1 customer service agent jobs found in McLean

Senior Director - Experience & Insight, Credit Card Customer Experience (Hybrid) Capital One is seeking a Senior Director of Experience & Insight for its global Credit Card Customer Experience organization. It is one of the largest communities within the company, and this organization encompasses more than 16,000 Capital One and outside vendor contact center agents.  The group assists customers with a wide variety of important activities, including but not limited to account servicing, dispute resolution, and leadership development. We are seeking a highly strategic and experienced Senior Director of Experience to lead the overall customer experience monitoring and insight generation strategy for our global Customer Channels Operations function. This pivotal role will be responsible for designing, implementing, and managing a comprehensive ecosystem to improve customer experience. To do that, this leader will be expected to define world-class customer experiences,...