Full time
Capital One
Plano, TX
Vault Unit Manager - Onsite Job Description: As a Vault Unit Manager within Capital One Auto, you will lead an onsite team of 15+ agents who are responsible for the processing, storage, and maintenance of funded auto contracts within the Vault. This person will provide ongoing team member development, champion continuous process improvements, manage strategic initiatives, and collaborate with cross-functional business partners to problem-solve and execute complex projects. Responsibilities: Accountable for achieving business goals for a team of up to 15+ associates. Provide continuous feedback and coaching to associates Oversee day-to-day vault operations, including core workflows such as processing paper contracts through their entire loan lifecycle, preparing Credit Bureau Reporting dispute letters, auditing existing contracts, and fulfilling ad-hoc requests from the department’s shared email inbox. Define and measure performance metrics and clearly...