29 service associate jobs found in McLean

Principal Associate, Cyber Risk & Analysis At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We want you to be curious and ask “what if?” Capital One started as an information strategy company that specialized in credit cards, and we have become one of the most impactful and disruptive players in the industry As part of the Cyber organization, you will build, operate, and continuously evolve the tooling that keeps a threat landscape current for every enrolled asset in the enterprise portfolio. You won't just consume intelligence, you will design and implement the systems that produce it. You will serve as the subject matter expert bridging threat intelligence, security engineering, and AI-driven automation, delivering a capability that every security team in the enterprise depends on before they begin an assessment. Roles and Responsibilities Design, build,...

Principal Associate, Leadership and Enterprise Experiences Facilitator Capital One’s Enterprise Learning & Development (L&D) organization is seeking an expert facilitator to independently own high-stakes enterprise learning experiences Facilitation delivery is the core of this role: you’ll adapt and deliver enterprise learning content  for complex, cross-functional, and high-stakes audiences, operating autonomously in ambiguous situations. You’ll serve as a trusted facilitation partner within your program or content area, translating what you see in the room into insight that strengthens learning products, standards, and practices. The Ideal Candidate Is… A Trusted Facilitation Partner: You act as a trusted partner within your program or content area, leading high-stakes enterprise learning experiences. An Expert Practitioner: You bring subject matter expertise in your assigned content area(s), dynamically adapting your delivery to complex,...

Sr. Associate, Learning Operations & Program Execution We are seeking a highly organized, proactive Learning Operations & Program Execution Associate to provide end-to-end logistical support for our Leadership and Competency learning portfolios. This role is the "engine room" of our most visible programs, including our Enterprise Differential programs and the Leadership Lighthouse speaker series. As a sr. associate on this team, you will be responsible for the seamless execution of both virtual and in-person learning events. You are someone who loves a checklist, thrives in the details, and exercises sound judgment when priorities shift, ensuring that every associate and senior stakeholder has a flawless experience from the moment they receive a calendar invite to the moment they finish their final session. Key Responsibilities 1. Program Execution & Live Support Partner with other program managers and across L&D to ensure the programs...

Principal Associate, Underwriting, Portfolio, and Loan Management Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment (CI&I), Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future. Community Finance builds inclusive, thriving resident-centered communities that catalyze opportunity and promote well-being. The team originates debt and invests in the low income housing tax credit through proprietary and multi-investor fund structures. The...

Financial Crimes Specialist Job Description   The qualified candidate will support various Anti-Money Laundering (AML) processes for our various lines of business, which might include suspicious activity investigations, reporting, enhanced due diligence, or other AML processes. Our ideal candidate would possess AML or investigation/research experience.  In addition, strong written communication skills are highly desired. The candidate will work closely with management to ensure critical functions are fulfilled timely and accurately. This role does not include regular supervisory responsibilities. Responsibilities: Review system generated alerts to assess presence of illicit activity that may require reporting based on Bank Secrecy Act (BSA)/AML requirements, conduct research as required, and document detailed results in written format Review system generated alerts, ad hoc alerts and departmental referrals, and address other applicable AML processes in...

Senior Associate, Multilingual Process Management The Enterprise Language Accessibility (ELA) team is a horizontal function responsible for servicing multilingual needs across the enterprise. It supports customer touchpoints by working with partners across the company’s diversified lines of business.  We are seeking a highly organized and detail-oriented Process Manager to join our team. This is a specialized role that bridges translation industry knowledge with robust project management expertise. You will be responsible for driving the end-to-end delivery of high-quality translation content across the enterprise, ensuring seamless communication, and optimizing operational processes. Key Responsibilities Oversee and ensure the consistent delivery of high-quality translation services across the organization. Apply and enforce standardized processes and tools to maintain excellence in all translation projects. Identify opportunities for and...

Senior Associate, Change Management Process Manager | Retail Bank We are seeking a highly motivated and detail-oriented professional to join our START team as a Change Management Process Manager. A successful candidate in this role is a proactive problem-solver with exceptional organizational skills, capable of navigating a fast-paced environment while managing complex stakeholder expectations. As a Sr. Associate, you will be the backbone of the START process, ensuring that change initiatives—ranging from testing to major projects—move through our ecosystem seamlessly. You will act as a Knack SME, a process advisor, and a critical bridge between Product Managers, Developers, and Risk partners to ensure every initiative is well-managed. Tasks & Key Responsibilities include: Process Execution & Intake Management: Validate and manage high-priority intakes (Testing and, Projects). Perform reviews of audiences, appropriate dates and requirements to ensure all...

Regulatory Affairs Operations & Reporting Associate Capital One, a Fortune 100 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company - and a great place to work. Capital One’s Regulatory Affairs function is responsible for managing all interactions with Federal Banking Regulators. We provide key advisory consulting to senior management on supervision and emerging regulatory trends, while championing risk management thought leadership. The Reporting, Operations, and Analytics...

Community Finance (CF) Loan and Equity Administration Servicing - Senior Associate Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives.  Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future. Capital One’s Community Finance team originates debt and equity to support affordable housing development. Community Finance provides debt financing and invests in low-income housing credits through proprietary and multi-fund equity fund structures. The Loan...

Community Finance (CF) Loan and Equity Administration Servicing -Principal Associate Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives.  Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future. Capital One’s Community Finance team originates debt and equity to support affordable housing development. Community Finance provides debt financing and invests in low-income housing credits through proprietary and multi-fund equity fund structures. The...

Community Finance (CF) Loan and Equity Administration Servicing - Associate Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives.  Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future. Capital One’s Community Finance team originates debt and equity to support affordable housing development. Community Finance provides debt financing and invests in low-income housing credits through proprietary and multi-fund equity fund structures. The Loan Equity...

Senior Associate -Horizontal HRBP - Enterprise Risk Are you interested in joining a team of best-in-class HR business partner leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One...

Cyber Governance and Risk Management, Cyber Tool Assessor - Principal Associate Security is essential to what we do at Capital One, from protecting customer data to the associate experience. As a Cyber Risk Manager within the Governance and Risk division, you see security as an innovation enabler and differentiator, not a step in the compliance process. You thrive working with business and technology partners to achieve goals and objectives in a secure manner. You’re constantly looking for ways to leverage modern technology architectures. You enjoy solving tough cybersecurity problems in an iterative, team environment. You are pragmatic and practical in your understanding of software development and IT operations, and have experience with industry risk frameworks and models. You possess a technical understanding of software engineering best practices, cloud infrastructure, security scanning and detection tools, and tool configuration management. This knowledge will help...

Process Coordinator II - Governance, Valuations & Innovation Capital One’s Governance, Valuations, & Innovation (GV&I) Team is a second line of defense function housed within the Credit Risk & Analytics (CR&A) Division. CR&A is responsible for Risk Governance, Risk Appetite, Credit Risk Policy, and Assurance Exam Management activities for the Commercial Bank. The team’s contribution is critical in providing a foundation for sound risk management practices, complying with internal policies and regulations, and exhibiting the overall culture of Capital One. At Capital One, you will find an environment that inspires a can-do-anything spirit with a multitude of supportive resources. Better still, you will find managers who encourage you to be your best in all areas of your life. GV&I is seeking a Process Coordinator-level associate to manage and monitor the Real Estate appraisal procurement process. The associate will be a core member of the...

Principal Process Manager - SDLC (Enterprise Platforms Technology) As a Principal Associate Process Manager, responsibilities will include documenting, monitoring and controlling critical process points as defined by business policies and standards. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects. This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process improvement projects. Knowledge...

Sr. Director, HR Business Partner Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and one...

Director, Regional Relationship Manager As a Director, Regional Relationship Manager with Capital One Auto, you have an amazing opportunity to manage a Regional Buying Center and team of Inside Sales Managers.  We are excited to build the next generation on sound practices and values so that our philosophy can transcend into our products and services.  We hope you join our tremendous team that has helped change our industry for the better. General Responsibilities: Provides primary management and oversight to Regional Buying Center by ensuring sales protocol is followed and business results are maximized Responsible for coaching of a high-performance sales team of up to 3-4 Sr. Relationship Managers to meet and exceed all critical sales performance objectives Responsible for coordinating activities and partnering with Sales Management team to obtain maximum efficiencies in production. Must possess a well-developed capacity to analyze and organize a sales team of...

Senior Platform Engineer, Workday Financials Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Workday Engineers who are passionate about developing highly-resilient, fundamentally-sound objects to support the Finance technology driving Capital One. As part of a team that’s leading the next wave of disruption on a whole new scale, you will play an integral part in advancing Capital One’s Finance Technology ecosystem and culture of technical excellence. You will champion automation of functional and technical processes and bring your expertise to drive innovative solutions. General Responsibilities: Work with product owners to understand desired application...

Dealer Success Manager Coach As a Dealer Success Manager People Leader with Capital One Auto, you’ll have an amazing opportunity to train, coach, motivate, share winning best practices and improve processes within our Sales Organization while working directly with our Outside Sales partners around the country. In this role, you will also serve as a People Leader, directly managing Dealer Success Managers to ensure their success in the role and holding the ultimate responsibility for your team's overall performance. This position reports directly to the Regional President and requires close collaboration with the Regional Sales Manager, Regional Relationship Manager, and the broader POD teams. This cohesive partnership is essential to delivering exceptional service to our Dealer customers. We are excited to be growing our team to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our...

Senior Platform Engineer, Workday (Workday Studio) Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Workday Engineers who are passionate about developing highly-resilient, fundamentally-sound objects to support the Human Resource technology driving Capital One. As part of a team that’s leading the next wave of disruption on a whole new scale, you will play an integral part in advancing Capital One’s Human Resource Technology ecosystem and culture of technical excellence. You will champion automation of functional and technical processes and bring your expertise to drive innovative solutions. General Responsibilities: Work with product owners to...

Senior Legal Specialist - Card Litigation The Legal Department is seeking an experienced paralegal (known as “Legal Specialist” at Capital One) to assist in managing defensive litigation for the Card Litigation portfolio. The Senior Legal Specialist will report to a lawyer on the card  litigation team and manage a portfolio of litigation matters. Each role will involve interaction with internal business associates and with internal and external legal counsel. Job responsibilities will include: Reviewing and analyzing defensive litigation matters  Analyzing complaints, significant matters, motions, discovery, disputes, and fraud claims Performing research to independently gather internal documents and information relevant to cases Maintaining litigation case files, including pleadings, discovery, and correspondence  Supporting internal and external legal counsel in identifying relevant account information and developing litigation strategies...

Cyber Third Party Risk Reduction (CTPRR) Senior Manager, Operations Manager The Cyber Third Party Risk Reduction (CTPRR) program defines the framework for the management of information security risks with third party engagements, supports contracting, conducts assessments, and ongoing finding remediation of third parties supporting Capital One.  We are seeking a highly organized, analytical, and proactive CTRPP Operations Lead to oversee the day-to-day execution and continuous improvement of our third-party risk management lifecycle. In this role, you will bridge the gap between risk strategy and operational execution. You will lead the team responsible for the identification, documentation, reporting, and mitigation of realized cybersecurity risk through contracting, ongoing monitoring and risk remediation, ensuring that third-party relationships comply with internal policies and external regulatory requirements. The ideal candidate thrives on optimizing...

Manager - Strategic Learning & Knowledge Consultant (Hybrid) Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to solve problems and enable brand defining experiences for millions of customers. We’re a team of learning, knowledge, technology, and data experts who are passionate about enabling agent performance through innovative skill development and content solutions. To transform the learning and knowledge experience, maximize our impact, and enable data-driven, tech-centric learning in the flow of work, we are seeking a Learning & Knowledge Consultant.    Our optimal candidate  can seamlessly translate strategic business objectives and intent into impactful  learning and knowledge solutions and learner centered experiences. Whether your background is in business, program/product management, or learning strategy, your ability to build alignment and drive...

Senior Manager, HR Business Partner- Customer Channels   Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership.If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One...