54 customer service jobs found in New York

About the Role: Grade Level (for internal use): 14 The Role: The Team: It is an exciting time in the People team at S&P Global.   With a “People Forward” philosophy, the People team shapes culture, develops talent, and drives reward strategies that support excellence. This role presents a unique opportunity for the incumbent to lead the Americas Benefits team. S&P Global is seeking a Head of Global Benefits for the Americas region to collaborate with senior leadership in the development, design, and execution of S&P Global’ s benefits and wellness programs. This leader will have a people-centric mindset, commercial savvy, and the ability to develop and implement innovative and best-in-class benefits strategies. This leader will be a key member of the Total Rewards Leadership Team. This role will have full responsibility for benefits for the Americas region, and will lead the overall global benefits and wellness strategy in partnership with other...

About the Role: Grade Level (for internal use): 10 The Team:   The Enterprise Solutions division at S&P Global empowers a diverse spectrum of private equity and venture capital firms to effectively control their data and drive internal analytics and insights.  Whether it is for portfolio analytics, valuations, investor reporting, or on-demand insight into operating metrics of a specific asset, this team is at the forefront of the FinTech space.   Responsibilities and Impact:   The Client Engagement Team   is responsible for   proactively fostering meaningful relationships with clients to   identify   opportunities for   leveraging   the company's products, ensuring they achieve their   objectives   and derive maximum value from the services provided. This team acts as the primary point of contact for non-commercial relationship management with clients.   Responsibilities include:      Partnering with clients to...

About the Role: Grade Level (for internal use): 09 Office Coordinator – New York City Location: New York, New York   About S&P Global Mobility S&P Global has recently  announced  the intent to separate our Mobility Segment into a standalone public company.  For more information, visit www.spglobal.com/mobility . Position Overview The Office Coordinator serves as the primary on-site support for daily workplace operations at Mobility Global’s New York City office in Times Square. This role is responsible for helping ensure the office operates smoothly, professionally, and in alignment with company standards. This position acts as the first point of contact for employees, visitors, and vendors, while supporting workplace operations, facilities coordination, and day-to-day office needs in a fast-paced corporate environment. Core Responsibilities Front Desk & Workplace Support Serve as the primary front desk contact for employees, visitors,...

About the Role: Grade Level (for internal use): 14   About the Role/The Team:     The S&P Global Ratings Commercial Team   is responsible for   optimizing   relationships and commercial outcomes with a broad set of clients in the U.S.  In this highly visible, high-impact organization,   you’ll   help shape how we show up in the market ,   bringing our  mission   and values to life while delivering sustainable, long-term value for clients and communities.  We are a collaborative team who develop solutions that help our clients overcome their complex business challenges.  We thrive on   unique   perspectives,   operate   comfortably in ambiguity, and partner across boundaries to unlock outcomes that no single team could achieve alone.  The team is focused on relationship management, business development, and   is   intellectually curious. We uniquely   leverage   our proprietary methodologies and   cutting-edge...

About the Role: Grade Level (for internal use): 10 S&P Global Ratings The Role: Software Engineer The Location: NY (hybrid) The Team: The team is responsible for building external customer facing websites using emerging tools and technologies. The team works in a significant environment that gives ample opportunities to use creative ideas to take on complex problems for Commercial team. The Impact: You will have the opportunity every single day to work with people from a wide variety of backgrounds and will be able to develop a close team dynamic with coworkers from around the globe. You will be making meaningful contribution in building solutions for the User Interfaces/Webservices/API/Data Processing What’s in it for you: Build a career with a global company. Grow and improve your skills by working on enterprise-level products and new technologies. Enjoy attractive benefits package including medical benefits, gym discounts, and...

About the Role: Grade Level (for internal use): 09 The Team: The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment. Responsibilities and Impact:   In this role, you will manage the full customer journey across key lifecycle touchpoints, including onboarding, training, adoption, ongoing engagement, and renewal support. You will play an essential part in driving long-term client engagement, platform adoption, retention, user and usage growth, and account-level strategic objectives. Your interactions with clients will strengthen the organization’s relationship with existing accounts and reinforce their decision to partner with S&P Global Market Intelligence. By delivering a cohesive and proactive...

About the Role: Grade Level (for internal use): 15 The Role We are looking for a visionary and client-obsessed technology leader to be our Global Head of Commercial Technology Portfolio . In this critical role, you will own the entire technology ecosystem that governs how our clients discover, consume, and engage with S&P Global Indices products and data. You will be the single leader responsible for our global data distribution platforms, client-facing portals, and the full suite of sales and marketing technologies that power our growth. Your mission is to build a seamless, world-class digital experience that delights our customers and provides a strategic advantage to our commercial teams. Key Responsibilities: Commercial Technology Vision: Define and execute a cohesive technology strategy across all client-facing and revenue-enabling platforms, including data delivery APIs, customer portals, CRM, and the marketing technology stack. Drive Revenue...

About the Role: Grade Level (for internal use): 12 The Team: Our Account Management team is at the forefront of client relationship excellence, working collaboratively across global markets to ensure our enterprise clients maximize the value of our solutions. We pride ourselves on being strategic partners rather than just service providers, fostering a culture of proactive problem-solving and continuous learning. The team values building long-term relationships, embracing a global mindset, and driving measurable business outcomes for both our clients and the organization. Responsibilities and Impact: Serve as the primary point of contact for assigned enterprise accounts, building and maintaining strong relationships with key stakeholders and decision-makers Develop and execute strategic account plans to drive revenue growth, identify expansion opportunities, and ensure high client satisfaction and retention rates Collaborate with cross-functional teams including...

About the Role: Grade Level (for internal use): 13 About the Role: The Team: S&P Global Enterprise Solutions is seeking to add a high-performing  Sales Director to drive growth across our Private Markets SaaS solutions. Based in New York, you’ll drive growth through identifying prospects and leading the full sales cycle — from opportunity origination through to senior-level negotiations and deal close.   This is a fast-paced, high-profile role within one of S&P’s most strategic growth divisions. We are continually reinvesting in product innovation, ensuring our clients receive  market-leading technology, best-in-class support, and unrivaled customer experience . If you thrive on hunting for new business, consultative selling, building long-term client partnerships, and closing complex SaaS deals, this is an opportunity to make a major impact. At S&P, you’ll find not only the resources and global brand strength of a market leader but also the personal...

About the Role: Grade Level (for internal use): 11 The Role: Senior Sustainability Sales Specialist, Non-Financial Corporations, Americas   The Team: The Sustainability Sales Specialist in New York plays a vital role in fostering strong relationships with our clients while expanding our market presence. This role is dedicated to understanding the unique needs of businesses in the region and collaborating within S&P Global Sustainable1 and across other divisions to deliver a comprehensive suite of solutions tailored to their objectives. Additionally, the role actively engages with various market participants to enhance our visibility in the North America market, focusing on companies as clients and as partners in driving innovation. This team will be responsible for defining and executing the sales strategy for North America and directly managing a select portfolio of key accounts. The Impact: Reporting to the Regional Sales Head for Non-Financial Corporates,...

About the Role: Grade Level (for internal use): 12 The Team:   The Regulatory & Compliance Commercial team focuses on driving growth and expanding our solutions to effectively address our customers' evolving needs. By prioritizing creativity and agility, we approach problems with an open mind and adapt to fast-paced environments, making informed decisions that enhance our effectiveness. Collaboration and a client-centric approach are fundamental to our culture, enabling us to work efficiently with stakeholders to deliver exceptional service and foster long-term partnerships.     Responsibilities and Impact:   We are   seeking   a dynamic and innovative leader, with experience within Investment Banking, Financial   Services   and/or Software to drive engagement and business success across our Counterparty Manager product suite, which includes solutions such as CLM Pro, Document Solutions, Managed Services and Entity Data.   This...

About the Role: Grade Level (for internal use): 13 The Role: Team Lead, Sustainability Solutions Specialist, Corporates Segment, North America The Team: The Team Lead, Sustainability Solutions Specialist in New York plays a vital role in fostering strong relationships with our clients in the Corporates Segment while expanding our market presence. This role is dedicated to understanding the unique needs of businesses in the region and collaborating within S&P Global Sustainable1 and across other divisions to deliver a comprehensive suite of sustainability solutions tailored to their objectives. This team will be responsible for defining and executing the sales strategy for the Corporates Segment in North America, driving new sales, achieving sales targets,  directly managing the Corporates book of business, as well as supporting retention and account growth. The Impact: Reporting to the Head of Americas, in this role you will have the opportunity to work...

About the Role: Grade Level (for internal use): 10 The Team: Sustainable1's Client Coverage team is at the forefront of expanding and deepening client relationships in the sustainability space. We operate with a strategic vision to drive revenue growth while helping clients enhance their sustainability initiatives. Our globally distributed team values collaboration across S1, CCO, MI, and Energy Commercial divisions, working together on comprehensive account planning and client engagement strategies that deliver measurable impact. Responsibilities and Impact: Drive revenue retention and growth through strategic account management of key sustainability clients in assigned portfolio Develop and execute comprehensive account plans aligned with client strategic priorities and S&P Global's sustainability product suite Identify and pursue cross-sell and upsell opportunities across Energy, Market Intelligence, and other S&P Global divisions to maximize client...

About the Role: Grade Level (for internal use): 10 About the Role: Private Market and other Thematic Indices‘ data owner         As a Private Market and Thematic Indices data owner within the Global Index Management & Production Group (IMPG), you will be responsible for preparing, validating , and ensuring the accuracy of private equity, venture capital, private debt, and real asset data ahead of scheduled index rebalances. You will work with various datasets that include valuations, holdings, and transaction records, applying rigorous validation checks against trusted reference sources.  This position is part of the Data Excellence – Thematics group, which focuses on a wide array of datasets used for the maintenance and rebalanc ings for S&P Thematic indices.       Responsibilities and Impact:    As the key point of accountability for private market and thematic data quality, you...

About the Role: Grade Level (for internal use): 10 The Team: Our team is a dynamic, collaborative group that values innovation and continuous improvement. We operate in a fast-paced environment where knowledge sharing and mentorship are prioritized, enabling both individual growth and collective success. The team embraces a global mindset and works cross-functionally to deliver exceptional results. Responsibilities and Impact: Lead cross-functional Root Cause Analysis sessions for complex incidents, identifying systemic issues and control gaps to strengthen operational resilience and reduce recurring problems Own and mature the Problem Management lifecycle aligned to ITIL v4 principles, partnering with Risk and Compliance teams to support regulatory expectations including DORA compliance Analyze incident, problem, and service performance data to identify trends and recommend preventative actions that measurably reduce repeat incidents and operational risk...

About the Role: Grade Level (for internal use): 13 The Team: The Asset Owners Team is part of the North America Commercial organization. We focus on a carefully identified group of institutional decision-makers and influencers, promoting solutions and providing access to index data, analytics, research, and market intelligence. We work closely with colleagues across Client Coverage, Product, Index Investment Strategy, Research & Design, Client Services, Marketing, and Legal to deliver client outcomes and revenue growth. Responsibilities and Impact: Drive commercial growth and revenue generation by identifying, qualifying, and advancing opportunities from early discovery through client execution, building and managing a robust pipeline across U.S. and Canadian asset owners. This role requires demonstrating how your work fits into the broader strategy and leveraging your network in other functions and at a senior leadership level to ensure strategic...

About the Role: Grade Level (for internal use): 11 The Team: S&P Global Ratings' engineering team is at the forefront of developing innovative content management and publishing platforms that leverage cutting-edge technologies including web applications, data pipelines, machine learning, and multi-cloud architectures. We are a dynamic, passionate group that values technical excellence and self-driven professionals who thrive on solving complex challenges. Our team culture emphasizes innovation and collaboration as we build next-generation technology solutions that power global financial markets. Responsibilities and Impact: End-to-End Development: Lead the complete software development lifecycle (SDLC), encompassing architecture, design, development, testing, deployment, and support of technology solutions. Agile Practices: Actively participate in all Agile ceremonies, ensuring adherence to best practices and fostering a culture of continuous improvement....

About the Role: Grade Level (for internal use): 11 The Team: The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment. Responsibilities and Impact: As a Customer Success Manager focused on Visible Alpha (VA), you will be responsible for driving user engagement, product adoption, and satisfaction across VA Insights and VA on Pro. You will partner closely with Marketing, Product, Account Management, and Sales teams to deliver proactive initiatives that maximize the value VA brings to our clients. Responsibilities Include: Lead targeted engagement campaigns for VA to increase product usage and deepen adoption. Develop expertise in the VA platform, staying current on new features, workflows, and...

About the Role: Grade Level (for internal use): 10 The Team: The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment. Responsibilities and Impact:     Lead   proactive   and innovative customer engagement initiatives in close collaboration with   M arketing , Product,   Account Management, and Sales teams .   Cultivate strong relationships with power users and key stakeholders.   Develop specialization in key industry verticals or customer segments. Stay attuned to client business   objectives   and market trends to   identify   tailored solutions.   Deliver tailored training sessions (virtual/in-person) aligned to user roles and workflows....

About the Role: Grade Level (for internal use): 13   The Team: The Partnerships & Solutions group at S&P Dow Jones Indices (SPDJI) is seeking a Director-level Relationship Manager to lead SPDJI’s engagement with the investment consultant community in a fast-paced, growth-oriented environment . This team operates with an enterprise perspective, proactively connecting current activities to the wider vision of the organization. It highly values innovative thinking, cross-functional collaboration, and strategic leadership to drive commercial growth and increase market acceptance of SPDJI’s solutions. Responsibilities and Impact: Lead the firm-wide investment consultant engagement strategy to drive commercial growth, expand access, strengthen brand recognition, and increase the adoption and integration of SPDJI indices and data solutions within consultant research, due diligence, and asset-owner recommendations . This includes owning the strategy...

About the Role: Grade Level (for internal use): 10 About the Role: The Team: The Americas Benefits Team is responsible for various benefits initiatives across the US, Canada, and LATAM. The Benefits Team works closely with the rest of the People Team to ensure the company’s policies and benefits are best in class. Responsibilities and Impact: We are seeking a detail-oriented and analytical HR Benefits Analyst to support the design, administration, and optimization of employee benefits programs, with a primary focus of US. This role is responsible for analyzing benefits data, ensuring compliance with regulations, managing vendor relationships, and communicating with employees and helping them resolve issues. The ideal candidate combines strong analytical skills with a service-oriented mindset. Administer employee benefits programs including health, dental, vision, retirement, life insurance, wellness, and much more. Analyze benefits utilization, costs,...

About the Role: Grade Level (for internal use): 09 The Team: The team is comprised of ambitious, commercially minded people looking to start a career in Account Management. While reporting directly into the Regional Manager, Revenue Associates, the ADR will spend a significant amount of time working directly with a team of account managers who they will be supporting in the day-today. Responsibilities and Impact: The Account Development Representative is a critical entry point into our commercial organization and a core component of our centralized Revenue Associate Program. This role is designed for high-potential early-career professionals who are motivated to build a successful career in revenue generation. Through a structured onboarding, training, and rotational development program, Associates will gain deep product knowledge, client engagement skills, sales methodology, and commercial acumen preparing them to seamlessly transition into quota-bearing Account...

About the Role: Grade Level (for internal use): 13 The Team: This sales director will partner closely with Commercial, Marketing, Customer Experience, and global sales to deliver on annual bookings, ACV, Services and business growth targets while ensuring operational rigor, forecast accuracy, and customer satisfaction. The ideal candidate has a strong commercial track record in enterprise software, deep industry knowledge, and experience leading high performing sales teams. Responsibilities and Impact: The  Americas Sales  role reports into the Head of US Revenue for the Client lifecycle & Regulatory Solutions portfolio . This role is responsible for delivering on the go-to-market strategy, driving revenue growth, and scaling growth across North America. Revenue Growth & Commercial Execution   ·          Deliver on the North America commercial strategy across the suite of Client Lifecycle & Regulatory solutions...

About the Role: Grade Level (for internal use): 11 The Role The Team: The Enterprise Portfolio Marketing team sits within the Enterprise Marketing team and is responsible for translating S&P Global’s cross-divisional capabilities into unified go-to-market campaigns across the company’s highest-priority growth themes. Working at the intersection of divisional product expertise and enterprise commercial strategy, the team develops and executes integrated campaigns that drive pipeline, brand awareness, and market leadership across Private Markets, Energy Expansion, Enterprise Data and Generative AI, and other strategic priorities defined by the CCO and CEO. This position report to Managing Director, Enterprise Portfolio Marketing. Responsibilities & Impact: As the Portfolio Marketing Manager, you will operationally own the execution of enterprise growth-theme campaigns from brief through delivery and measurement. You will work across divisional marketing...