10 senior customer success manager jobs found in Reston

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE    The Director, Customer Engagement Center role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:  Own the end-to-end Customer Engagement Center operating model, including organizational design, leadership structure, and performance management. Lead and develop senior leaders and managers; build a strong leadership bench capable of operating at scale. Drive an AI-first contact center strategy that increases automation and resolution while preserving high-quality human support for complex interactions....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will collaborate with team in designing, producing, testing, or implementing moderately complex software, technology, or processes, as well as create and maintain IT architecture, large scale data stores, and cloud-based systems.   THE IMPACT YOU WILL MAKE The Full Stack Software Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Independently determine the needs of the customer and create solution frameworks. Design and develop moderately complex software solutions to...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will work closely with business partners and senior team members to gather reporting requirements and understand business needs. You will develop and support Workday reports and datasets using Workday reporting tools, analyze and validate data for accuracy, and collaborate with the team to design and deliver reporting solutions that support operational and financial decision‑making. THE IMPACT YOU WILL MAKE   The   Accounting Systems – Business Intelligence – Associate   role will offer you the flexibility to make each day your own, while working alongside people who care, so that you...

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in...

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on the Enterprise Marketing team, you will help lead our newly established Enterprise Brand Strategy function and Talent Acquisition marketing. This role will be pivotal in defining intent behind our Enterprise brand efforts to drive our business growth and market leadership. It also entails partnering closely with our Talent Acquisition team in shaping our employer brand, and the development and execution of marketing initiatives to support Fannie Mae’s recruitment efforts. If you have a background in brand, thrive in using data to develop strategies from scratch while also being able to successfully execute on a...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will act as an advisor across multiple squads/teams developing architecture and mentoring the team on implementing software, technology, or processes, as well as lead processes for creating and maintaining IT architecture, large scale data stores, and cloud-based systems. Independently determine the needs of the customer while identifying and resolving conflicting or complementary needs across customer groups. Applying advanced skill, knowledge and experience, design and develop software solutions to meet customer needs. Use a process-driven approach to leading design solutions. Implement new...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description Fannie Mae seeks Data Engineer – Reston, VA Identify customer needs and intended use of requested data in the development of database requirements and support the planning and engineering of enterprise databases. Support the integration of data into readily available formats while maintaining existing structures and govern their use according to business requirements. Analyze new data sources and monitor the performance, scalability, and security of data. Create an initial analysis and deliver the user interface (UI) to the customer to enable further analysis. Discover and analyze patterns in large datasets using Oracle Data Mining or...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, you will design and develop unprecedented solutions for   Cloud   E ngineering ,   solving complex or unusual business problems across several projects, programs, or products. This work includes   architecture, design,   coding, testing, and certifying technology platforms, software, and applications.   THE IMPACT YOU WILL MAKE   The ideal candidate brings extensive experience in team building, collaboration, and facilitation of Cloud engineering in a large, multinational Fortune 500 enterprise. This individual will possess extensive experience in secure, scalable cloud...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description We are seeking a highly experienced Lead Associate Salesforce Engineer who can provide technical leadership, guide engineering standards, and drive the evolution of our enterprise Salesforce ecosystem. This role requires an engineer who can balance hands-on development with leadership responsibilities, including mentoring, architectural decision making, and shaping best practices across the organization. The ideal candidate will influence technical direction, improve team performance, and deliver high-quality, scalable Salesforce solutions that support strategic business goals.   THE IMPACT YOU WILL MAKE The Salesforce Lead...