58 customer service jobs found in New York

About the Role: Grade Level (for internal use): 12 The Team   The Structured Finance (SF) Methodologies team   is responsible for   a large portfolio of criteria and models spanning the global SF universe, including CMBS, RMBS, CLO, Covered Bonds, Non-Traditional and ABS asset types. The criteria and models that the group develops and   maintains   help analysts produce independent credit ratings that increase S&P Global’s analytical relevance in the market. As a Methodology Model SME, the position is embedded within the SF team and works closely with the Model and Criteria SMEs, who are responsible for developing and maintaining a growing portfolio of cutting-edge quantitative tools and analysis that enable analysts to continually produce high-quality and transparent credit analysis.     The Impact   The Associate Director enhances S&P Global Ratings’ ability to produce high-impact, insightful research and models and supports...

About the Role: Grade Level (for internal use): 09 The Team: The global, cross-functional team enhances and maintains our Debtdomain product offering. Our team embraces a collaborative and transparent culture to ensure alignment on how we accomplish our goals across the team and broader business. Responsibilities and Impact: The Product Manager represents the business and the user to ensure that the development of the product aligns with leadership’s goals.  Success not only impacts the bottom line but also provides innovation to our clients as they execute transactions that shape our global economy. Contributes to solution roadmaps which clearly articulate the solution vision and strategy to enable executive buy-in Ensure output quality against defined tasks and activities Define concepts of short-term and long-term planning Supports product delivery with timely execution of metrics and other information Research and compiles information from documented...

About the Role: Grade Level (for internal use): 12 The Team: This is a Senior Sales appointment in S&P Global’ s NY office Sales Team with responsibility for supporting the sales business development and account management for our Regulatory trade and transaction Reporting global service. This position will be in New York with a focus on identifying, qualifying, and closing new opportunities. Responsibilities and Impact: The successful candidate will have broad experience in financial markets, a proven track record selling financial software (Listed Futures, OTC Trade Processing and Regulatory Reporting preferred), account management, and the ability to manage complex relationships. Expertise in Regulatory Trade and Transaction Reporting (EMIR, Mifid, SFTR, SEC, CFTC, Canada) is a plus. Expertise in Solution Selling is a must have and some consulting experience would be a plus. Development and execution of sales plans with assigned quota Direct sales of...

About the Role: Grade Level (for internal use): 09 The Team: The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment. Responsibilities and Impact: In this role, you will manage the full customer journey across key lifecycle touchpoints, including onboarding, training, adoption, ongoing engagement, and renewal support. You will play an essential part in driving long-term client engagement, platform adoption, retention, user and usage growth, and account-level strategic objectives. Your interactions with clients will strengthen the organization's relationship with existing accounts and reinforce their decision to partner with S&P Global Market Intelligence. By delivering a cohesive and proactive...

About the Role: Grade Level (for internal use): 09 The Role: Sustainability Sales Associate , Non-Financial Corporations, Americas   The Team: The Sustainability Sales Associate in New York plays a vital role in fostering strong relationships with our clients while expanding our market presence. This role is dedicated to understanding the unique needs of businesses in the region and collaborating within S&P Global Sustainable1 and across other divisions to deliver a comprehensive suite of solutions tailored to their objectives. Additionally, the role actively engages with various market participants to enhance our visibility in the North America market, focusing on companies as clients and as partners in driving innovation. This team will be responsible for defining and executing the sales strategy for North America and directly managing a select portfolio of key accounts.   The Impact: Reporting to the Regional Sales Head for Non-Financial...

About the Role: Grade Level (for internal use): 15 The Team: The Enterprise Solutions team drives AI-enabled growth by embedding trusted intelligence into client workflows, data, analytics, and services, helping them move faster and make better decisions. This team unites software, workflow, data, analytics, and other capabilities for financial services customers, and this role will partner across business lines and functions to translate AI opportunities into measurable client and business value. This leader will orchestrate AI transformation closely with segment product leaders, with roadmap ownership remaining with relevant business leads.   Responsibilities and Impact: • Define and lead the AI product transformation agenda across Enterprise Solutions’ three business lines, setting the vision, priorities, and success measures for AI-enabled products, workflows, client solutions, and productivity opportunities. • Partner with clients, strategic partners, product...

About the Role: Grade Level (for internal use): 12 The Team:     Structured Finance   Esoteric A BS         Credit Ratings is an integral part of the Global Ratings Services team,  comprising  a diverse group of 1,400 analysts spread across key financial hubs worldwide. We are dedicated to delivering high-quality insights and exceptional client service across all industry sectors.        The Esoteric   ABS team   assigns credit ratings to securities   backed by non-traditional   collateral like   corporate securitizations, data   centres , triple-net lease s , transpor tation   assets ,   De-Fi, etc.   by analysing underlying asset performance, structural protections, cash-flow mechanics, and downside stress scenarios .     Analysts produce opinions that help issuers and investors compare complex instruments, bringing market-relevant perspectives on topics such as...

About the Role: Grade Level (for internal use): 12 The Team:   Credit Ratings is an integral part of the Global Ratings Services team,   comprising   a diverse group of 1,400 analysts spread across key financial hubs worldwide. We are dedicated to delivering high-quality insights and exceptional client service across all industry sectors.      S&P Global Rating’s North America infrastructure practice is growing rapidly, supported by a strong pipeline of new financings and refinancing activity funding a wide range of essential infrastructure. The role offers the opportunity to work on complex structures in fast growing   market segments   such as power, midstream,   refining   and   digital infrastructure   while contributing to S&P Global Ratings’ high-profile coverage of the global infrastructure sector.   Analysts will have the opportunity to use their corporate credit and project finance skills to   facilitat e   and...

About the Role: Grade Level (for internal use): 12 The Team:       Credit Ratings is an integral part of the Global Ratings Services team,   comprising   a diverse group of 1,400 analysts spread across key financial hubs worldwide. We are dedicated to delivering high-quality insights and exceptional client service across all industry sectors.        The Infrastructure & Project Finance practice provides credit analysis on essential, long-lived assets and ring-fenced project financings—assessing contractual frameworks, demand and operating risks, sponsor strength, financial flexibility, and resilience under stress. The team’s work supports capital formation for critical infrastructure and helps the market understand fast-evolving subsectors such as data centres and digital infrastructure.        The North America Infrastructure Project Finance Ratings team provides independent credit analysis and ratings on a growing...

About the Role: Grade Level (for internal use): 13 The Team: The Regulatory & Compliance Commercial team focuses on driving growth and expanding our solutions to effectively address our customers' evolving needs. By prioritizing creativity and agility, we approach problems with an open mind and adapt to fast-paced environments, making informed decisions that enhance our effectiveness. Collaboration and a client-centric approach are fundamental to our culture, enabling us to work efficiently with stakeholders to deliver exceptional service and foster long-term partnerships. Responsibilities and Impact: We are seeking a dynamic and innovative leader, with experience within Investment Banking, Financial Services and/or Software to drive engagement and business success across our Counterparty Manager product suite, which includes solutions such as CLM Pro, Document Solutions, Managed Services and Entity Data. This individual will be responsible for fostering...

About the Role: Grade Level (for internal use): 15 The Role We are looking for a visionary and client-obsessed technology leader to be our Global Head of Commercial Technology Portfolio . In this critical role, you will own the entire technology ecosystem that governs how our clients discover, consume, and engage with S&P Global Indices products and data. You will be the single leader responsible for our global data distribution platforms, client-facing portals, and the full suite of sales and marketing technologies that power our growth. Your mission is to build a seamless, world-class digital experience that delights our customers and provides a strategic advantage to our commercial teams. Key Responsibilities: Commercial Technology Vision: Define and execute a cohesive technology strategy across all client-facing and revenue-enabling platforms, including data delivery APIs, customer portals, CRM, and the marketing technology stack. Drive Revenue...

About the Role: Grade Level (for internal use): 12 The Team: The Markets segment sits within S&P Global Market Intelligence and provides clients with industry-leading software and services, covering enterprise data management, investment management, loans software & services and private markets solutions. The segment is comprised of a diverse set of enterprise software, SaaS, data, and service offerings that serve clients’ investment management workflows.  The iLEVEL commercial team is responsible for overall strategy and go-to-market for the entire iLEVEL Private Markets solutions suite. The team is also responsible for identifying potential partnerships and M&A candidates as we look at new areas of opportunity.  Our team works in a fast-paced, dynamic environment that fosters growth, knowledge building, collaboration, and teamwork. Responsibilities and Impact: Seeking a highly motivated mid-career professional to support the iLEVEL Private...

About the Role: Grade Level (for internal use): 10 The Team: This is an exciting opportunity to join the PVR Sales Team, a dynamic team focused on growing the PVR business including Fixed Income Pricing and Reference Data, Derivatives Data and Valuation and Private Asset Valuation services.  The PVR Sales Team are supported by our business development team who help to provide deep subject matter expertise to support renewal and new business conversations.  Responsibilities and Impact: Leads new business sales across Pricing, Valuations and Reference Data business Independently set successful go to market specialized strategies, driving growth by partnering across divisions and functions Establish growth goals to expand our client base with systematic progress review Identifies and qualifies new opportunities across Pricing, Valuations and Reference Data Engages with prospects, collecting requirements and aligning with existing solutions Builds...

About the Role: Grade Level (for internal use): 12 The Team The U.S. Public Finance Commercial team at S&P Global Ratings manages client relationships and drives business development across the Northeast and Mid-Atlantic region, partnering with issuers, intermediaries, and senior market participants including CFOs and Treasurers. The team values commercial focus, collaborative execution, and a deep understanding of public finance markets to help clients navigate complex capital markets and credit decisions. Responsibilities and Impact Client Coverage & Relationship Management Maintain and grow revenue for assigned U.S. Public Finance clients across the Northeast and Mid-Atlantic region, developing and executing sales and relationship management strategies aligned with enterprise objectives. Cultivate and maintain senior-level relationships with issuers, intermediaries, and market participants, serving as a credible client advisor on capital markets...

About the Role: Grade Level (for internal use): 13 The Team: Enterprise Solutions Revenue team is an ambitious, fast paced group that focuses on solutions-based selling in order to maximize our client experience. We operate in a high growth industry with a lot of investment and evolving product set to meet client’s changing needs. Responsibilities and Impact: We are seeking an experienced salesperson to join our team and drive the sales of our loan management and administration software and services. The ideal candidate will have a strong background in sales, with experience in selling software solutions and services. Additionally, a deep understanding of loans, Collateralized Loan Obligations (CLOs), and private credit is essential to succeed in this role. The successful candidate will be responsible for identifying and pursuing new business opportunities, building and maintaining client relationships, and achieving sales targets. Identify and pursue new...

About the Role: Grade Level (for internal use): 15 The Team:      The Chief Client Office (CCO) is dedicated to engaging customers, industry groups, and key stakeholders to enhance customer experience and create measurable value for S&P Global. Within the CCO, the Client Coverage team accelerates growth through strategic partnerships with key accounts, fostering cross-functional collaboration to deliver comprehensive solutions and maximize customer success.     Responsibilities and Impact:     •  Shape the long-term strategy for key account s , ensuring   high levels   of client satisfaction and   representing   the organization externally as a thought leader and subject matter expert.   •  Identify   new business opportunities within existing accounts and pursue new client relationships, translating identified opportunities into a commercial strategy at the most senior levels.   • Build and...

About the Role: Grade Level (for internal use): 11 The Role: Manager, Insurance Risk Management The Team:  The Risk Management team operates as a strategic partner to business segments across S&P Global, ensuring comprehensive protection of company assets and operations. We value technical expertise, collaborative problem-solving, and proactive risk identification. Our team works closely with internal stakeholders and external partners to maintain best-in-class insurance programs that support business growth while managing exposures effectively. Responsibilities and Impact: Drive the comprehensive insurance program renewal process by compiling underwriting data, reviewing program structures, and recommending coverage changes based on industry best practices and company exposures, managing deliverables from brokers, and reviewing quotes, binders and policies. Manage and oversee renewals of S&P Global's Casualty, Property, E&O, Cyber, D&O,...

About the Role: Grade Level (for internal use): 11 With Intelligence, part of S&P Global are recruiting an experienced Private Markets Editor for The Americas. This role is a senior part of our With Intelligence Private Markets editorial team, leading a group of reporters focused on uncovering the most important developments across private equity and private credit markets in the Americas. The Americas Editor manages a team of journalists covering fundraising, investment activity, performance, firm strategy and broader market developments across private markets. The team operates as part of a global editorial group spanning the Americas, EMEA and Asia-Pacific, delivering proprietary, forward-looking and actionable intelligence to fund managers, investors and service providers. Through exclusive reporting, market analysis and industry insight, the team helps subscribers identify opportunities, understand competitive dynamics and stay ahead of market developments....

About the Role: Grade Level (for internal use): 12 The Team:   The Enterprise Solutions business within S&P Global Market intelligence provides buy-side, sell-side, and corporate clients with industry-leading software, data and services. The business portfolio offers a broad range of product offerings covering enterprise data management, investment management, loans platforms, regulatory and compliance solutions, and private markets solutions.    Impact & Responsibilities:     Our Private Markets business portfolio comprises products that support the entire private markets investment lifecycle across asset classes including Private Equity, Venture Capital, Real Estate, Infrastructure, and Private Credit.  S&P's flagship "iLEVEL" product line seeks a senior product manager to drive product growth within the private markets franchise by owning and leading the 0 to 1 launch of a new product line focused on transforming the private credit valuations process....

About the Role: Grade Level (for internal use): 11 The Team We are a global but tight ‑ knit team driven by collaboration and enablement, focused on building scalable, enterprise ‑ grade platforms, services, and common capabilities that drive wins across our entire division. Our team values collaboration, end ‑ user empathy, hard work, and honesty—creating an environment where innovative solutions can flourish and make a meaningful impact at scale. Responsibilities and Impact Drive product strategy and roadmap for critical data infrastructure components, including data onboarding, storage solutions, and core platform engines Lead cross-functional teams to deliver data engineering capabilities, admin utilities, and data quality solutions that enable enterprise-scale analytics Own product vision for disaster recovery and resiliency frameworks to ensure platform reliability and business continuity Define and execute an ontology integration strategy...

About the Role: Grade Level (for internal use): 15 The Team:   The Enterprise Transformation team drives innovation across S&P   Global , leading   strategic   programs   that reshape how the company   operates   and   delivers products and services. We value collaboration, results-driven execution, and   cutting-edge   innovation as we transform the future of work through AI-native capabilities. This team partners directly with   stakeholders   across all divisions   and functions   to deliver measurable   impact   at   enterprise scale.   Responsibilities and Impact:   Lead enterprise-wide scaling of AI-native   PDLC   and   SDLC   transformation across S&P   Global , directly   impacting   how the organization builds and delivers products   Own end-to-end   program   strategy   and execution roadmap   from baseline assessment through implementation,...

About the Role: Grade Level (for internal use): 08 The Team:   The Marketing Coordinator will support the marketing efforts for S&P Dow Jones Indices, playing a key role in the execution of global marketing strategies and initiatives. This position requires a proactive individual who can manage multiple projects, collaborate with cross-functional teams, and contribute to the overall marketing goals of the organization. Responsibilities & Impact: Support Marketing workstreams for a high-profile commercial initiative, helping advance key business and transformation priorities. Assist in the development and execution of global marketing campaigns and initiatives to promote S&P Dow Jones Indices products and services. Coordinate Marketing input across cross-functional teams and help ensure priorities, requirements, and next steps are clearly communicated. Maintain project materials, document Marketing processes and business needs, support readiness and...

About the Role: Grade Level (for internal use): 15 The Team The Global Strategic Accounts team is responsible for the overall strategy, growth, and health of S&P Dow Jones Indices' relationships with a focused portfolio of the world's largest asset management clients. Leveraging deep industry knowledge to engage at the executive level, the team partners across S&P DJI and the broader S&P Global enterprise to shape and execute client strategy, ensuring revenue and relationship objectives are consistently met. Responsibilities and Impact This role calls for a leader who pairs commercial and relationship strengths with genuine strategic and analytical depth, and who leads through partnership and influence across a complex global organization. Lead the strategy, execution, and commercial performance of a focused portfolio of S&P Dow Jones Indices' most significant global asset management relationships, with clear accountability for growth, retention,...

About the Role: Grade Level (for internal use): 13 The Team: The Business Manager serves as the operating engine behind the Commercial organization, a $2 billion business at S&P Global. Reporting directly to S&P DJI Chief Commercial Officer, this individual owns the management system that keeps a large, complex, matrixed organization aligned and executing—the operating cadence, business reviews, cross-functional follow-through, priority tracking, and leadership communications. Responsibilities and Impact: The central purpose of this role is to create leverage and capacity at the top of the organization. By owning the internal management system and ensuring the business runs with discipline, the Business Manager enables the head of Commercial to spend materially more time in an external, face-of-the-business capacity—with the media, at industry events, and with our most important clients. This is a high-trust, high-visibility role at the intersection of...