17 customer service jobs found in Plano

Flex Relationship Manager Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Flex Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers. A Flex  Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. A Flex Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals. General Responsibilities: Help cultivate stellar relationships with our dealerships. Optimize communication skills by creating strategic...

Vehicle Remarketing Sr. Titles Coordinator - Onsite Job Description: We are seeking highly motivated and detail-oriented Vehicle Remarketing Sr. Titles Coordinator to join our dynamic team. This role is crucial for ensuring the timely and accurate processing of vehicle titles post-repossession, to ensure a smooth selling process at auction.  This role entails diverse daily responsibilities, including processing applications submitted to the DMV for approval to transfer repossessed vehicles from the customer’s name into Capital One's name. During this transfer process, associates are expected to manage inbound and outbound calls with existing partners, such as auctions, DMVs, and dealerships. The Title’s agent is also responsible for separating mail, inputting the information of when the account is repossessed and when the transfer into Capital One’s name is complete. The agent is also responsible for any corrections received during and even after being sent to the...

Are you a strategic thinker, passionate about leading and delivering solutions to your clients? You have found the right team. As a Client Solutions Associate (CSA) in our team, you will embark on a comprehensive development program designed to transform you into a Subject Matter Expert (SME) in all aspects of payables. Throughout this journey, you will gain a deep understanding of the payables continuum, the solutions we offer, and the reasons why our solutions are considered Best in Class. This includes traditional, commercial card, and emerging payment and connectivity solutions, with a focus on B2B/B2C payables. In this role, you will align with a team of Client Solutions Specialists (CSSs) who are SMEs in delivering Payables and Connectivity solutions. They will provide guidance and mentorship as you work towards becoming a Client Solutions Specialist (CSS) yourself. Your primary focus will be on learning and developing the skills necessary to understand and address the...

Description You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights! As a Travel Advisor, you will support both internal and external customers with questions related to travel reservations and more complex situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence.  You will proactively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless...

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us!...

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us!...

Auto Finance Dealer EDS Sr Unit Manager - Hybrid As a Sr. Unit Manager at Capital One, you will lead a dynamic team of Principal Coordinators in the Platform Activations group who are the face of Capital One for our dealers and customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. This Sr. Unit Manager will manage, develop, and motivate an internal team of 10 - 15 associates and strive to exceed standards of customer service and experience. General Responsibilities: Accountable for achieving business goals for a team of up to 10-15 associates within the department Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics Prepare and deliver monthly performance reviews for direct reports Manage business level metrics to high efficiency standards Share in the accountability for a business level function team...

Senior Manager, Process Management At Capital One, we’re building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation.  We are seeking a dedicated, disciplined, process-oriented Sr. Manager, Process Management professional who excels in a team environment and is an expert in process improvement. This individual will have demonstrated that they have improved company processes in the past, resulting in saving time and resources for the company. This...

You’re ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect software engineering opportunity for you. As a Software Engineer II at JPMorgan Chase within the Consumer and Community Banking - CAMP (customer acquisition and marketing platform) team, you will be part of an agile team that works to enhance, design, and deliver the software components of the firm’s state-of-the-art technology products in a secure, stable, and scalable way. As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role. Job responsibilities Executes standard software solutions, design, development, and technical troubleshooting Writes secure and high-quality code using the syntax of at least one...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will perform tasks that support customer and performance measures that focus on completeness, timeliness, quality, and customer satisfaction. You will support the team as they engage with customers to understand business needs and priorities and efforts to deliver those outcomes. You may assist with identifying and implementing process improvements to increase customer value, as well as assisting with identification of customer problems, process exceptions, and risks. THE IMPACT YOU WILL MAKE The Payments Operations Associate– ACH, Wire & SWIFT role will offer you the flexibility to make each...

Reporting to the Head of the Commercial Card business, the Head of Client Management and Delivery for Commercial Card in the U.S. and Canada leads a large team of client-facing, revenue-generating professionals, supporting a broad portfolio of corporate clients. The role partners closely with banking, treasury sales, and product executives across Global Corporate Bank (GCB), Commercial Bank (CB), and Business Banking, managing relationships with clients ranging from small businesses to global corporations. As a senior client executive within Commercial Card, you are responsible for the end-to-end customer experience and the overall growth strategy for the client portfolio, with a focus on revenue generation, client retention and expansion, client satisfaction, and employee engagement. The role also emphasizes developing and executing strategies to drive growth and retention across the portfolio. Job Responsibilities  Lead and develop a high-performing team of client-facing...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will perform tasks that support customer and performance measures that focus on completeness, timeliness, quality, and customer satisfaction. You will support the team as they engage with customers to understand business needs and priorities and efforts to deliver those outcomes. You may assist with identifying and implementing process improvements to increase customer value, as well as assisting with identification of customer problems, process exceptions, and risks. THE IMPACT YOU WILL MAKE The Settlements & Structured Transactions Associate role will offer you the flexibility to make each...

Senior Platform Engineer, Workday (Functional) Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Platform Engineers who are passionate about developing highly-resilient, fundamentally-sound objects to support the Human Resource technology driving Capital One. As part of a team that’s leading the next wave of disruption on a whole new scale, you will play an integral part in advancing Capital One’s Human Resource Technology ecosystem and culture of technical excellence. You will champion automation of functional and technical processes and bring your expertise to drive innovative solutions. General Responsibilities: Work with product owners to understand desired...

Join a powerhouse team at the forefront of Home Lending Data & Analytics, where we partner with Product, Marketing, and Sales to solve the most urgent and complex business challenges. Our team thrives in a fast-paced, matrixed environment, driving transformative impact through bold analytics and innovative data science solutions. We are relentless in our pursuit of actionable insights, seamlessly engaging with stakeholders and redefining what’s possible through strategic collaboration and visionary problem solving. If you’re ready to shape the future of home lending with breakthrough ideas and data-driven leadership, this is the team for you.  We are seeking a senior Data Scientist Lead to join our Home Lending Data & Analytics team, supporting Originations Product Team. This strategic role requires a visionary leader with a consulting background who excels at translating complex data into actionable business insights. The ideal candidate will be a recognized thought...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As valued contributor to our team, you will collaborate with colleagues and management to facilitate communications and negotiations between Fannie Mae and clients regarding loans and other investments. In this capacity, you will work with your team to underwrite and review the issuance of securities to customers. THE IMPACT YOU WILL MAKE The Multifamily Underwriting - Structured Transaction, Principal role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Collaborate with management on potential risks and costs involved with...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice and apply your knowledge of mortgage fraud schemes to fraud investigations. In this role, you will operate with considerable latitude to substantiate suspicions of fraud related to single or multifamily originations, servicing, real estate owned (REO) property, and other frauds involving enterprise instruments. THE IMPACT YOU WILL MAKE  The Financial Crimes Multifamily Mortgage Fraud Investigator- Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will contribute to overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers. THE IMPACT YOU WILL MAKE The Multifamily Customer Engagement Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:  Maintain customer relationships across business...