5 senior customer success manager jobs found in Cleveland, OH

Location: 127 Public Square, Cleveland Ohio Job Summary Key’s Commercial Bank is seeking a Senior Product Manager, Merchant to lead the strategic planning, development, and management of merchant processing products and client service experiences. This role serves as a core steward of the merchant product portfolio, shaping business strategy, driving commercialization, and delivering profitable growth across small business and micro‑merchant segments. The Sr. Product Manager is accountable for defining and executing product strategy and financial plans, including performance forecasting, profitability outcomes, and portfolio goals. This role partners closely with internal stakeholders, strategic vendors, and external customers to deliver scalable, compliant, and differentiated merchant solutions. Essential Functions Develop deep expertise in Fiserv and third-party product platforms and configuration requirements Design, document, and execute scalable product...

Location: 127 Public Square, Cleveland Ohio Job Summary The Analyst, Portfolio Management is an individual contributor responsible for supporting the Portfolio Management team in their financial analysis and preparation of underwriting documents to support multimillion-dollar corporate credit requests that grow funded assets and Key's client base, while maintaining asset quality within a moderate risk profile. These requests include obtaining initial approval for new credit exposure (e.g., revolving credit facilities, term loans, leases, foreign exchange products, derivatives products, and other ancillary products) and amendments to existing exposure. The Analyst also assists the team with ongoing credit monitoring and risk rating of corporate clients and gathering and supporting the review of legal documentation. This individual should demonstrate emerging leadership skills within credit underwriting and portfolio management; they may work independently on assigned tasks,...

Location: 127 Public Square, Cleveland Ohio ABOUT KEYBANK REAL ESTATE CAPITAL KeyBank Real Estate Capital is one of the nation's premier commercial real estate finance platforms, offering a comprehensive suite of debt and equity solutions for multifamily and commercial properties. Our Commercial Mortgage Group (CMG) is a top-tier Fannie Mae DUS® and Freddie Mac Optigo® lender with a proven track record of originating, underwriting, and servicing Agency multifamily loans nationwide. Backed by KeyCorp's balance sheet strength and national reach, CMG delivers competitive execution, deep market expertise, and a commitment to excellence on every transaction. We are growing our Agency production significantly and seeking talented professionals who thrive in a high-volume, high-performance environment. JOB BRIEF (PURPOSE) The Agency Underwriter and Senior Underwriter is a high-impact individual contributor responsible for performing comprehensive due diligence and underwriting of...

Location: 127 Public Square, Cleveland Ohio Job Summary Enterprise Payments is the fastest growing business segment in KeyBank, encompassing a leading commercial card, merchant, FX, liquidity, and fintech product set across a wide array of industry verticals and client segments. Our solutions are the software and payments engine that allows businesses to tackle their unique challenges and better engage with their customers—from a mom and pop restaurant, all the way to a publicly traded company. When a business chooses to bank with Key, we can bring not only the bank to the client, but we can also offer innovation and consultative expertise with the help of our fintech products and partnerships to take our clients’ banking experience to the next level. The DACA (Deposit Account Control Agreement) Product Associate is responsible for assisting in DACA product planning, product management, and DACA risk. This role supports the execution of the overall business strategy,...

Location: 127 Public Square, Cleveland Ohio ABOUT KEYBANK REAL ESTATE CAPITAL KeyBank Real Estate Capital is one of the nation's leading commercial real estate finance platforms, offering a full range of debt and equity solutions across multiple property types. Our Commercial Mortgage Group (CMG) is a top-tier FHA lender with a proven track record of originating and servicing FHA-insured healthcare loans under HUD's Section 232 Program. We are committed to delivering exceptional client service while maintaining a disciplined, risk-conscious approach to every transaction. JOB BRIEF (PURPOSE) As an FHA Senior Underwriter – LEAN, you will lead the underwriting and execution of complex FHA-insured healthcare transactions under HUD's Section 232 Program, including 232/223(f) acquisitions and refinances, and 223(a)(7) refinances. Eligible property types include skilled nursing facilities, assisted living facilities, memory care communities, intermediate care facilities, and...