2 senior customer success manager jobs found in McLean

Manager - Strategic Learning & Knowledge Consultant (Hybrid) Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to solve problems and enable brand defining experiences for millions of customers. We’re a team of learning, knowledge, technology, and data experts who are passionate about enabling agent performance through innovative skill development and content solutions. To transform the learning and knowledge experience, maximize our impact, and enable data-driven, tech-centric learning in the flow of work, we are seeking a Learning & Knowledge Consultant.    Our optimal candidate  can seamlessly translate strategic business objectives and intent into impactful  learning and knowledge solutions and learner centered experiences. Whether your background is in business, program/product management, or learning strategy, your ability to build alignment and drive...

Manager, Cyber Risk & Analysis Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, software quality, and data management.  This role sits at the intersection of cybersecurity and privacy in support of the Governance Risk and Compliance International Risk team. The individual will ensure alignment between global regulatory expectations and implemented security controls to support recent mergers and acquisitions. Success hinges on your ability to work independently, navigate ambiguity ("gray areas"), and build enterprise-wide rapport. You will act as a trusted advisor, using your technical expertise to provide sound, experience-based...