM), supporting the Campus Operations and Safety client group, the Associate Director of Talent Acquisition provides strategic and operational leadership for the talent acquisition function supporting multiple CADM client groups. This role sets the overall recruiting strategy, oversees a team of Talent Consultants and Coordinators, and is accountable for service quality, consistency, and results across the portfolio.  The Associate Director partners closely with CADM and University leadership on workforce planning, labor market strategy, and employer branding. The role leads executive and other complex searches, manages key relationships and systems, and drives the development of scalable processes and metrics to meet current and future staffing needs. Leads end‑to‑end recruiting strategy for a complex client group, developing tailored, high‑touch sourcing and selection...

Reporting to the Associate Director, CRM Consulting Services, the Salesforce Administrator supports the service delivery of a fast-growing university-wide internal CRM consulting service. This is an excellent opportunity to hone and expand Salesforce administration skills while working for multiple internal customers with multiple Salesforce orgs, all using the platform in different ways. The Salesforce Administrator will be responsible for fielding requests from these customers, working with the team's Business Analyst, the Associate Director, and other team members to design solutions, implementing those solutions according to team best practices, and then working with customers to measure impact and success. Along with internal and external Business Analysts and Project Managers, the Salesforce Administrator will be a primary point of contact for the ongoing support and system enhancement needs of the Consulting Service's customers. As such this position requires the ability to...

Harvard seeks an innovative and experienced fundraising leader and strategic thinker to oversee University Development within AA&D, including corporate and foundation relations, international philanthropy, priorities & initiatives, and principal gifts ($10M-$100M).  Reporting to the Associate Vice President for University Development and Advancement Solutions (UDAS), the Senior Executive Director will serve as a member of the UDAS senior leadership team and work in close coordination with senior academic and development leaders across Harvard. They will develop, implement, and oversee a proactive fundraising strategy to advance University priorities, which include School-based priorities as well as central and University-wide priorities as defined by the President and Provost, while ensuring excellent donor relationship management. A successful candidate will have demonstrated success in developing or implementing rigorous data-informed approaches to grow fundraising, with...

The Associate Director, IT Portfolio & Demand Management leads Harvard Kennedy School IT's (HKSIT) department-wide portfolio governance, demand-management, and quarterly planning practices. Working closely with the CIO, Director of Strategy & Innovation, and HKSIT leadership, the role translates School and departmental priorities into an integrated portfolio spanning strategic initiatives, projects, major operational commitments, service improvements, and approved institutional demand. Across this portfolio, commitments are clearly defined with accountable owners, expected outcomes, target dates, dependencies, capacity decisions, and regular executive review. The Associate Director maintains the authoritative view of HKSIT’s material active and proposed work, establishes consistent standards for planning and status reporting, identifies stalled or at-risk commitments, and ensures unresolved issues are brought forward for timely leadership action. The role facilitates...

Job Summary: Provide strategic direction, leadership and guidance. Direct academic affairs operation including faculty support, curriculum management and training. Job-Specific Responsibilities: Reporting to the Associate Dean of Undergraduate Education, Academic Programs and Policy in the Office of Undergraduate Education, the Senior Assistant Dean of Undergraduate Education is a high-level administrative and leadership role responsible for providing strategic direction for the Harvard College undergraduate curriculum. Working as a member of a group of administrative leaders in units that report to the Dean of Undergraduate Education, the Senior Assistant Dean is centrally involved in the administration of policy concerning the undergraduate academic program, especially as it impacts pedagogy and curricular support for faculty and special academic programs. The Senior Assistant Dean partners with faculty to provide administrative and strategic governance for flagship...

Job Summary: The Office for the Arts at Harvard (OFA) supports student engagement in the arts and integrates the arts into university life. Through its programs and services, the OFA teaches and mentors, fosters student artmaking across all disciplines and abilities, connects students to accomplished artists, and creates inclusive communities that celebrate the rich diversity of Harvard College. By supporting the development of students as artists and cultural stewards, the OFA enriches society and shapes communities in which the arts are a vital part of life.  The OFA is dedicated to building a diverse community of individuals committed to contributing to an inclusive environment. Applicants from underrepresented populations are strongly encouraged to apply. The Manager, Harvard Arts Festival and Special Events, reports to the Associate Director for Creative Productions.  Under the guidance of the Director of the OFA and the Associate Director for Artist Engagement, the...

The Assistant Dean for Ministry Studies and Chaplaincy Education provides leadership for clinical education in chaplaincy and spiritual care within the Office of Ministry Studies (OMS), responsible for developing, launching, administering, and sustaining a school-based Clinical Pastoral Education (CPE) program for HDS students. Reporting to the Associate Dean for Ministry Studies and in collaboration with the Assistant Dean for Multireligious Ministry and other HDS colleagues, the incumbent will develop an innovative CPE program suited to HDS's multireligious educational context and the diverse vocational pathways pursued by its students. The program will provide rigorous clinical education and supervised formation in spiritual care across institutional and community settings. The Assistant Dean will serve as the educational and administrative leader of the CPE program, responsible for program design, curriculum development, accreditation and compliance, clinical partnerships,...

SUMMARY Reporting to the Director of Enrollment Services, this position is responsible for the management, planning, and implementation of registrar operations including maintenance of the student information system, production of data, tuition and billing, queries and reports, and general system coordination. This position will evaluate research, and report on opportunities to enhance services and streamline procedures.  TYPICAL DUTIES AND RESPONSIBILITIES Registration and Enrollment Oversees registration by developing, executing, documenting, and evaluating policies and procedures. Ensures that academic policies and procedures are enforced, and proper records are maintained. Recommends changes to the student handbook and student policies each academic year. Works with the Student Life staff on any appropriate policy changes. Manages the ID Card Distribution Process. Monitors the general registrar email inbox, responding to inquiries appropriately and effectively....

The Office of the University Marshal seeks a highly organized, diplomatic, and service-oriented administrator to manage the day-to-day operations and visitor coordination of the Marshal’s Office. The Marshal’s Office coordinates visiting dignitaries and international delegations, oversees Harvard traditions and ceremonies such as Commencement, and delivers resources and services so that guests to campus and those who represent Harvard can experience the welcoming, inclusive, and dynamic University that is Harvard. The Assistant University Marshal, Administration and Operations plays a key role in ensuring the office runs efficiently, organizing visits and events, tracking invitations and related correspondence across the University, and supporting the work of the University Marshal and other office staff. This position is both strategic and hands-on, requiring sound judgment, discretion, and demonstrated leadership experience, as well as a willingness to engage directly in any task...

Join the Environmental Health & Safety (EHS) team at Harvard University and help champion a culture of safety across research facilities. As a Health Physicist and key member of the Radiation Safety Services team, you will serve as a subject matter expert, providing professional guidance on the safe use of ionizing and non-ionizing radiation. In this collaborative role, you will partner directly with researchers to find safe, practical solutions that support their scientific objectives while ensuring regulatory compliance. We are looking for an engaging, service-oriented professional who can communicate effectively across all levels of the University. Work Schedule: This role requires an in-person presence on the Cambridge and Longwood campuses to support laboratories. This is a full-time (40 hours/week) position with flexibility based on operational needs and scheduled laboratory support. Job-Specific Responsibilities   Mentorship & Technical Leadership: Provide...