2 customer experience supervisor jobs found in Overland Park

Location: 11501 Outlook Street, Overland Park Kansas Job Summary Under the direction of the Payment Control Supervisor, the Investor Accounting Specialist is responsible for the timely and accurate processing of borrower payments, including those received in-house and those rejected by the external lockbox facility. The role also includes handling a variety of financial transactions such as advances, disbursements, payoffs, write-offs, and reconciliations. This position requires proactive communication with internal and external clients and adherence to internal and investor policies and procedures to ensure accurate reporting and remittance. Essential Functions Identify and process borrower payments as directed by servicing standards and agreements Research, identify, deposit, and process live checks sent directly to the Overland Park office Process payments rejected by the external lockbox facility Handle payment reversals, NSF checks, stop payments, voids, and...

Location: 11501 Outlook Street, Overland Park Kansas JOB BRIEF (PURPOSE) Under the direction of the department manager, the person in this position is responsible for supervising the work performed by a team of insurance specialists.  This person will monitor the work output to insure that all investor guidelines, as well as internal policies and procedures are met in a timely manner.  This position requires thorough understanding of commercial insurance practices and procedures and requires the ability to exercise independent judgment to resolve problems. ESSENTIAL JOB FUNCTIONS Supervise the daily functions and responsibilities performed by a team of 8-12 insurance specialists. Research, organize and prioritize the workflow to achieve maximum productivity and compliance with Investor deadlines Manage and oversee processes and procedures to ensure data contained in the servicing system is updated to reflect the current status regarding insurance policy...