10 customer service jobs found in New York

Shape the future of employee experience by immersing yourself in the UX design of agentic AI and digital communication experiences, empowering over 320,000+ employees to supercharge their productivity and growth.  As an Experience Design Associate in the Employee Experience team, you will play a crucial role in shaping and detailing our self-service products and services within the broader user journey. Leveraging your developing and advanced knowledge of experience design principles, design, AI, and research best practices, you will collaborate with senior UX leads and cross-functional teams to execute tasks and projects that align with established policies and procedures. Your work will directly impact mid-sized features or small collections of features, ensuring innovative, inclusive, and accessible solutions for a diverse range of users. As a core contributor, you will blend user needs with business goals in the dynamic environment of financial services,...

As part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money and assets. We tackle complex challenges at every stage of the payment lifecycle and our industry-leading solutions facilitate seamless transactions across borders, industries and platforms.  Operating in over 160 countries and handling more than 120 currencies, we are the largest processor of USD payments, with a daily transaction volume of $10 trillion. As a Sr. Associate Applied AI/ML Scientist within our Payment Solutions team, you will be instrumental in utilizing artificial intelligence and machine learning technologies to augment our payment solutions and stimulate business expansion. Your role will involve researching, experimenting, developing, and transitioning high-quality machine learning models, services, and platforms into production to streamline payment processes,...

Play a vital role in shaping the future of an iconic company and make a direct impact in a dynamic environment designed for top achievers. As a Senior Software Engineering Manager at JPMorgan Chase within the Consumer & Community Banking on the Partner Channel team within Card, you will be responsible for developing high-quality code and building solutions that enhance partner experiences and expand our customer value proposition. Your expertise in application design, solutions architecting, development, and testing will be utilized to set strategic technical direction and solve complex problems. Leading engineering team, you will ensure the delivery of business, product, and technology-promote initiatives, while also building proof-of-concept & simulation applications to validate partner solutions. Your role will be pivotal in aligning business strategy with technical execution, ensuring partner initiatives comply with firm-wide risk & architecture guidelines....

Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.     As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an engaging, consultative client experience for brands and agencies by delivering value through our Chase Offers platform. If you have experience building and leading high performance account management teams, excellent organization and communication skills, and...

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.  Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts – helping clients achieve their financial goals. Job Responsibilities Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them...

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service.  Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts – helping clients achieve their financial goals. Job Responsibilities Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them...

The Corporate Development team at JP Morgan Chase is broadly responsible for strategic partnerships, acquisitions, and investments across the firm's consumer lines of business – including the Consumer Bank, Business Bank, Wealth Management, Card Services, Connected Commerce, Home Lending, and Auto Lending. These transactions are critical to the firm's ability to execute on its core strategies and meet the needs of our customers in a rapidly changing financial services ecosystem. Acquisitions and partnerships are integral to Chase's ongoing business strategy, enabling us to better serve our customers. The Corporate Development Integrations team is tasked with integrating partner companies with JPMorgan Chase, realizing business values through product, client, technology, operations, and controls. This team leads multi-year integration programs, collaborating with business and functional leaders to execute integration plans across the organization.   As a Vice President on the...

Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products. As a Senior Lead Software Engineer at JPMorganChase within the Connected Commerce Proprietary Wallets domain, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications. The Proprietary Wallets and Lending Innovation organization is a team of highly skilled technologists focused on delivering cutting-edge payment experiences and platforms. We’re transforming the buying and selling experiences for millions of our customers and nurturing the growth of digital payments. Job responsibilities Regularly...

Embrace your passion for product analysis and fast-paced learning by joining our dynamic product team. Gain valuable experience in requirements gathering and research, while shaping an exciting career with one of the world's most iconic financial companies.    As a Product Analyst within Digital, Data, & Distribution, you collaborate closely with the Product team to deliver insights and data that support a product within a specific function, such as an application, system, or discipline. You will gain exposure to product management, product delivery, and product portfolio operations, equipping you for a successful career at JPMorgan Chase.   Job responsibilities Partners with the Product Manager to learn techniques to elicit, specify, discover, and document customer requirements   Tracks and reports on key performance indicators and product metrics set by leadership   Supports the Product team by analyzing customer needs and market opportunities   Assists in...

The Commerce Payments organization is a motivated, forward thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence.  As a Partnerships Associate in Connected Commerce you will support the relationship management team in both internal and external initiatives related to network and wallet partners within the Commerce Payments team.    Job responsibilities Support  external relationships with payment network and merchant partners supporting Commerce Payments team (notably tokenization and provisioning) Lead technical and business initiatives for internal teams and between Chase and our partners, primarily operational performance or key metrics for tokenized transactions through digital wallets Develop, manage and improve...