Full time
S&P Global
Dallas, TX
About the Role: Grade Level (for internal use): 10 Company Name: Markit North America, Inc. Job Title: Specialist, IT Service Operations Location: 5430 LBJ Freeway, Dallas, TX 75240 (Hybrid work schedule. On days not in office, telecommuting permitted within normal commuting distance of Dallas, TX office) Job Duties: Markit North America, Inc. seeks a Specialist, IT Service Operations to provide advanced support and consultancy services for the resolution of corporate actions software and data issues for regulated financial clients. Provide direct client support through phone, email, and JIRA platforms to resolve business as usual (BAU) issues and inquiries within defined service level timelines (ETAs). Log, track, and manage incidents reporting in JIRA, ensuring audit ready documentation, accurate impact assessment, prioritization, and risk evaluation through to resolution. Coordinate with internal teams and external partners for escalated issues, managing incidents...