54 customer service jobs found in New York

About the Role: Grade Level (for internal use): 12 The Team   The Structured Finance (SF) Methodologies team   is responsible for   a large portfolio of criteria and models spanning the global SF universe, including CMBS, RMBS, CLO, Covered Bonds, Non-Traditional and ABS asset types. The criteria and models that the group develops and   maintains   help analysts produce independent credit ratings that increase S&P Global’s analytical relevance in the market. As a Methodology Model SME, the position is embedded within the SF team and works closely with the Model and Criteria SMEs, who are responsible for developing and maintaining a growing portfolio of cutting-edge quantitative tools and analysis that enable analysts to continually produce high-quality and transparent credit analysis.     The Impact   The Associate Director enhances S&P Global Ratings’ ability to produce high-impact, insightful research and models and supports...

About the Role: Grade Level (for internal use): 13 The Team:   S&P Global Lending Solutions is the Enterprise Solutions business within S&P Global Market Intelligence that provides software, data, workflow automation, and managed services for the global loan and private credit markets. Its goal is to help lenders, asset managers, agent banks, CLO managers, and borrowers manage the full loan lifecycle more efficiently.    Responsibilities and Impact:    We are seeking an experienced salesperson to join our team and drive the sales of our loan solutions. The ideal candidate will have deep credit markets expertise, paired with a strong background in selling software solutions and services. The successful candidate will be responsible for managing and growing customer relationships with our sleeve of offerings and for proactively identifying and pursuing new business opportunities to ultimately achieve and surpass their quota.  Identify and pursue...

About the Role: Grade Level (for internal use): 08 The Team: Portfolio Valuations (PV) provides an independent, post-trade valuation service to buy-side institutions globally, covering vanilla and exotic OTC derivatives, cash instruments and structured notes across all asset classes. The service also offers clients the ability to receive an aggregated set of counterparty marks for their trades. OTC Derivative Data (OTC DD) service provides daily high-quality OTC derivative data to both buy-side and sell-side clients. S&P's consensus service is the leader in providing major market makers in OTC derivatives with definitive consensus prices. More than 90 of the leading banks, trading houses and other investment professionals use the consensus service as the key independent check of their trading book valuations. The service encompasses equity, rates, currency, commodity, credit and bond derivatives, providing comprehensive matrices of vanilla prices and a wide...

About the Role: Grade Level (for internal use): 09 The Team: The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment. Responsibilities and Impact: In this role, you will manage the full customer journey across key lifecycle touchpoints, including onboarding, training, adoption, ongoing engagement, and renewal support. You will play an essential part in driving long-term client engagement, platform adoption, retention, user and usage growth, and account-level strategic objectives. Your interactions with clients will strengthen the organization's relationship with existing accounts and reinforce their decision to partner with S&P Global Market Intelligence. By delivering a cohesive and proactive...

About the Role: Grade Level (for internal use): 15 The Team: Enterprise Technology & Platforms delivers cross-enterprise technology products, services, and capabilities to S&P Global's organizations and employees worldwide. The Developer Experience and Product Enablement function will own and evolve the enterprise product and software development lifecycle toolchain — the agentic PDLC — bringing together platforms, governance, support, productivity insights, and AI-native product management and engineering capabilities. It spans the full path from discovery and customer insight through definition, design, build, release, and in-market measurement, treating product management and engineering as one connected system rather than two adjacent toolsets. The team will operate as an enterprise hub, partnering closely with divisional CTO and product organizations and embedded practitioners to preserve business context while creating a consistent, scalable experience for...

About the Role: Grade Level (for internal use): 13 About the Role: The Team: Lending Solutions powers the global lending market.  We provide solutions, data and services across the entire lending eco-system for private and public markets with a global team that has deep subject matter expertise and a strong desire to foster our client’s success. Responsibilities and Impact: Private Credit Commercial Strategy team member will support the team leading our strategy across Lending Solutions and (Private) Markets.  Role will be responsible for supporting P&L and customer engagement, as well as collaborating with product development and marketing, and the overall business strategy.  The role will require helping to implement new solutions across Private Credit and Lending Solutions, more broadly.  Opportunity to participate as a thought leader and attend industry events, partnering with sales new business engagements, and working across both short-term and...

About the Role: Grade Level (for internal use): 14 North American Head of WSO The Team: Lending Solutions powers the global lending market.  We provide solutions, data and services across the entire lending eco-system for private and public markets with a global team that has deep subject matter expertise and a strong desire to foster our client’s success. Responsibilities and Impact: North American Commercial lead of our Wall Street Office (WSO) businesses including software, services, and data. Role will be responsible for P&L, customer engagement, new product development, marketing, and overall business strategy. The successful candidate will be responsible for owning a strategy for vendor partnerships, identifying potential acquisition targets, and protecting S&P Global intellectual property.   Regular client engagement and frequent travel is critical to the success of this role including identifying client trends, product...

About the Role: Grade Level (for internal use): 15 The Team: The Enterprise Solutions team drives AI-enabled growth by embedding trusted intelligence into client workflows, data, analytics, and services, helping them move faster and make better decisions. This team unites software, workflow, data, analytics, and other capabilities for financial services customers, and this role will partner across business lines and functions to translate AI opportunities into measurable client and business value. This leader will orchestrate AI transformation closely with segment product leaders, with roadmap ownership remaining with relevant business leads.   Responsibilities and Impact: • Define and lead the AI product transformation agenda across Enterprise Solutions’ three business lines, setting the vision, priorities, and success measures for AI-enabled products, workflows, client solutions, and productivity opportunities. • Partner with clients, strategic partners, product...

About the Role: Grade Level (for internal use): 15 The Role We are looking for a visionary and client-obsessed technology leader to be our Global Head of Commercial Technology Portfolio . In this critical role, you will own the entire technology ecosystem that governs how our clients discover, consume, and engage with S&P Global Indices products and data. You will be the single leader responsible for our global data distribution platforms, client-facing portals, and the full suite of sales and marketing technologies that power our growth. Your mission is to build a seamless, world-class digital experience that delights our customers and provides a strategic advantage to our commercial teams. Key Responsibilities: Commercial Technology Vision: Define and execute a cohesive technology strategy across all client-facing and revenue-enabling platforms, including data delivery APIs, customer portals, CRM, and the marketing technology stack. Drive Revenue...

About the Role: Grade Level (for internal use): 09 Analyst - Food Retail and Manufacturing Retail Analyst - Agriculture and Food Commodities   The Team: The Food retail and manufacturing analyst team is part of the global Agriculture and Food team, focused on serving this particular client sector Responsibilities and Impact: Analysis of global commodity supply chains, focusing on supply, demand and price drivers. Delivery of a range of regular reports as well as ad hoc analysis in reaction to events. Modelling and data management. Regular direct engagement with clients regionally and globally.   What We’re Looking For: Masters in Economics, Agricultural Economics or related fields. Experience in d eliver analysis (both regular reports and ad hoc), client engagement and modelling. Curiosity about the world and the ability to craft and articulate a position. Comfort with analytical and data tools, and managing complex data...

About the Role: Grade Level (for internal use): 12 About the Role Join S&P Global Ratings’ Financial Services practice as part of the Non-Bank Financial Institutions team, a group of approximately 15 analysts covering asset managers, financial market infrastructure companies, and finance companies. In this role, you will lead credit analysis across a portfolio of complex financial institutions and contribute to independent credit opinions relied on by market participants. You will combine rigorous financial analysis, market insight, and sound judgment while helping the team strengthen analytical quality, develop junior colleagues, and responsibly adopt new technology. What You’ll Do Impact Deliver high-quality, forward-looking credit analysis that supports clear and well-supported rating opinions. Identify emerging risks by connecting company performance, peer trends, market developments, and broader financial services themes. Contribute market-facing...

About the Role: Grade Level (for internal use): 11 The Team Credit Ratings is an integral part of S&P Global's Global Ratings Services, bringing together a diverse group of more than 1,400 analysts across key financial centers worldwide. The Corporates Ratings practice delivers forward-looking credit insights on a wide range of corporate entities, producing independent rating opinions that markets and investors rely on to understand how evolving risks affect financial stability and credit performance. The team provides analytical coverage of corporate issuers across the Transportation, Automotive, Aerospace & Defense, and Engineering & Construction sectors, monitoring industry trends, evaluating company performance and credit risk, and contributing to the ongoing assessment and maintenance of credit ratings. Responsibilities and Impact Impact This role plays a key part in delivering the independent, rigorous credit analysis that underpins S&P Global...

About the Role: Grade Level (for internal use): 12 About the Role The Accounting Advisory function within S&P Global Ratings serves as the authoritative internal voice on accounting and financial reporting matters, ensuring that emerging standards, regulatory changes, and complex accounting structures are accurately interpreted and reflected in credit analysis. This team occupies a distinctive, high-visibility position at the intersection of accounting expertise and credit analysis, partnering directly with analysts, external investors, and market participants to uphold the analytical integrity of S&P Global Ratings' credit opinions. It is a rare opportunity to operate at the forefront of accounting developments while shaping how they are understood across one of the world's leading credit rating organizations. What You'll Do Impact In this role, you will serve as a trusted accounting expert within S&P Global Ratings, translating complex and...

About the Role: Grade Level (for internal use): 12 About the Role: We are seeking applicants for the role of Associate Director in the Index Investment Strategy in the NY office of S&P Dow Jones Indices (S&P DJI). The Team: Reporting to a Senior Director, you will collaborate with a global team to design, create and promote thought leadership to enhance S&P DJI’s revenues, relationships, and reputation.  Your contributions will help develop interest in a market-leading range of indices, with a particular focus on growing our indices in Direct Indexing and Models Portfolios across asset managers, wealth managers, technology platforms and other financial institutions.  You will also have the chance to support S&P DJI’s market leading SPIVA® research. You will have the potential to work on a wide range of investment topics, calibrated for a wide range of investor sophistication levels, addressed to a global audience of market participants....

About the Role: Grade Level (for internal use): 11 The Team: The Inside Sales team plays a critical role in enabling commercial success across S&P Dow Jones Indices, acting as a bridge between various key business functions to support the full sales lifecycle, drive operational excellence, and deliver a seamless client experience. As a Group Lead, you will be instrumental in leading, developing, and inspiring a team of commercial support professionals, fostering an environment of continuous improvement and high performance that directly contributes to broader commercial objectives. Responsibilities and Impact: • Lead, coach, and develop a high-performing team of commercial support professionals, fostering a culture of accountability, collaboration, and continuous improvement. This includes conducting regular performance, coaching, and development discussions, providing clear feedback, guidance, and career support, and actively shaping team dynamics to address...

About the Role: Grade Level (for internal use): 09 The Marketing Executive supports the execution of integrated marketing campaigns across the Women’s Portfolio. Working across all global events, this role is responsible for portfolio communications, social media, sponsorship promotions, PR execution, content planning, and supporting the overarching marketing strategy.  This position serves as a shared resource supporting the Head of Marketing and regional Marketing Managers while ensuring a consistent, premium brand experience across every attendee, sponsor, and partner touchpoint.  Key Responsibilities : Social Media & Portfolio Communications   Develop and manage the annual social media content calendar.  Own the day-to-day execution of the Women’s Portfolio social media channels.  Create and publish content promoting events, speakers, sponsors, Leadership Circle programs, partnerships, and portfolio news.  Coordinate portfolio...

About the Role: Grade Level (for internal use): 08 About the Role   Reporting directly to the Global Head of Growth & Enablement, the Executive Assistant plays a pivotal role in enabling leadership effectiveness and operational excellence across a fast-paced, global function. You will serve as a trusted operational partner, strategic communicator, and central coordination point — ensuring priorities, stakeholders, and initiatives move forward with precision and efficiency. This is a high-visibility role offering direct exposure to senior leadership and the opportunity to make a meaningful impact on organizational effectiveness.   What You'll Do   Serve as the primary operational partner to the Global Head of Growth & Enablement, taking full ownership of complex calendar management, travel planning, meeting coordination, and expense processing. Anticipate needs and prepare materials for high-visibility meetings and senior leadership engagements,...

About the Role: Grade Level (for internal use): 11 The Team When you join S&P Global Ratings and the North American Financial Services Ratings group, you become part of one of the world's leading providers of independent credit risk research and benchmarks. Our team produces high-quality, criteria-based fundamental research in a fast-paced environment that combines rigorous quantitative analysis with deep market expertise. We value collaboration, intellectual curiosity, and the ability to communicate complex credit views clearly to issuers, investors, and the broader market. Responsibilities and Impact Impact As a Senior Analyst, you will serve as the primary analyst for assigned property/casualty (P/C) insurance and reinsurance companies, delivering independent credit opinions that directly inform issuers, investors, and market participants. Your work will drive consequential credit assessments in the insurance sector, with direct visibility at issuer...

About the Role: Grade Level (for internal use): 14 The Team: The Enterprise Solutions Revenue team is an ambitious, fast-paced group that focuses on solutions-based selling in order to maximize our client experience. We operate in a high-growth industry with a lot of investment and an evolving product set to meet clients’ changing needs. Responsibilities and Impact: • Drive sales of loan management and administration software and services, with primary accountability for team performance, organizational growth, and commercial execution. • Lead and scale a team of sales professionals focused on both retention and new business growth, providing subject matter expertise and strategic oversight for multidisciplinary initiatives. • Engage with executive stakeholders internally and externally, maintaining relationships with management committees and external parties to represent the organization and influence support for key initiatives. • Drive...

About the Role: Grade Level (for internal use): 15 The Role: Senior Distinguished Engineer Location: New York City The Team: S&P Dow Jones Indices Technology is reimagining how we build and operate technology for the next decade, operating at the intersection of innovation and market integrity where our systems underpin trillions of dollars in investment decisions. As the most senior technical individual contributor, you'll work alongside engineering leaders, product owners, and control functions who bring deep domain expertise and high standards for rigor, with executive sponsorship and genuine autonomy to shape our technical future. We value sound judgment, transparent trade-offs, and systems that maintain market trust while pushing the boundaries of what's possible in a regulated environment. Responsibilities and Impact: Define and execute technology vision and architecture strategy across S&P DJI's full technology stack, translating forward-looking...

About the Role: Grade Level (for internal use): 15 The Team: S&P Dow Jones Indices Technology is pioneering the next generation of index technology through autonomous and semi-autonomous agents, creating a new global function called Agentic Engineering. As the leader of this innovative team, you'll work in a collaborative environment that values technical excellence, rigorous quality standards, and the precision required for global benchmark administration. The team operates with executive sponsorship and the unique opportunity to build transformative capabilities from the ground up. Responsibilities and Impact: Define and deliver the global agentic engineering framework for S&P DJI Technology, including reference architecture, orchestration patterns, agent registries, and evaluation systems that engineering teams will adopt across the organization Lead the transformation from traditional software development to agent-driven processes, establishing...

About the Role: Grade Level (for internal use): 05 The Impact:    At S&P Global, our values - Discovery, Integrity, and Partnership - shape how we work, how we collaborate, and how we earn trust with our customers and each other. We embrace AI as an enabler, guided by rigorous governance and risk management, to enhance what has always defined us: the intelligence of our people, deep relationships, and trusted insights. By leveraging technology with human expertise, we help our teams navigate complexity and deliver actionable, decision ready intelligence without compromising quality, accountability, or integrity.    What You Stand to Gain & Program Overview:    When you join S&P Global Ratings, you join one of the world's leading providers of independent credit risk research and benchmarks. You will be part of a team that produces high-quality fundamental research and ratings based on established criteria. Our analytical practice groups include...

About the Role: Grade Level (for internal use): 09 The Impact:    At S&P Global, our values - Discovery, Integrity, and Partnership - shape how we work, how we collaborate, and how we earn trust with our customers and each other. We embrace AI as an enabler, guided by rigorous governance and risk management, to enhance what has always defined us: the intelligence of our people, deep relationships, and trusted insights. By leveraging technology with human expertise, we help our teams navigate complexity and deliver actionable, decisionready intelligence without compromising quality, accountability, or integrity.    What You Stand to Gain & Program Overview:    S&P Global Ratings is one of the world's leading providers of independent credit risk research and benchmarks. CREDit Program Analysts are part of a team that produces high-quality fundamental research and ratings based on established criteria and are positioned at the center of how investment...

About the Role: Grade Level (for internal use): 09 The Team: The 199 is S&P Global's award-winning in-house creative agency that sets the standard for financial industry storytelling through innovative brand experiences. Our tight-knit, globally distributed team values creative excellence, technical innovation, and collaborative problem-solving, working together to transform complex financial insights into compelling visual narratives. You'll join a dynamic environment where creative vision meets cutting-edge technology, supported by colleagues who encourage continuous learning and professional growth. Responsibilities and Impact: The Creative Production Technologist offers a unique opportunity to join a small, dynamic team and be the primary technical owner of our new, state-of-the-art studio in Manhattan. This is a blended role for a creative thinker with a strong technical focus. Your primary responsibility will be managing the technical infrastructure of...