13 customer service agent jobs found in New York

About the Role: Grade Level (for internal use): 14 North American Head of WSO The Team: Lending Solutions powers the global lending market.  We provide solutions, data and services across the entire lending eco-system for private and public markets with a global team that has deep subject matter expertise and a strong desire to foster our client’s success. Responsibilities and Impact: North American Commercial lead of our Wall Street Office (WSO) businesses including software, services, and data. Role will be responsible for P&L, customer engagement, new product development, marketing, and overall business strategy. The successful candidate will be responsible for owning a strategy for vendor partnerships, identifying potential acquisition targets, and protecting S&P Global intellectual property.   Regular client engagement and frequent travel is critical to the success of this role including identifying client trends, product...

About the Role: Grade Level (for internal use): 12 The Team:     Structured Finance   Esoteric A BS         Credit Ratings is an integral part of the Global Ratings Services team,  comprising  a diverse group of 1,400 analysts spread across key financial hubs worldwide. We are dedicated to delivering high-quality insights and exceptional client service across all industry sectors.        The Esoteric   ABS team   assigns credit ratings to securities   backed by non-traditional   collateral like   corporate securitizations, data   centres , triple-net lease s , transpor tation   assets ,   De-Fi, etc.   by analysing underlying asset performance, structural protections, cash-flow mechanics, and downside stress scenarios .     Analysts produce opinions that help issuers and investors compare complex instruments, bringing market-relevant perspectives on topics such as...

About the Role: Grade Level (for internal use): 15 The Role: Senior Distinguished Engineer Location: New York City The Team: S&P Dow Jones Indices Technology is reimagining how we build and operate technology for the next decade, operating at the intersection of innovation and market integrity where our systems underpin trillions of dollars in investment decisions. As the most senior technical individual contributor, you'll work alongside engineering leaders, product owners, and control functions who bring deep domain expertise and high standards for rigor, with executive sponsorship and genuine autonomy to shape our technical future. We value sound judgment, transparent trade-offs, and systems that maintain market trust while pushing the boundaries of what's possible in a regulated environment. Responsibilities and Impact: Define and execute technology vision and architecture strategy across S&P DJI's full technology stack, translating forward-looking...

About the Role: Grade Level (for internal use): 15 The Team: S&P Dow Jones Indices Technology is pioneering the next generation of index technology through autonomous and semi-autonomous agents, creating a new global function called Agentic Engineering. As the leader of this innovative team, you'll work in a collaborative environment that values technical excellence, rigorous quality standards, and the precision required for global benchmark administration. The team operates with executive sponsorship and the unique opportunity to build transformative capabilities from the ground up. Responsibilities and Impact: Define and deliver the global agentic engineering framework for S&P DJI Technology, including reference architecture, orchestration patterns, agent registries, and evaluation systems that engineering teams will adopt across the organization Lead the transformation from traditional software development to agent-driven processes, establishing...

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. In this role, you’ll apply strong technical judgment to choose the right approaches (including modern LLM-based methods where appropriate), evaluate performance with rigorous metrics, and ensure solutions are reliable, secure, and scalable in real-world environments. You’ll also contribute to improving data quality and feedback loops, monitoring models in production, and continuously iterating to reduce agent effort, shorten resolution times, and increase consistency and quality across operational workflows. As an Applied AI/ML Vice President in our AI for Operations...

About the Role: Grade Level (for internal use): 12 The Team:   Our Technology Governance & Delivery Enablement team at S&P Dow Jones Indices drives operational excellence through Lean Portfolio Management and Agile ways of working across complex product portfolios, value streams and Agile Release Trains. We foster a collaborative culture focused on accelerating technology delivery while embedding innovative AI-enabled practices and Responsible AI governance. As a globally minded team, we value continuous learning, transparency, accountability, and high-performing cross-functional partnerships that deliver measurable business outcomes at scale. Responsibilities and Impact: Lead planning and execution of Program Increments across one or more Agile Release Trains, ensuring alignment between business strategy, portfolio priorities, value stream goals, and measurable delivery outcomes. Drive PI Planning readiness by partnering with Product Management,...

The Media Operations, Operations & Technology group is responsible for prepping content needed for domestic and international distribution as well as broadcast operations. This includes transcode, edit and delivery services to meet client fulfilment around the globe 24 hours a day, 7 days a week. Aside from supporting the day-to-day content supply, this position becomes integral to the success of high-profile LRP and strategic goals. We also support marketing supply chains as well as network stunts and events, which have included the Olympics, FIFA World Cup, and the Superbowl in the past. The Content Solutions Specialist is responsible for strategy, administration, workflow design & solutions, integrations, and day-to-day operational builds. This role sits at the intersection of business stakeholders, clients, product, engineering, and operations; translating requirements into scalable content supply chain workflows and DAM/MAM solutions that support fast turnaround...

About the Role: Grade Level (for internal use): 12 The Team:   You will be an expert contributor within the Ratings Organization's Data Services Team. Our team brings deep expertise across critical Ratings data domains, AI/ML and Generative AI solutions, technology platforms, and architectural patterns. Through collaboration, innovation, and knowledge sharing, we help drive a unified strategy and deliver scalable solutions that create business value. Data Services team members play a key role in providing technical leadership, fostering innovation, and delivering impactful solutions. This is a unique opportunity to contribute to and help shape the next generation of S&P Ratings' analytics platform. Responsibilities and Impact: Partner with business stakeholders to gather requirements, define use cases, and plan solution delivery. Collaborate with data scientists and software engineers to design, build, and deploy scalable machine learning and generative AI...

About the Role: Grade Level (for internal use): 15 The Team:   The Enterprise Transformation team drives innovation across S&P   Global , leading   strategic   programs   that reshape how the company   operates   and   delivers products and services. We value collaboration, results-driven execution, and   cutting-edge   innovation as we transform the future of work through AI-native capabilities. This team partners directly with   stakeholders   across all divisions   and functions   to deliver measurable   impact   at   enterprise scale.   Responsibilities and Impact:   Lead enterprise-wide scaling of AI-native   PDLC   and   SDLC   transformation across S&P   Global , directly   impacting   how the organization builds and delivers products   Own end-to-end   program   strategy   and execution roadmap   from baseline assessment through implementation,...

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in...

About the Role: Grade Level (for internal use): 13 The Team: The Director of AI Solutions & Integration leads the team that brings advanced analytics and AI capabilities into the heart of SPDJI's data operations. Reporting to the Director of Data AI & Enablement, this role ensures that AI is not just an experiment, but a production-ready, governed, and value-driving capability. This strategic leadership position enables SPDJI to harness the power of AI at scale, by accelerating innovation, enhancing productivity, and ensuring that every AI solution is safe, and aligned with business priorities. Responsibilities and Impact: Strategic Leadership & AI Vision Own and drive the AI solutions enablement strategy for SPDJI, defining how value streams design, build, and scale AI applications that deliver measurable business value Establish reference architectures and standards for GenAI/LLM solutions (e.g., RAG patterns, agentic workflows, orchestration,...

About the Role: Grade Level (for internal use): 14 The Team: This team is essential to the division's data strategy, playing a key role in data transformation and leading efforts to replace legacy technical debt. The team embodies a strong commitment to delivering on business needs and demonstrates exceptional collaboration with both product and business partners. They are known for their collaborative approach, strong technical expertise, and the high energy and dedication they bring to their work. Responsibilities and Impact: Lead and scale a world-class engineering organization of 100+ data engineers, ML engineers, and platform developers, including managing managers and Staff/Principal-level engineers while driving hiring, retention, and talent development strategies Provide strategic technical direction for enterprise-scale lakehouse architecture using Databricks Data Intelligence Platform (Unity Catalog, Delta Lake, Delta Live Tables, Mosaic AI) and AWS...

About the Role: Grade Level (for internal use): 14 The Team: This team is essential to the division's data strategy, playing a key role in data transformation and leading efforts to replace legacy technical debt. The team embodies a strong commitment to delivering on business needs and demonstrates exceptional collaboration with both product and business partners. They are known for their collaborative approach, strong technical expertise, and the high energy and dedication they bring to their work. Responsibilities and Impact: Lead and scale a large, multi-disciplinary engineering organization of 50+ data engineers, ML engineers, and platform developers, including managing managers and staff-level engineers across cross-functional teams Drive the strategic architecture and implementation of enterprise data management and governance, integrating Databricks Unity Catalog with enterprise data catalog systems and AWS-native governance services to ensure automated...