Full time
Capital One
Plano, TX, USA
Work from Home Empower Dealer Success (EDS) Principal Ops Coordinator Due to the amazing growth and future projections of the Navigator Platform and the need to invest in ICONIC service for our valuable dealer partners, we are looking to backfill an open Principal Coordinator role. We are offering eligible agents an opportunity to become part of the Dealer Advocacy Team. A Dealer Advocacy Team Principal Coordinator manages inventory and activation escalations, aging cases, SLAs, and product/process roadblocks and improvements. Responsibilities: Execute end to end Escalation management - investigate issues and apply root cause analysis (5 whys) and sound judgment to detect and mitigate product defects, dealer dissatisfaction, and follow through with areas of improvement Respond promptly and professionally to internal and external customers Perform pilot testing and active feedback for new business initiatives and updates Apply effective time...