53 senior customer success manager jobs found in New York

About the Role: Grade Level (for internal use): 10 The Team: The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment. Responsibilities and Impact:     Lead   proactive   and innovative customer engagement initiatives in close collaboration with   M arketing , Product,   Account Management, and Sales teams .   Cultivate strong relationships with power users and key stakeholders.   Develop specialization in key industry verticals or customer segments. Stay attuned to client business   objectives   and market trends to   identify   tailored solutions.   Deliver tailored training sessions (virtual/in-person) aligned to user roles and workflows....

About the Role: Grade Level (for internal use): 11 The Team: The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment. Responsibilities and Impact: As a Customer Success Manager focused on Visible Alpha (VA), you will be responsible for driving user engagement, product adoption, and satisfaction across VA Insights and VA on Pro. You will partner closely with Marketing, Product, Account Management, and Sales teams to deliver proactive initiatives that maximize the value VA brings to our clients. Responsibilities Include: Lead targeted engagement campaigns for VA to increase product usage and deepen adoption. Develop expertise in the VA platform, staying current on new features, workflows, and...

About the Role: Grade Level (for internal use): 12 The Team: Our Account Management team is at the forefront of client relationship excellence, working collaboratively across global markets to ensure our enterprise clients maximize the value of our solutions. We pride ourselves on being strategic partners rather than just service providers, fostering a culture of proactive problem-solving and continuous learning. The team values building long-term relationships, embracing a global mindset, and driving measurable business outcomes for both our clients and the organization. Responsibilities and Impact: Serve as the primary point of contact for assigned enterprise accounts, building and maintaining strong relationships with key stakeholders and decision-makers Develop and execute strategic account plans to drive revenue growth, identify expansion opportunities, and ensure high client satisfaction and retention rates Collaborate with cross-functional teams including...

About the Role: Grade Level (for internal use): 14 Technology Partnerships Manager – Enterprise Partnerships – Chief Client Office Function: The Chief Client Office (CCO) proactively engages customers, industry groups and key stakeholders to create measurable value for S&P Global and a better customer experience. Within the CCO organization, the Client Coverage team accelerates growth through strategic partnership with key accounts. The team drives cross-functional collaboration and alignment to deliver holistic solutions, drive long-term engagements, and maximize customer success. Team : The Technology Partnerships team drives S&P Global's most critical technology partner relationships. We value strategic thinking, relationship excellence, and collaborative leadership as we partner with key hyperscalers, data platforms and AI/LLM platforms to expand market reach and deliver innovative solutions to our global client base. Impact: The...

About the Role: Grade Level (for internal use): 14 The Role: The Team: It is an exciting time in the People team at S&P Global.   With a “People Forward” philosophy, the People team shapes culture, develops talent, and drives reward strategies that support excellence. This role presents a unique opportunity for the incumbent to lead the Americas Benefits team. S&P Global is seeking a Head of Global Benefits for the Americas region to collaborate with senior leadership in the development, design, and execution of S&P Global’ s benefits and wellness programs. This leader will have a people-centric mindset, commercial savvy, and the ability to develop and implement innovative and best-in-class benefits strategies. This leader will be a key member of the Total Rewards Leadership Team. This role will have full responsibility for benefits for the Americas region, and will lead the overall global benefits and wellness strategy in partnership with other...

About the Role: Grade Level (for internal use): 10 The Role: Senior Financial Analyst – Business Partnering The Team: This role is a key member of the Finance Business Partner team supporting Energy Business Lines. The position will support the teams by assisting with financial & operational reporting, forecasting, and analysis. The Impact: Primary focus will be on headcount reporting, business case development, ACV analysis, project budget tracking, forecasting, and general financial management of the Business Line functions. This position will also assist with ad hoc requests and special projects across all Energy groups to support the decision-making process. Responsibilities : Participate in the ongoing strategic planning process as an integral member of the Energy Business Partnering team Manage financial planning and analysis and accounting, including workforce planning Assist in the preparation of the multi-year budgets and related...

About the Role: Grade Level (for internal use): 10 About the Role: Private Market and other Thematic Indices‘ data owner         As a Private Market and Thematic Indices data owner within the Global Index Management & Production Group (IMPG), you will be responsible for preparing, validating , and ensuring the accuracy of private equity, venture capital, private debt, and real asset data ahead of scheduled index rebalances. You will work with various datasets that include valuations, holdings, and transaction records, applying rigorous validation checks against trusted reference sources.  This position is part of the Data Excellence – Thematics group, which focuses on a wide array of datasets used for the maintenance and rebalanc ings for S&P Thematic indices.       Responsibilities and Impact:    As the key point of accountability for private market and thematic data quality, you...

About the Role: Grade Level (for internal use): 13 The Team: The Asset Owners Team is part of the North America Commercial organization. We focus on a carefully identified group of institutional decision-makers and influencers, promoting solutions and providing access to index data, analytics, research, and market intelligence. We work closely with colleagues across Client Coverage, Product, Index Investment Strategy, Research & Design, Client Services, Marketing, and Legal to deliver client outcomes and revenue growth. Responsibilities and Impact: Drive commercial growth and revenue generation by identifying, qualifying, and advancing opportunities from early discovery through client execution, building and managing a robust pipeline across U.S. and Canadian asset owners. This role requires demonstrating how your work fits into the broader strategy and leveraging your network in other functions and at a senior leadership level to ensure strategic...

About the Role: Grade Level (for internal use): 12 The Team: The finance team is responsible for financial planning and analysis related to budgeting, forecasting and partnering with all other functions of the business. The team values collaboration and the ability to think critically while problem solving. The Impact: This role will provide support to both finance and commercial teams. The associate director will provide support and analysis for the month-end close and ongoing forecasting as well as market analysis in support of our various product offerings. This role will contribute value added analysis, supporting the finance team’s strategic positioning within the company. We are looking for a candidate who will assist in supporting the business’ strategic revenue growth plans with insights gained from analyzing company performance data. The ideal candidate is adept at combining analytic tools and techniques with business expertise to identify the key...

About the Role: Grade Level (for internal use): 09 The Team: The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment. Responsibilities and Impact:   In this role, you will manage the full customer journey across key lifecycle touchpoints, including onboarding, training, adoption, ongoing engagement, and renewal support. You will play an essential part in driving long-term client engagement, platform adoption, retention, user and usage growth, and account-level strategic objectives. Your interactions with clients will strengthen the organization’s relationship with existing accounts and reinforce their decision to partner with S&P Global Market Intelligence. By delivering a cohesive and proactive...

About the Role: Grade Level (for internal use): 13 About the Role: We are seeking a Director, RPA Automation & Citizen Development to lead our Automation team at S&P Global Ratings. In this role you will work business stake holders to understand thier automations, assist them in automation development by adhering to Ratings Cistizen Development SOPs and also contribute to the deployment, monitoring, and management of RPA solutions and managing the RPA team.  You will also play a pivotal role in implementing our RPA operations, ensuring the management of our RPA Portfolio.  . The Team: You will lead, manage, and work closely with a world-class RPA and Automation team comprised of experts in RPA tools and engineers. Your contributions will be critical in engineering and developing solutions for RPA and Automation, supporting S&P’s transformation to drive value both internally and for our customers. This role presents a unique opportunity for RPA managers...

About the Role: Grade Level (for internal use): 13   The Team: The Partnerships & Solutions group at S&P Dow Jones Indices (SPDJI) is seeking a Director-level Relationship Manager to lead SPDJI’s engagement with the investment consultant community in a fast-paced, growth-oriented environment . This team operates with an enterprise perspective, proactively connecting current activities to the wider vision of the organization. It highly values innovative thinking, cross-functional collaboration, and strategic leadership to drive commercial growth and increase market acceptance of SPDJI’s solutions. Responsibilities and Impact: Lead the firm-wide investment consultant engagement strategy to drive commercial growth, expand access, strengthen brand recognition, and increase the adoption and integration of SPDJI indices and data solutions within consultant research, due diligence, and asset-owner recommendations . This includes owning the strategy...

About the Role: Grade Level (for internal use): 10 About the Role: The Team: The Americas Benefits Team is responsible for various benefits initiatives across the US, Canada, and LATAM. The Benefits Team works closely with the rest of the People Team to ensure the company’s policies and benefits are best in class. Responsibilities and Impact: We are seeking a detail-oriented and analytical HR Benefits Analyst to support the design, administration, and optimization of employee benefits programs, with a primary focus of US. This role is responsible for analyzing benefits data, ensuring compliance with regulations, managing vendor relationships, and communicating with employees and helping them resolve issues. The ideal candidate combines strong analytical skills with a service-oriented mindset. Administer employee benefits programs including health, dental, vision, retirement, life insurance, wellness, and much more. Analyze benefits utilization, costs,...

About the Role: Grade Level (for internal use): 09 The Team: The team is comprised of ambitious, commercially minded people looking to start a career in Account Management. While reporting directly into the Regional Manager, Revenue Associates, the ADR will spend a significant amount of time working directly with a team of account managers who they will be supporting in the day-today. Responsibilities and Impact: The Account Development Representative is a critical entry point into our commercial organization and a core component of our centralized Revenue Associate Program. This role is designed for high-potential early-career professionals who are motivated to build a successful career in revenue generation. Through a structured onboarding, training, and rotational development program, Associates will gain deep product knowledge, client engagement skills, sales methodology, and commercial acumen preparing them to seamlessly transition into quota-bearing Account...

About the Role: Grade Level (for internal use): 11 The Team: The U.S. CMBS team is part of the broader Structured Finance Group at S&P Global Ratings. The team assigns ratings and publishes research for Commercial Mortgage-Backed Securities (CMBS) investors, working collaboratively on both new issue ratings and ongoing surveillance of CMBS transactions. We foster a collaborative environment where analytical excellence meets innovative problem-solving, supporting the growth of structured finance markets globally. The Impact: As a Senior Analyst in our U.S. CMBS team, you will play a key role in driving analytical quality and efficiency, sharing your expertise with colleagues, and contributing to how the team continuously improves the way we work. As a Senior Analyst you will lead analysis on transactions within clearly defined criteria and frameworks and will be called upon to advise on more complex or non-standard situations by applying structured finance...

About the Role: Grade Level (for internal use): 11 The Role The Team: The Enterprise Portfolio Marketing team sits within the Enterprise Marketing team and is responsible for translating S&P Global’s cross-divisional capabilities into unified go-to-market campaigns across the company’s highest-priority growth themes. Working at the intersection of divisional product expertise and enterprise commercial strategy, the team develops and executes integrated campaigns that drive pipeline, brand awareness, and market leadership across Private Markets, Energy Expansion, Enterprise Data and Generative AI, and other strategic priorities defined by the CCO and CEO. This position report to Managing Director, Enterprise Portfolio Marketing. Responsibilities & Impact: As the Portfolio Marketing Manager, you will operationally own the execution of enterprise growth-theme campaigns from brief through delivery and measurement. You will work across divisional marketing...

About the Role: Grade Level (for internal use): 12 The Team   The  Associate Director, Operations Excellence  reports directly to the  Head of Operations Excellence  (part of the S&P DJI Data Group) and is accountable for driving metrics, reporting, and program management within SPDJI's Operations function. The team plays a critical role in supporting and enhancing our day-to-day operations—while also driving disciplined delivery of strategic initiatives and managing our internal business analytics and reporting. Operating with an enterprise mindset, Data Operations Excellence partners closely with Technology, Product, R&D, and the rest of the Operations function to enable cross-functional teams to execute and deliver while also providing them the essential intelligence they need to make data-informed decisions.  Responsibilities and Impact   Program Management & Execution Excellence   Lead cross-Operational and cross-functional initiatives to...

About the Role: Grade Level (for internal use): 12 The Team: The MI Business Transformation, Strategy & Special Projects team is responsible for guiding the overall strategy of the Market Intelligence division of S&P Global. In addition to setting long-term strategic ambitions for the division, the team leads acquisitions and divestitures, strategic partnerships, portfolio management, growth initiatives and competitive intelligence. The team also partners closely with Finance and business stakeholders on long-term financial planning. This small, nimble team is responsible for evaluating all significant new investments for Market Intelligence and defining the requirements for delivering future growth coupled with large-scale business transformation initiatives aimed at optimizing portfolio strategy and improving business profitability and productivity. Responsibilities and Impact: Partner with business leaders across the division to shape and execute MI’s...

About the Role: Grade Level (for internal use): 12 The Team: Our IT Application Development team is a dynamic group that thrives in a fast-paced environment while working on innovative projects that drive S&P Global's technology solutions forward. We value collaboration, technical excellence, and the ability to adapt quickly to evolving business needs while delivering impactful solutions that serve our global financial markets. Responsibilities and Impact: Design, develop, and maintain scalable software applications using modern programming languages and frameworks Collaborate with cross-functional teams to translate business requirements into technical solutions Lead code reviews and mentor junior developers to ensure high-quality code standards Participate in architectural decisions and contribute to the technical roadmap for innovative projects Troubleshoot complex technical issues and optimize application performance in production environments Drive...

About the Role: Grade Level (for internal use): 09 The Location:  Houston, TX or New York, NY (relocation assistance not available) The  S&P Global Energy  Commercial and CX Graduate Program journey begins with an intensive 5-week onboarding in our London office. The 3-months thereafter will be part of the NAMER Customer Success Team, focusing on building a foundational knowledge of the commodity markets, developing essential business-related skills while learning about various  S&P Global Energy  data, research and analytical products. At Customer Success, you would be a primary contact for clients, providing solutions to their requests in a timely, professional and courteous manner and providing training on  S&P Global Energy products through WebEx and onsite visits.   The program will consist of rotations to Customer Success, sales, channel management and marketing functions. This will enable each graduate to gain a holistic perspective of the...

About the Role: Grade Level (for internal use): 15 The Role We are looking for a visionary and client-obsessed technology leader to be our Global Head of Commercial Technology Portfolio . In this critical role, you will own the entire technology ecosystem that governs how our clients discover, consume, and engage with S&P Global Indices products and data. You will be the single leader responsible for our global data distribution platforms, client-facing portals, and the full suite of sales and marketing technologies that power our growth. Your mission is to build a seamless, world-class digital experience that delights our customers and provides a strategic advantage to our commercial teams. Key Responsibilities: Commercial Technology Vision: Define and execute a cohesive technology strategy across all client-facing and revenue-enabling platforms, including data delivery APIs, customer portals, CRM, and the marketing technology stack. Drive Revenue...

About the Role: Grade Level (for internal use): 16 The Role We are seeking a transformative technology leader to serve as the Global Head of Index Build Technology P ortfolio . This is a senior leadership role responsible for re-imagining and rebuilding the entire technology platform that powers the S&P Dow Jones Indices business. You will own the vision, strategy, and execution for the full index lifecycle—from initial research and prototyping to high-frequency calculation and global launch. Your mission is to build a highly scalable, automated, and resilient platform that enables SPDJI to dramatically accelerate its pace of innovation and expand its business into new markets and asset classes. Key Responsibilities: Develop Technical Vision & Strategy: Define and evangelize a long-term technical strategy to modernize the entire index creation, calculation, and rebalancing ecosystem. Your vision will directly enable the growth of the index...

About the Role: Grade Level (for internal use): 14 The Team: The Information Architecture team is at the forefront of S&P Global's data transformation journey, driving enterprise-wide initiatives that shape how our organization leverages data as a strategic asset. We are a collaborative, innovation-focused team that values strategic thinking, technical excellence, and the ability to translate complex architectural concepts into business value that impacts millions of users worldwide. Responsibilities and Impact: Lead the development and execution of enterprise-wide information architecture strategy, ensuring alignment with business objectives and technology roadmaps across all divisions Drive the design and implementation of scalable data governance frameworks, establishing standards and best practices for data management across the organization Partner with senior leadership and cross-functional teams to identify and prioritize architectural initiatives that...

About the Role: Grade Level (for internal use): 13 The Team: The Private Asset Valuation Services division provides valuation services on private equity, venture capital, and private debt investments to the largest asset managers, investment banks, and fund administrators. Key services include Private Equity and Private Debt Fair Value Services, and Qval Valuation Solutions. The global team is widely regarded as the market leader for these services and maintain extremely strong relationships across the market. Responsibilities & Impact: Business Development is the commercial arm of product. The team is the key between our clients/market needs and our product teams; in this role we partner with clients to directly influence the direction that our services take, plan for future growth, and execute on new ideas. Assist in the creation of business plans and sales campaigns Perform client/ prospect outreach in several ways including individual client meetings,...