54 senior customer success manager jobs found in New York

About the Role: Grade Level (for internal use): 12 The Team: Our Account Management team is at the forefront of client relationship excellence, working collaboratively across global markets to ensure our enterprise clients maximize the value of our solutions. We pride ourselves on being strategic partners rather than just service providers, fostering a culture of proactive problem-solving and continuous learning. The team values building long-term relationships, embracing a global mindset, and driving measurable business outcomes for both our clients and the organization. Responsibilities and Impact: Serve as the primary point of contact for assigned enterprise accounts, building and maintaining strong relationships with key stakeholders and decision-makers Develop and execute strategic account plans to drive revenue growth, identify expansion opportunities, and ensure high client satisfaction and retention rates Collaborate with cross-functional teams including...

About the Role: Grade Level (for internal use): 14 Technology Partnerships Manager – Enterprise Partnerships – Chief Client Office Function: The Chief Client Office (CCO) proactively engages customers, industry groups and key stakeholders to create measurable value for S&P Global and a better customer experience. Within the CCO organization, the Client Coverage team accelerates growth through strategic partnership with key accounts. The team drives cross-functional collaboration and alignment to deliver holistic solutions, drive long-term engagements, and maximize customer success. Team : The Technology Partnerships team drives S&P Global's most critical technology partner relationships. We value strategic thinking, relationship excellence, and collaborative leadership as we partner with key hyperscalers, data platforms and AI/LLM platforms to expand market reach and deliver innovative solutions to our global client base. Impact: The...

About the Role: Grade Level (for internal use): 09 The Team: The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment. Responsibilities and Impact:   In this role, you will manage the full customer journey across key lifecycle touchpoints, including onboarding, training, adoption, ongoing engagement, and renewal support. You will play an essential part in driving long-term client engagement, platform adoption, retention, user and usage growth, and account-level strategic objectives. Your interactions with clients will strengthen the organization’s relationship with existing accounts and reinforce their decision to partner with S&P Global Market Intelligence. By delivering a cohesive and proactive...

About the Role: Grade Level (for internal use): 11 The Team:   Our Ratings Talent Acquisition team is a global team distributed across APAC, EMEA and the Americas. We are responsible for ensuring we hire the best talent in the market, supporting our position as the largest credit rating agency in the world; providing independent credit opinions the market relies on, strengthened by innovation that accelerates analysis. We form one team within the enterprise Talent Acquisition group and regularly contribute to enterprise focused talent acquisition initiatives. What you stand to Gain: You will report directly to the Ratings Regional Head of Talent Acquisition for the Americas. You will focus on delivery across a portfolio of vacancies in the Americas, but you'll also help in other regions when we need you. Beyond day-to-day recruiting, you will play a key role in our Ratings talent acquisition operations and strategy. There are also opportunities to support...

About the Role: Grade Level (for internal use): 11 About the Role:   Grade Level (for internal use):  1 1   The Team:   As a vital member of S&P Dow Jones Indices’ (S&P DJI)   m ulti - a sset   marketing team, this position   is responsible for   spearheading product marketing initiatives that enhance awareness,   adoption   and engagement of S&P DJI’s   multi - asset   offerings. This role will concentrate on developing compelling   index   solution   narratives and content strategies that resonate with target audiences in the evolving   insurance,   bank   and   asset   management   landscape.   As part of the broader commercial organization, Marketing is tasked with aligning product marketing activities—including product launches, content creation, go-to-market   strategies   and client education—with specific commercial outcomes. This role is crucial in positioning S&P...

About the Role: Grade Level (for internal use): 13 About the Role: This role will provide primary People Partner support to the People function. This role will ensure overall People governance, including securing deployment of core people processes, providing counsel and advice for People matters and driving a systemic talent strategy, including succession planning, development, learning paths work in connection with the People products team.  This is a global position that will be supporting all managers, along with the People Leadership Team (PLT). Collaborating closely with the PLT, this role will ensure that the People plans and priorities across all the various areas within these groups are consistent and align with the overall People Strategy. Reporting into the Head of People Strategy and Business Management, and working collaboratively with the global and local People Partner network, as well as the Extended People Leadership Team. Responsibilities:...

About the Role: Grade Level (for internal use): 13 The Team: The Director of Data Integration & Workflows leads the team that serves as the backbone of enablement at S&P Dow Jones Indices (SPDJI), responsible for building, templating, and standardizing the data pipelines and workflow patterns that power our index and analytical solutions. Reporting to the Director of Data AI & Enablement, this role is critical to the Data Platform enablement strategy, accelerating delivery, reducing production risk, and ensuring that every pipeline and workflow is scalable, observable, and maintainable. Responsibilities and Impact: Strategic Leadership & Technical Vision Define and drive the data automation and transformation strategy for the Data Integration & Workflows group, setting standards and approaches for building production-ready pipelines and workflow automation across value streams Establish reference architectures and engineering standards for...

About the Role: Grade Level (for internal use): 13 The Team: The Director of AI Solutions & Integration leads the team that brings advanced analytics and AI capabilities into the heart of SPDJI's data operations. Reporting to the Director of Data AI & Enablement, this role ensures that AI is not just an experiment, but a production-ready, governed, and value-driving capability. This strategic leadership position enables SPDJI to harness the power of AI at scale, by accelerating innovation, enhancing productivity, and ensuring that every AI solution is safe, and aligned with business priorities. Responsibilities and Impact: Strategic Leadership & AI Vision Own and drive the AI solutions enablement strategy for SPDJI, defining how value streams design, build, and scale AI applications that deliver measurable business value Establish reference architectures and standards for GenAI/LLM solutions (e.g., RAG patterns, agentic workflows, orchestration,...

About the Role: Grade Level (for internal use): 12 Key Responsibilities Strategic Client Ownership Serve as the primary relationship lead for Global Strategic Accounts in the Americas, with a focus on the firm’s largest ETF client relationships using our index IP. Develop and execute long‑term account strategies aligned with client objectives, asset growth goals, and firm‑wide commercial priorities. Function as a trusted advisor to senior client stakeholders, including investment, product, and distribution leadership. Serve as a trusted advisor on ETF market trends, index-based product positioning, and ecosystem dynamics. Tactical Quarterback & Execution Leadership Lead day-to-day coordination of active initiatives including: Product enhancements (methodology changes, communications, timelines, approvals). New product pitches and commercialization planning (concept shaping, differentiators, feasibility). Commercial reviews, pricing discussions, and...

About the Role: Grade Level (for internal use): 13 Responsibilities: ·        Manage team through the entire acquisition process, from initial contact to contract execution and content delivery ·        Lead commercial negotiations with third-party exchange and content providers. Manage source selection, internal communication, contractual review, and internal processes. ·        Negotiate optimal terms considering both creative and commercial aspects with data providers to support internal and commercial (derived and redistribution) use cases ·        Maintain relationships between SPDJI and its exchange partners, content providers and other market data and subscription vendors ·        Promote best practices globally, including identifying opportunities to optimize and leverage data sources across the organization. Abide by guidelines and standards set by the organization. ·        Analyze data rights and...

About the Role: Grade Level (for internal use): 10 The Team:  The Multi-Asset Index Management team oversees a diverse portfolio of high-profile indices encompassing equities, fixed income, commodities derivatives, and digital wealth.   Impact: As an Index Manager, you will be responsible for managing a broad range of indices. Your role will involve working closely with key stakeholders (Product Management, R&D, Technology, Governance and Operations) to ensure the day-to day accuracy of indices under your management. This role is part of the Multi-Asset team which manages a wide array of indices. While this role will have a focus on Wealth Benchmarks, flexibility and more generalized work across the team’s offering will be required. Collaborate with a wide array of indices across global markets, analyzing and implementing complex index methodologies while addressing non-routine problems on an ongoing basis.   Take charge of all...

About the Role: Grade Level (for internal use): 14 The Role: The Team: It is an exciting time in the People team at S&P Global.   With a “People Forward” philosophy, the People team shapes culture, develops talent, and drives reward strategies that support excellence. This role presents a unique opportunity for the incumbent to lead the Americas Benefits team. S&P Global is seeking a Head of Global Benefits for the Americas region to collaborate with senior leadership in the development, design, and execution of S&P Global’ s benefits and wellness programs. This leader will have a people-centric mindset, commercial savvy, and the ability to develop and implement innovative and best-in-class benefits strategies. This leader will be a key member of the Total Rewards Leadership Team. This role will have full responsibility for benefits for the Americas region, and will lead the overall global benefits and wellness strategy in partnership with other...

About the Role: Grade Level (for internal use): 10 About the Role: Private Market and other Thematic Indices‘ data owner         As a Private Market and Thematic Indices data owner within the Global Index Management & Production Group (IMPG), you will be responsible for preparing, validating , and ensuring the accuracy of private equity, venture capital, private debt, and real asset data ahead of scheduled index rebalances. You will work with various datasets that include valuations, holdings, and transaction records, applying rigorous validation checks against trusted reference sources.  This position is part of the Data Excellence – Thematics group, which focuses on a wide array of datasets used for the maintenance and rebalanc ings for S&P Thematic indices.       Responsibilities and Impact:    As the key point of accountability for private market and thematic data quality, you...

About the Role: Grade Level (for internal use): 13 The Team: The Asset Owners Team is part of the North America Commercial organization. We focus on a carefully identified group of institutional decision-makers and influencers, promoting solutions and providing access to index data, analytics, research, and market intelligence. We work closely with colleagues across Client Coverage, Product, Index Investment Strategy, Research & Design, Client Services, Marketing, and Legal to deliver client outcomes and revenue growth. Responsibilities and Impact: Drive commercial growth and revenue generation by identifying, qualifying, and advancing opportunities from early discovery through client execution, building and managing a robust pipeline across U.S. and Canadian asset owners. This role requires demonstrating how your work fits into the broader strategy and leveraging your network in other functions and at a senior leadership level to ensure strategic...

About the Role: Grade Level (for internal use): 12 The Team: The finance team is responsible for financial planning and analysis related to budgeting, forecasting and partnering with all other functions of the business. The team values collaboration and the ability to think critically while problem solving. The Impact: This role will provide support to both finance and commercial teams. The associate director will provide support and analysis for the month-end close and ongoing forecasting as well as market analysis in support of our various product offerings. This role will contribute value added analysis, supporting the finance team’s strategic positioning within the company. We are looking for a candidate who will assist in supporting the business’ strategic revenue growth plans with insights gained from analyzing company performance data. The ideal candidate is adept at combining analytic tools and techniques with business expertise to identify the key...

About the Role: Grade Level (for internal use): 13 About the Role: We are seeking a Director, RPA Automation & Citizen Development to lead our Automation team at S&P Global Ratings. In this role you will work business stake holders to understand thier automations, assist them in automation development by adhering to Ratings Cistizen Development SOPs and also contribute to the deployment, monitoring, and management of RPA solutions and managing the RPA team.  You will also play a pivotal role in implementing our RPA operations, ensuring the management of our RPA Portfolio.  . The Team: You will lead, manage, and work closely with a world-class RPA and Automation team comprised of experts in RPA tools and engineers. Your contributions will be critical in engineering and developing solutions for RPA and Automation, supporting S&P’s transformation to drive value both internally and for our customers. This role presents a unique opportunity for RPA managers...

About the Role: Grade Level (for internal use): 13   The Team: The Partnerships & Solutions group at S&P Dow Jones Indices (SPDJI) is seeking a Director-level Relationship Manager to lead SPDJI’s engagement with the investment consultant community in a fast-paced, growth-oriented environment . This team operates with an enterprise perspective, proactively connecting current activities to the wider vision of the organization. It highly values innovative thinking, cross-functional collaboration, and strategic leadership to drive commercial growth and increase market acceptance of SPDJI’s solutions. Responsibilities and Impact: Lead the firm-wide investment consultant engagement strategy to drive commercial growth, expand access, strengthen brand recognition, and increase the adoption and integration of SPDJI indices and data solutions within consultant research, due diligence, and asset-owner recommendations . This includes owning the strategy...

About the Role: Grade Level (for internal use): 10 About the Role: The Team: The Americas Benefits Team is responsible for various benefits initiatives across the US, Canada, and LATAM. The Benefits Team works closely with the rest of the People Team to ensure the company’s policies and benefits are best in class. Responsibilities and Impact: We are seeking a detail-oriented and analytical HR Benefits Analyst to support the design, administration, and optimization of employee benefits programs, with a primary focus of US. This role is responsible for analyzing benefits data, ensuring compliance with regulations, managing vendor relationships, and communicating with employees and helping them resolve issues. The ideal candidate combines strong analytical skills with a service-oriented mindset. Administer employee benefits programs including health, dental, vision, retirement, life insurance, wellness, and much more. Analyze benefits utilization, costs,...

About the Role: Grade Level (for internal use): 11 The Team: The U.S. CMBS team is part of the broader Structured Finance Group at S&P Global Ratings. The team assigns ratings and publishes research for Commercial Mortgage-Backed Securities (CMBS) investors, working collaboratively on both new issue ratings and ongoing surveillance of CMBS transactions. We foster a collaborative environment where analytical excellence meets innovative problem-solving, supporting the growth of structured finance markets globally. The Impact: As a Senior Analyst in our U.S. CMBS team, you will play a key role in driving analytical quality and efficiency, sharing your expertise with colleagues, and contributing to how the team continuously improves the way we work. As a Senior Analyst you will lead analysis on transactions within clearly defined criteria and frameworks and will be called upon to advise on more complex or non-standard situations by applying structured finance...

About the Role: Grade Level (for internal use): 12 The Team   The  Associate Director, Operations Excellence  reports directly to the  Head of Operations Excellence  (part of the S&P DJI Data Group) and is accountable for driving metrics, reporting, and program management within SPDJI's Operations function. The team plays a critical role in supporting and enhancing our day-to-day operations—while also driving disciplined delivery of strategic initiatives and managing our internal business analytics and reporting. Operating with an enterprise mindset, Data Operations Excellence partners closely with Technology, Product, R&D, and the rest of the Operations function to enable cross-functional teams to execute and deliver while also providing them the essential intelligence they need to make data-informed decisions.  Responsibilities and Impact   Program Management & Execution Excellence   Lead cross-Operational and cross-functional initiatives to...

About the Role: Grade Level (for internal use): 12 The Team: The MI Business Transformation, Strategy & Special Projects team is responsible for guiding the overall strategy of the Market Intelligence division of S&P Global. In addition to setting long-term strategic ambitions for the division, the team leads acquisitions and divestitures, strategic partnerships, portfolio management, growth initiatives and competitive intelligence. The team also partners closely with Finance and business stakeholders on long-term financial planning. This small, nimble team is responsible for evaluating all significant new investments for Market Intelligence and defining the requirements for delivering future growth coupled with large-scale business transformation initiatives aimed at optimizing portfolio strategy and improving business profitability and productivity. Responsibilities and Impact: Partner with business leaders across the division to shape and execute MI’s...

About the Role: Grade Level (for internal use): 12 The Team: Our IT Application Development team is a dynamic group that thrives in a fast-paced environment while working on innovative projects that drive S&P Global's technology solutions forward. We value collaboration, technical excellence, and the ability to adapt quickly to evolving business needs while delivering impactful solutions that serve our global financial markets. Responsibilities and Impact: Design, develop, and maintain scalable software applications using modern programming languages and frameworks Collaborate with cross-functional teams to translate business requirements into technical solutions Lead code reviews and mentor junior developers to ensure high-quality code standards Participate in architectural decisions and contribute to the technical roadmap for innovative projects Troubleshoot complex technical issues and optimize application performance in production environments Drive...

About the Role: Grade Level (for internal use): 09 The Location:  Houston, TX or New York, NY (relocation assistance not available) The  S&P Global Energy  Commercial and CX Graduate Program journey begins with an intensive 5-week onboarding in our London office. The 3-months thereafter will be part of the NAMER Customer Success Team, focusing on building a foundational knowledge of the commodity markets, developing essential business-related skills while learning about various  S&P Global Energy  data, research and analytical products. At Customer Success, you would be a primary contact for clients, providing solutions to their requests in a timely, professional and courteous manner and providing training on  S&P Global Energy products through WebEx and onsite visits.   The program will consist of rotations to Customer Success, sales, channel management and marketing functions. This will enable each graduate to gain a holistic perspective of the...

About the Role: Grade Level (for internal use): 15 The Role We are looking for a visionary and client-obsessed technology leader to be our Global Head of Commercial Technology Portfolio . In this critical role, you will own the entire technology ecosystem that governs how our clients discover, consume, and engage with S&P Global Indices products and data. You will be the single leader responsible for our global data distribution platforms, client-facing portals, and the full suite of sales and marketing technologies that power our growth. Your mission is to build a seamless, world-class digital experience that delights our customers and provides a strategic advantage to our commercial teams. Key Responsibilities: Commercial Technology Vision: Define and execute a cohesive technology strategy across all client-facing and revenue-enabling platforms, including data delivery APIs, customer portals, CRM, and the marketing technology stack. Drive Revenue...