17 customer success manager jobs found in Plano

Bankruptcy Process Monitoring Principal Coordinator - Work from Home Job Description: The Bankruptcy Process Monitoring Principal Coordinator is primarily responsible for managing, monitoring, tracking of vendor and internal team processes and reporting. A successful person in this role contributes to the efficiency, productivity and success of the Bankruptcy Process Monitoring Team. The Bankruptcy Process Monitoring Principal Coordinator participates in day-to-day processing functions of Operations and will perform a variety of responsibilities that include but are not limited to: recommending and implementing changes to new and/or existing processes or procedures, provide training to increase user understanding of policies and procedures and participate in general project teamwork as assigned. As a Bankruptcy Process Monitoring Principal Coordinator within the Bankruptcy team, you will be the support system for a team of Bankruptcy Process Monitoring Coordinators and...

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.  As a Product Manager in API Marketplace Platform, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.  Job responsibilities...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice on, and guide team in, assessing and identifying potential risks that may threaten our reputation, safety, security, and/or financial success, as well as participate with key stakeholders across the enterprise and guide team in understanding business objectives leveraging conclusive appraisal analysis. Key Responsibilities The Multifamily Appraisal Advisor role will support oversight activities of the Multifamily business. This role will leverage your expertise in a collaborative working environment alongside people who care so that you can deliver on the following...

Manager Information Security Office (ISO) Consultant, Cyber Risk Capital One is one of the fastest growing organizations in the world today. The growth of the business is being accelerated by leveraging innovative and emerging technologies. We are serious about technology, we dream big, and we execute. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity and managing technology risk. Cybersecurity professionals at Capital One are trusted expert advisers who shape decisions, challenge activities to ensure they meet our standards, and generally oversee technology, cybersecurity, and information security risk across the business and Capital One organization.  As a Manager in Capital One’s Cyber Division supporting Financial Services (FS), you will work within the FS Information Security Office (FS ISO) Command Center providing support to FS business, stakeholders, and peers. The FS ISO Command Center is responsible for project...

Job Description: Principal Responsibilities: Provide service to Annuity or Life customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans. Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc. Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing. Efficiently access multiple electronic systems to provide complete response. Work at all times to enhance and strengthen the relationship between the customer and our insurance clients. Support special campaigns as needed, or if requested by the customer. DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills....

Job Description: Job Description DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at  DXC.com . At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our...

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at  DXC.com . At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers...

Job Description: Principal Responsibilities: Provide service to annuity customers who possess a policy by responding to requests – processing their request in the admin systems Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of withdrawals, policy provisions, values, rider values, etc. Process transactions and fund transfers and other post issue transactions in the PHS admin systems Efficiently access multiple electronic systems to provide complete response Support special campaigns as needed, or project style work DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality service skills Interface with team personnel, management, and customers in reference to customer service issues. Review and recommend modifications to procedures and workflow as necessary to ensure efficient and effective processing of...

Partner with a company that's devoted to shaping the future of infrastructure in financial services. Let's collaborate to explore uncharted territories and achieve extraordinary feats together. As a Senior Director of Infrastructure Engineering at JPMorganChase within the Network Product Line, you have direct management of multiple areas of the firm’s technology infrastructure. Your deep knowledge and expertise are leveraged to set the overall direction and short-term operational goals. Work cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances.   You will lead end-to end strategy for an engineering and operations for the Broadcom/Bluecoat proxy estate; architect and deliver an internally hosted SSE platform at a global scale.  You will serve as the accountable owner for client-facing web security controls and enterprise...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will lead the team to support customer and performance measures focusing on completeness, timeliness, quality, and customer satisfaction. You will engage with customers to understand business needs and priorities and lead efforts to deliver those outcomes. You will identify, recommend, and assist with implementing process improvements to increase customer value, as well as identify and resolve customer problems, process exceptions, and risks. IMPACT YOU WILL MAKE The Lead Mortgage Documents Custodian   is responsible for maintaining and overseeing Fannie Mae’s custody operations framework,...

Manager, Cyber Technical ISO At Capital One, you will help consult on initiatives, programs, and projects to raise their game in Information Security and Risk Management. You are pragmatic and practical in your understanding of risk and security, but also willing to know when to pull in experts and escalate. You collaborate and innovate with other teams within Capital One to push the envelope. You are comfortable with technologies like Cloud services, Containers, Docker, Microservices, Serverless, APIs, DevOps and micro-segmentation. Security is essential to what we do here, from protecting our customers to our associates.   Responsibilities: Act as a central point of contact for your line of business to the rest of Capital One’s Information Security and Risk Management Coordinate and execute proactive Information Security consulting to the business and technology teams covering Infrastructure Security, Resiliency, Data Security, Network Architecture and Design,...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague within the Single Family Technology team, you will collaborate with the team in designing, producing, testing, or implementing moderately complex software, technology, or processes, as well as create and maintain IT architecture, large scale data stores, and cloud-based systems. THE IMPACT YOU WILL MAKE The SF Technology - Software Engineering - Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Independently determine the needs of the customer and create solution frameworks....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Vice President, Multifamily (MF) Customer Engagement will lead a team responsible for managing lender and borrower relationships within the conventional multifamily business. In this compelling leadership position, this leader sets team objectives, connects performance to the broader business strategy, and leads coaching and development efforts. This role is accountable for customer network development, customer support activities, and advancing strategic engagement opportunities. You would work closely with DUS Lender Leadership and Multifamily Leadership to drive alignment and results while reporting directly to the SVP & MF Chief...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description We are seeking a visionary and execution-focused leader to serve as the Advisor of AI Risk Governance (First Line Risk), responsible for establishing and leading a best-in-class governance framework for Artificial Intelligence across the enterprise. This first line advisor role embeds responsible AI governance across the full AI lifecycle, balancing innovation with regulatory and risk expectations. You will operate at the forefront of innovation, ensuring that AI capabilities are delivered safely, ethically, and in alignment with regulatory expectations, while enabling speed, scalability, and business value Position is based out of...

Senior Information Security Office (ISO) Consultant, Cyber Risk Capital One is one of the fastest growing organizations in the world today. The growth of the business is being accelerated by leveraging innovative and emerging technologies. We are serious about technology, we dream big, and we execute. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity and managing technology risk. Cybersecurity professionals at Capital One are trusted expert advisers who shape decisions, challenge activities to ensure they meet our standards, and generally oversee technology, cybersecurity, and information security risk across the business and Capital One organization.  As a Principal Associate in Capital One’s Cyber Division supporting Financial Services (FS), you will work within the FS Information Security Office (FS ISO) Command Center providing support to FS business, stakeholders, and peers. The FS ISO Command Center is responsible for...

Are you a strategic thinker, passionate about leading and delivering solutions to your clients? You have found the right team. As a Client Solutions Associate (CSA) in our team, you will embark on a comprehensive development program designed to transform you into a Subject Matter Expert (SME) in all aspects of payables. Throughout this journey, you will gain a deep understanding of the payables continuum, the solutions we offer, and the reasons why our solutions are considered Best in Class. This includes traditional, commercial card, and emerging payment and connectivity solutions, with a focus on B2B/B2C payables. In this role, you will align with a team of Client Solutions Specialists (CSSs) who are SMEs in delivering Payables and Connectivity solutions. They will provide guidance and mentorship as you work towards becoming a Client Solutions Specialist (CSS) yourself. Your primary focus will be on learning and developing the skills necessary to understand and address the...

Senior Associate, Property Coordinator, DFW Airport Lounge (On-Site: DFW)  Within the Premium Products & Experiences (PPX) organization, the Guest Experience team is responsible for executing the enterprise-wide vision for Capital One Lounges and Landings. We design and build world-class properties, set the gold standard for guest experience, and grow our network across the U.S.—all with the goal of redefining the premium travel market. To support this vision, Capital One  is hiring a Property Coordinator based in Dallas to join our Guest Experience team. In this new and dynamic role, you will be the primary steward of our Dallas lounge infrastructure—ensuring our facilities are pristine, our proprietary technology is seamless, and the partner-led operations remain in strict compliance with all airport and regulatory requirements. You are the bridge between our high-level strategy and the daily physical reality of our lounge environment, ensuring the lounge environment...