18 customer engagement coordinator jobs found in New York

About the Role: Grade Level (for internal use): 13 About the Role:  S&P Dow Jones Indices is the largest global resource for essential index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based on our indices than products based on indices from any other provider in the world. Since Charles Dow invented the first index in 1884, S&P DJI has been innovating and developing indices across the spectrum of asset classes helping to define the way investors measure and trade the markets.   The Team: Join a Best-In-Class Global Legal, Compliance, Risk & Government Affairs Team committed to delivering timely, practical and actionable advice to advance our business and safeguard our reputation, people and assets. Thie position reports to the Associate General Counsel and Managing Director for the Americas. The team provides legal...

About the Role: Grade Level (for internal use): 11 The Team:     Credit Ratings is an integral part of the Global Ratings Services team,  comprising  a diverse group of 1,400 analysts spread across key financial hubs worldwide. We are dedicated to delivering high-quality insights and exceptional client service across all industry sectors.        The successful candidate will join the S&P Global Ratings’ Sovereign and International Public Finance (IPF) ratings team and work closely with the Chief Analytical Officer, Head of Sovereign and Multilateral Institutions Ratings, the Sector Leads and Chairs of the Global, Sovereign and regional   IPF “ Analytical Oversight and Consistency Councils” (AOCCs).   The team manages high-profile government and public sector related credits, including multilateral financial institutions.   It assigns and monitors ratings,   maintains   high-quality analytical work, communicates with the...

About the Role: Grade Level (for internal use): 12 S&P Global Market Intelligence The role: Manager, IT Service Operations The Location: NYC (hybrid 2 days per week onsite) We are seeking an experienced and highly motivated Global Fixed Income Service Management Technical Manager with a minimum of 12 years of experience to lead the application support and cloud operations function for Fixed Income platforms within the Markets division of Enterprise Solutions. This role is primarily based in New York City. The role is responsible for overseeing global 2nd line application support, cloud infrastructure operations, platform stability, incident response and tracking, and operational governance across multiple business-critical Fixed Income platforms. The successful candidate will lead a global Service Management organization supporting highly available, real-time trading and workflow applications utilized by financial institutions worldwide. This...

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys...

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys...

About the Role: Grade Level (for internal use): 10       The Team:  The S&P Global Ratings Event Marketing team manages more than 600 virtual and   in ‑ person   meetings, webinars, and   third ‑ party   events annually. These range from intimate 30 ‑ person roundtables to   multi ‑ day   conferences with 600+ attendees. The team partners closely with Commercial, Analytical, Market Outreach, and Marketing stakeholders to deliver   high ‑ impact ,   client ‑ centric   events that reinforce Ratings’ market leadership.   This role sits within a   fast‑moving, highly collaborative environment where autonomy, initiative, and operational rigor are essential.  The Impact:  You will serve as a trusted advisor and execution lead for event strategy and delivery across assigned sectors. This includes guiding stakeholders on target dates, agenda development, location   selection ,   logistics , communications, and creative...

About the Role: Grade Level (for internal use): 13 About the Role: The Director, People Partner will lead the People Strategy for S&P Global’s Legal, Risk, Compliance, Communications and Office of the CEO functions. These enterprise-enabling groups operate in highly complex, regulated and reputationally sensitive environments, with broad reach across the company and direct impact on how S&P Global governs, communicates, manages risk and executes strategic priorities.  This is a strategic, high-trust role for an experienced HR leader who can operate at the intersection of business strategy, organizational effectiveness, leadership advisory and enterprise transformation. The role will partner closely with senior leaders to shape and execute a people agenda that enables these functions to evolve their operating models, strengthen capability, clarify accountabilities and support transformation in 2026 and beyond.  The successful candidate will bring strong...

About the Role: Grade Level (for internal use): 12 The Team:     Structured Finance   Esoteric A BS         Credit Ratings is an integral part of the Global Ratings Services team,  comprising  a diverse group of 1,400 analysts spread across key financial hubs worldwide. We are dedicated to delivering high-quality insights and exceptional client service across all industry sectors.        The Esoteric   ABS team   assigns credit ratings to securities   backed by non-traditional   collateral like   corporate securitizations, data   centres , triple-net lease s , transpor tation   assets ,   De-Fi, etc.   by analysing underlying asset performance, structural protections, cash-flow mechanics, and downside stress scenarios .     Analysts produce opinions that help issuers and investors compare complex instruments, bringing market-relevant perspectives on topics such as...

About the Role: Grade Level (for internal use): 12 The Team:   Credit Ratings is an integral part of the Global Ratings Services team,   comprising   a diverse group of 1,400 analysts spread across key financial hubs worldwide. We are dedicated to delivering high-quality insights and exceptional client service across all industry sectors.      S&P Global Rating’s North America infrastructure practice is growing rapidly, supported by a strong pipeline of new financings and refinancing activity funding a wide range of essential infrastructure. The role offers the opportunity to work on complex structures in fast growing   market segments   such as power, midstream,   refining   and   digital infrastructure   while contributing to S&P Global Ratings’ high-profile coverage of the global infrastructure sector.   Analysts will have the opportunity to use their corporate credit and project finance skills to   facilitat e   and...

About the Role: Grade Level (for internal use): 12 The Team:       Credit Ratings is an integral part of the Global Ratings Services team,   comprising   a diverse group of 1,400 analysts spread across key financial hubs worldwide. We are dedicated to delivering high-quality insights and exceptional client service across all industry sectors.        The Infrastructure & Project Finance practice provides credit analysis on essential, long-lived assets and ring-fenced project financings—assessing contractual frameworks, demand and operating risks, sponsor strength, financial flexibility, and resilience under stress. The team’s work supports capital formation for critical infrastructure and helps the market understand fast-evolving subsectors such as data centres and digital infrastructure.        The North America Infrastructure Project Finance Ratings team provides independent credit analysis and ratings on a growing...

About the Role: Grade Level (for internal use): 12 The Role:  Product Manager, Private Markets Product Team S&P Dow Jones Indices is a leading provider of iconic and innovative index solutions, bringing transparency to global capital markets. Our Private Markets initiative is at the forefront of innovation, aiming to democratize access to private equity, private credit, and real assets while introducing greater efficiency and transparency within these sectors. The Team  The Private Markets Product team is pioneering the development of index solutions within private markets, a new and innovative area. This team is dedicated to breaking new ground and finding solutions that will democratize access to private markets and enhance operational efficiency. We value creativity, collaboration, and a global mindset. Joining this team offers an exciting opportunity to be part of a transformative initiative. The Product Manager will play a key role in developing our...

About the Role: Grade Level (for internal use): 10 About the Role: Private Market and other Thematic Indices‘ data owner         As a Private Market Indices data owner within the Global Index Management & Production Group (IMPG), you will be responsible for preparing, validating, and ensuring the accuracy of private equity, venture capital, private debt, and real asset data ahead of scheduled index rebalances. You will work with various datasets that include valuations, holdings, and transaction records, applying rigorous validation checks against trusted reference sources.  This position is part of the Data Excellence – Fixed Income Data group, which focuses on a wide array of datasets used for the maintenance and rebalancings for S&P Private Market indices.      Responsibilities and Impact:    As the key point of accountability for private market data quality, you will work closely with internal and external data providers to...

About the Role: Grade Level (for internal use): 12 The Team:  The S&P Global Ratings Commercial team is known for its collaborative spirit, client focus, and commitment to excellence. We value innovation, integrity, and intellectual curiosity, and we partner with clients to help them navigate complex capital markets, credit, and business challenges. The team is competitive, sales-focused, energetic, and highly collaborative, with a strong emphasis on building trusted relationships across clients, intermediaries, and internal stakeholders.  What you stand to Gain:    Work directly with CFOs, Treasurers, Market Intermediaries and other senior executives across the U.S. Public Finance market.  Build deep familiarity with assigned accounts, client business models, funding needs, and decision-making dynamics to support effective day-to-day and strategic coverage.  Develop a strong understanding of the ratings business, U.S. Public Finance market trends, and the...

About the Role: Grade Level (for internal use): 15 The Team: The Software business operates in a global, highly collaborative environment, partnering across Product, Sales, Customer Experience, Operations, and Technology to shape growth strategy, go-to-market execution, and revenue expansion across the portfolio.  Our primary locations are in the US(NY), UK (London), and India (Gurgaon) with global sales coverage. Responsibilities & Impact: The Head of Software will define and execute the commercial and product strategy for the full product suite, including growth, market positioning, pricing, client engagement, and strategic investment priorities. The role acts as an enterprise leader for the portfolio, connecting market needs, client value, product direction/investment, and commercial outcomes. The successful candidate will bring deep expertise across asset servicing, post-trade ecosystems, tax processing, and regulatory reporting, with the ability to...

About the Role: Grade Level (for internal use): 11 The Team: The Customer Success team is a dynamic global organization where the work evolves daily. The team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or supporting global strategic accounts across the corporate segment. Responsibilities and Impact: As a Customer Success Manager focused on Visible Alpha (VA), you will be responsible for driving user engagement, product adoption, and satisfaction across VA Insights and VA on Pro. You will partner closely with Marketing, Product, Account Management, and Sales teams to deliver proactive initiatives that maximize the value VA brings to our clients. Responsibilities Include: Lead targeted engagement campaigns for VA to increase product usage and deepen adoption. Develop expertise in the VA platform, staying current on new features, workflows, and...

About the Role: Grade Level (for internal use): 13 Director, Asset Manager Sales, Multi-Asset & Options Indices Role Overview S&P Dow Jones Indices is seeking a Director, Asset Manager Sales, Multi-Asset & Options Indices to lead commercial growth across our derivative-based and multi-asset index solutions. This is a senior role within the Sales organization, designed to meet growing client demand for sophisticated index solutions for buy-side clients. The Director will combine deep technical fluency in derivatives overlays and other options- and income-based strategies with a strong commercial orientation and proven ability to originate, develop, and close complex licensing opportunities. The role will require consultative selling, senior client engagement, structured problem solving, and close collaboration with Product Management, Research & Design, Legal, Finance, and Marketing. This individual will serve as a senior sales rep, helping clients...

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in...

About the Role: Grade Level (for internal use): 13 The Team: The Director of Data Integration & Workflows leads the team that serves as the backbone of enablement at S&P Dow Jones Indices (SPDJI), responsible for building, templating, and standardizing the data pipelines and workflow patterns that power our index and analytical solutions. Reporting to the Director of Data AI & Enablement, this role is critical to the Data Platform enablement strategy, accelerating delivery, reducing production risk, and ensuring that every pipeline and workflow is scalable, observable, and maintainable. Responsibilities and Impact: Strategic Leadership & Technical Vision Define and drive the data automation and transformation strategy for the Data Integration & Workflows group, setting standards and approaches for building production-ready pipelines and workflow automation across value streams Establish reference architectures and engineering standards for...