17 customer experience coordinator jobs found in New York

About the Role: Grade Level (for internal use): 09 Office Coordinator – New York City Location: New York, New York   About S&P Global Mobility S&P Global has recently  announced  the intent to separate our Mobility Segment into a standalone public company.  For more information, visit www.spglobal.com/mobility . Position Overview The Office Coordinator serves as the primary on-site support for daily workplace operations at Mobility Global’s New York City office in Times Square. This role is responsible for helping ensure the office operates smoothly, professionally, and in alignment with company standards. This position acts as the first point of contact for employees, visitors, and vendors, while supporting workplace operations, facilities coordination, and day-to-day office needs in a fast-paced corporate environment. Core Responsibilities Front Desk & Workplace Support Serve as the primary front desk contact for employees, visitors,...

About the Role: Grade Level (for internal use): 13 About the Role: The Team: This position reports directly to the Director, Mergers, Acquisitions & Investments. The growing team is responsible for sourcing, negotiating, and executing acquisition and investment opportunities. We operate as a cohesive team to meet our continuously shifting priorities and are accountable for our individual portfolio of work. Each member of the team is energetic, curious, business minded and self-motivated. The Impact: You are supporting a broad range of corporate development activities for a business of approximately $20 billion in revenue and over 42,000 employees world-wide. Using your communication and interpersonal skills, strong judgment, and broad range of M&A and investing experience, you will coordinate complex processes across large teams and take responsibility for day-to-day management of transactions. Your confidence and partnership will help others get to...

About the Role: Grade Level (for internal use): 13 The Team: The Director of Data Integration & Workflows leads the team that serves as the backbone of enablement at S&P Dow Jones Indices (SPDJI), responsible for building, templating, and standardizing the data pipelines and workflow patterns that power our index and analytical solutions. Reporting to the Director of Data AI & Enablement, this role is critical to the Data Platform enablement strategy, accelerating delivery, reducing production risk, and ensuring that every pipeline and workflow is scalable, observable, and maintainable. Responsibilities and Impact: Strategic Leadership & Technical Vision Define and drive the data automation and transformation strategy for the Data Integration & Workflows group, setting standards and approaches for building production-ready pipelines and workflow automation across value streams Establish reference architectures and engineering standards for...

About the Role: Grade Level (for internal use): 12 Key Responsibilities Strategic Client Ownership Serve as the primary relationship lead for Global Strategic Accounts in the Americas, with a focus on the firm’s largest ETF client relationships using our index IP. Develop and execute long‑term account strategies aligned with client objectives, asset growth goals, and firm‑wide commercial priorities. Function as a trusted advisor to senior client stakeholders, including investment, product, and distribution leadership. Serve as a trusted advisor on ETF market trends, index-based product positioning, and ecosystem dynamics. Tactical Quarterback & Execution Leadership Lead day-to-day coordination of active initiatives including: Product enhancements (methodology changes, communications, timelines, approvals). New product pitches and commercialization planning (concept shaping, differentiators, feasibility). Commercial reviews, pricing discussions, and...

About the Role: Grade Level (for internal use): 10 The Team:  The Multi-Asset Index Management team oversees a diverse portfolio of high-profile indices encompassing equities, fixed income, commodities derivatives, and digital wealth.   Impact: As an Index Manager, you will be responsible for managing a broad range of indices. Your role will involve working closely with key stakeholders (Product Management, R&D, Technology, Governance and Operations) to ensure the day-to day accuracy of indices under your management. This role is part of the Multi-Asset team which manages a wide array of indices. While this role will have a focus on Wealth Benchmarks, flexibility and more generalized work across the team’s offering will be required. Collaborate with a wide array of indices across global markets, analyzing and implementing complex index methodologies while addressing non-routine problems on an ongoing basis.   Take charge of all...

About the Role: Grade Level (for internal use): 10 About the Role: Private Market and other Thematic Indices‘ data owner         As a Private Market and Thematic Indices data owner within the Global Index Management & Production Group (IMPG), you will be responsible for preparing, validating , and ensuring the accuracy of private equity, venture capital, private debt, and real asset data ahead of scheduled index rebalances. You will work with various datasets that include valuations, holdings, and transaction records, applying rigorous validation checks against trusted reference sources.  This position is part of the Data Excellence – Thematics group, which focuses on a wide array of datasets used for the maintenance and rebalanc ings for S&P Thematic indices.       Responsibilities and Impact:    As the key point of accountability for private market and thematic data quality, you...

About the Role: Grade Level (for internal use): 10 The Team: Our team is a dynamic, collaborative group that values innovation and continuous improvement. We operate in a fast-paced environment where knowledge sharing and mentorship are prioritized, enabling both individual growth and collective success. The team embraces a global mindset and works cross-functionally to deliver exceptional results. Responsibilities and Impact: Lead cross-functional Root Cause Analysis sessions for complex incidents, identifying systemic issues and control gaps to strengthen operational resilience and reduce recurring problems Own and mature the Problem Management lifecycle aligned to ITIL v4 principles, partnering with Risk and Compliance teams to support regulatory expectations including DORA compliance Analyze incident, problem, and service performance data to identify trends and recommend preventative actions that measurably reduce repeat incidents and operational risk...

About the Role: Grade Level (for internal use): 10 About the Role: The Team: The Americas Benefits Team is responsible for various benefits initiatives across the US, Canada, and LATAM. The Benefits Team works closely with the rest of the People Team to ensure the company’s policies and benefits are best in class. Responsibilities and Impact: We are seeking a detail-oriented and analytical HR Benefits Analyst to support the design, administration, and optimization of employee benefits programs, with a primary focus of US. This role is responsible for analyzing benefits data, ensuring compliance with regulations, managing vendor relationships, and communicating with employees and helping them resolve issues. The ideal candidate combines strong analytical skills with a service-oriented mindset. Administer employee benefits programs including health, dental, vision, retirement, life insurance, wellness, and much more. Analyze benefits utilization, costs,...

About the Role: Grade Level (for internal use): 09 The Multi-Asset Indices Product Management team at S&P Dow Jones Indices (S&P DJI) is seeking a Senior Specialist to support its initiatives in both the US and globally. This is an exciting opportunity to join the team as a product manager, providing S&P DJI’s clients with indexing solutions in growing areas of the insurance, options overlay, and multi-asset investment universes. This multi-faceted role includes serving as the owner of the product development and maintenance process as well as the financial health of the product line. The Role The Senior Specialist will play an integral role within the Multi-Asset Indices Product Management team.  The role includes the following key responsibilities: Help define and execute the product development strategy, considering broad market trends and client needs. Support the suite of Multi-Asset Indices and products via analysis and content creation for...

About the Role: Grade Level (for internal use): 14 The Role: The Chief Client Office (CCO) proactively engages customers, industry groups and key stakeholders to create measurable value for S&P Global and a better customer experience. Person in this role is required to work from NY office at least 3 days a week. The Team: Within the CCO organization, the Client Coverage team accelerates growth through strategic partnership with key accounts. The team drives cross-functional collaboration and alignment to deliver holistic solutions, drive long-term engagements, and maximize customer success. Responsibilities and Impact: Act as the primary point of contact for key accounts, ensuring high levels of client satisfaction. Identify new business opportunities within existing accounts and pursue new client relationships. Build executive level relationships and work with customers at the most senior levels to identify opportunities and translate them...

About the Role: Grade Level (for internal use): 11 The Team: The Fixed Income Index Management team within the Global Index Management & Production Group (“IMPG”) at S&P Dow Jones Indices. The team is responsible for maintaining a wide range of high-profile, S&P and iBoxx-branded, global fixed income indices across a range of themes, including Leveraged Loans, Private Markets and CLOs. Responsibilities and Impact: As a (Senior) Index Manager, you will play a crucial role in maintaining, supporting and enhancing the quality and integrity of our fixed income indices. You will collaborate closely with a variety of stakeholders to ensure the accuracy of our benchmarks, as well as regularly review and assess index methodologies, both existing and new. The successful candidate will become an expert in the methodologies of an assigned set of indices, as well as S&P DJI’s policies and procedures, ensuring that our indices are maintained in accordance with...

About the Role: Grade Level (for internal use): 11 The Role As a Cyber Incident Response Analyst, you will be part of the Cyber Defence team that develops and oversees the company's security program, ensuring S&P Global is protected from existing and emerging threats. In close partnership with Security Operations and Threat Intelligence, you will detect, analyze, and decisively respond to security incidents, enrich investigations with timely intelligence, and help drive proactive defences. While based in the UK, you will support response and intelligence needs globally. Candidates should have a genuine interest in cyber security and a strong grasp of attacker tactics, techniques, and procedures (TTPs). This role requires a detail-oriented, critical thinker who understands how adversaries exploit systems, networks, and people—and how to respond. Experience applying threat intelligence to investigations and to improve detections is highly desirable. Primary...

About the Role: Grade Level (for internal use): 11 About the Role: Sales Specialist – Sell Side (US Community Banks) S&P Global is a leading provider of transparent and independent ratings, benchmarks, analytics, and data to the capital and commodity markets worldwide. Our mission is to provide essential intelligence that powers decision-making. The Team : Join the Credit Solutions (CS) Sales team at S&P Global, focused on serving the largest, most strategic Financial Institutions across the Americas. Our solutions—including RatingsDirect, RatingsXpress, Credit Analytics, Scorecards, and Analytical Services—are at the core of our clients' credit risk and investment workflows. You'll be part of a high-performing, collaborative team backed by subject matter experts in Pre-Sales Engineering. Job Overview and Purpose: This is a great opportunity for a proven sales professional with deep financial markets expertise and a track record of sourcing and...

About the Role: Grade Level (for internal use): 12 The Team: The Index Engineering team is responsible for prototyping, building, and launching indices across various asset classes. The team is responsible for the full lifecycle of the index development process as well as interfacing with clients, and internal stakeholders to ensure successful product delivery. This role provides an opportunity to understand and implement cutting edge index products.  This role will offer the opportunity to connect with stakeholders from all aspects of SPDJI’s business and a direct connection to a wide variety of client and product types. This role allows to work with a highly collaborate and creative global team of financial engineers for continuous learning and person growing. Responsibilities and Impact: Index Engineering is a global team responsible for developing and launching indices at S&P Dow Jones Indices. This role encompasses full lifecycle of index...

About the Role: Grade Level (for internal use): 10 The Team: The US/Canada Index Management team within the Global Index Management & Production Group manages a wide range high-profile indices including US and Canadian equities, dividend and thematic indices. Responsibilities and Impact: The Index Analyst is responsible for maintaining a wide range of indices. The Index Analyst is required to ensure that the indices are managed in accordance with their methodology, perform routine analysis and make presentations to Index Committees on a periodic basis. An exciting opportunity to join the leading index provider. As an Index Analyst, you will work on a wide range of indices across global markets and analyze and implement complex index methodology, as well as solve non-routine problems on an on-going basis. As an Index Analyst, you will be responsible for all aspects of an assigned group of indices, make recommendations for index membership and present changes...

About the Role: Grade Level (for internal use): 10 S&P Global Ratings The Role: Software Engineer The Location: NY (hybrid) The Team: The team is responsible for building external customer facing websites using emerging tools and technologies. The team works in a significant environment that gives ample opportunities to use creative ideas to take on complex problems for Commercial team. The Impact: You will have the opportunity every single day to work with people from a wide variety of backgrounds and will be able to develop a close team dynamic with coworkers from around the globe. You will be making meaningful contribution in building solutions for the User Interfaces/Webservices/API/Data Processing What’s in it for you: Build a career with a global company. Grow and improve your skills by working on enterprise-level products and new technologies. Enjoy attractive benefits package including medical benefits, gym discounts, and...

About the Role: Grade Level (for internal use): 12 The Team: The S&P Global Ratings Commercial Team is responsible for optimizing relationships and commercial outcomes with a broad set of clients in the U.S. We are a collaborative team that develops solutions to help clients navigate complex business challenges. We focus on relationship management and business development, and we value intellectual curiosity, strategic thinking, and strong partnership. We leverage our proprietary methodologies and cutting-edge technologies to provide unparalleled client engagement and solutions.   What You Stand to Gain: Direct client access to capital markets executives at many of the world's largest and most sophisticated debt issuers. Sector and client immersion, build familiarity with assigned sectors, issuer business models, and financing strategies to elevate day-to-day coverage and executive-level discussions. Ratings and enterprise knowledge—develop a strong...