4 senior account executive jobs found in Richmond

Hybrid Principal Associate, Debit Complaints Oversight The Enterprise Payments (EP) Debit Operations team is seeking a high-performing Principal Associate to lead Debit Complaints oversight and support the Discover Refer-A-Merchant (RAM) process.    As a Principal Associate, you will be the engine behind our "well-managed" agenda. You will ensure that our core complaint oversight routines are executed with precision while simultaneously managing the tactical remediation of Discover Network Acceptance issues. Furthermore, you will be a key driver in local innovation, bringing a curiosity for AI and automation to identify efficiencies in our daily workflows, reducing risk and improving the customer experience through smarter, tech-forward routines. Responsibilities Discover RAM & Network Acceptance: Support the end-to-end Discover Refer-A-Merchant (RAM) process, including daily prioritization of submissions, remediation tracking, and cross-functional...

Senior Operations Coordinator - Richmond, VA or Plano, TX - Work from home Senior Operations Coordinator - Richmond, VA or Plano, TX - Work from home Level: Senior Coordinator  Locations: Richmond, VA, or Plano, TX Type : Work from Home - Refer to Work from Home Living and Technology requirements below.  Department hours:   M-F: 1 PM - 10 PM EST / 12 PM - 9 PM CST Role Overview:  The Senior Operations Coordinator is an entry level role for the Cardmember Servicing team.  This person fulfills the basic and transactional servicing requests made via inbound phone or email.  This person uses multiple systems interfaces to research, diagnose, and resolve client needs. Participates in day to day processing functions of Operations (Inbound Customer Service – phone and email). Fulfills important customer financial and non-financial requests using a variety of agent tools (GUI-based, green screens). Identifies, researches, solves and/or responds to inquiries of...

Manager - Knowledge Management, Learning & Knowledge (Hybrid) We are seeking an experienced Knowledge Manager to join our team.  Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to help our agents solve problems for millions of customers. We’re a team of learning, knowledge, technology, and data experts who are passionate about enabling agent performance through innovative skill development and content solutions. It’s an exciting time to join our team. We’re on a content transformation journey – one that involves redesigning how we approach, create, present and manage agent content experiences. We need folks like you who find this exciting and want to jump in head first to deliver significant results and first-class content experiences for our agents. The ideal candidate for this role is a/an: Problem Solver: You’re an analytical...

Process Manager, Principal Associate (Hybrid) We are seeking a highly analytical and innovative Senior Process Manager with a strong analytical experience and background in the banking industry. This role will be pivotal in improving ATM availability metrics, uncovering operational efficiencies, and driving data-informed strategies to enhance customer experience and service reliability.   General Responsibilities:   Analysis : Identify business challenges and opportunities for improvement and solve them using analysis to make strategic or tactical recommendations.   Execution : Proactively explore new data-driven opportunities to improve ATM services and inform broader banking operations strategies.    Partnership : Work closely with operations, product, and technology teams to develop actionable recommendations that enhance ATM capabilities. Maintain relationships with key partners and suppliers to ensure teams are in sync with future direction....