2 customer success manager jobs found in Richmond

Work From Home - Global Operations Coach, Senior Associate As a Senior Associate Coach within Global Operations, you won't just manage a team—you will lead the frontline of our mission. You will guide a dynamic team of suppliers and associates who serve as the voice of Capital One during our customers' "moments that matter." In this era of technological evolution, you will empower your team to leverage Generative AI tools effectively, ensuring that while technology drives efficiency, human empathy and critical judgment are still key parts of the process. Key Responsibilities: People Leadership & Development Coach & Cultivate: Provide continuous, real-time feedback to drive high-quality customer experiences and career growth. Performance Management: Own the full lifecycle of your team’s performance, from monthly scorecards and annual appraisals to daily morale and engagement. Change Advocacy: Lead your team through process shifts and...

Café Ambassador - Carytown The Role Do you find your purpose in empowering others? As a Café Ambassador , you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub. What You’ll Actually Do Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. ( Note: You are a banking guide, not a barista—you won’t be serving coffee!) Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through...