Full time
Providence
Lubbock, TX, USA
Hospitality Concierge The Hospitality Concierge is the welcoming heartbeat of the campus— delivering true second‑mile service by creating an inclusive, patient‑centric experience that lives our promise: “Know me. Care for me. Ease my way.” As the very first point of contact, the Hospitality Concierge sets the tone with warmth, professionalism, and calm confidence, guiding patients, guests, and caregivers through every step of their visit. Armed with expert knowledge of hospital services, campus layout, and the surrounding community, they seamlessly provide wayfinding, access support, and real‑time problem solving —often going above and beyond with personal escorts, thoughtful follow‑through, and proactive “see something, say something” care. From triaging operational issues and collaborating with partners across the ministry, to supporting emergency readiness and ensuring policy compliance, the Hospitality Concierge keeps the Emergency Department & the main entrance...